1. MARK HILLABRANDT
306 Deerwood Lane Fort Pierce, FL 34947 • 772.332.3908 • mhillabrandt@yahoo.com
OPERAT IO NS M ANAG ER
Motivated and determined manager with a successful track record of running a profitable, well
operated, successful business. Talent for quickly mastering new positions within the business and
was able to achieve an executive level position in past assignments. This was done by achieving
success personally and developing a team as an Associate Manager and General Manager.
MANAGEMENT SKILLS
 Scheduling  Staff Recruitment  Orientation & On-Boarding
 Sales Forecasting  Employee Relations  Training & Development
 Marketing & Sales  Computer Savvy  Performance Management
 Operations Management  Cost Control  Financial Management
 P&L Statements  Inventory Planning and Control  Public Speaking
PROFESSIONAL EXPERIENCE
MARKETING/SALES
 Created a culture that was customer driven that led to returning customers
 Set the benchmark for the Guest Experience Measurement; highest in the company for two
consecutive years
 Presented an award for the most community oriented General Manager in the Florida/Georgia
market
 Used marketing tactics such as canvassing to local businesses, building relationships with
local schools and non- profit organizations
 Developed clear and effective proposals for current and prospective customers
 Promoted/sold/secured orders from existing and prospective customers through a relationship-
based approach
 Demonstrated products and services to existing/potential customers and assisted them in
selecting those best suited to their needs
 Planned and directed sales promotions and prices
 Made telephone calls and in-person visits and presentations to existing and prospective
customers
FINANCIAL/EXECUTIVE MANAGEMENT
 Created budgets based on trending sales and strategic development for increased profitability

2.  Established and implemented procedures that produced one of only four locations out of 38
that beat goal achievement for the 2014 budgets
 Extremely efficient at P&L management; including analysis and adjusting to maximize profits
 Created a culture that was highly productive and cost effective
 Facilitated numerous meetings for the GM’s in the company
HUMAN RESOURCE/GENERAL MANAGEMENT
 Assisted in revising job descriptions and implementing changes to the employee hand book
 Planned and conducted new employee orientations including management level orientations
 Created an environment that had one of the lowest turnover rates in the region
 Developed and hired several managers that achieved and succeeded at the General Manager
status
 Planned, organized and directed manager in training plans
 Conducted numerous meetings to certify trainers in a public speaking forum
EMPLOYMENT HISTORY
Applebee’s Neighborhood Bar and Grill – Ft. Pierce, FL; Vero Beach, FL; Port St. Lucie, FL
 Server/Manager/General Manager/Area Director, 05/2002 to 03/2015
Orkin Pest Control – Ft. Pierce, FL
 Sales Representative, 5/2015 to present
EDUCATION
Oswego State University – Oswego, NY
Bachelor of Science in Business Administration/Concentration Human Resource Management
Computer Skills: UltiPro, Outlook, Word, Excel, Batrus, Click and Hire, Rosnet, Apple One POS
system
ServSafe Certified, Florida Ready to Work Gold Status