TELEPHONY Infrastructure - Designer, Integrator, Implementor & Head

1. Engr. Mark Anthony B. Caban, ECE, ACA, ITILv3 Page 1 2/26/2016
EENNGGRR.. MMAARRKK AANNTTHHOONNYY BBAANNGGEELLEESS CCAABBAANN
EECCEE,, AACCAA, IITT--SSNNAA,, IITTIILLvv33FF  email; I_M &Y_M: markanthonybc@yahoo.com
Mobile #: +63-949-455-3971
Mobile #: +63-926-762-5225
NATIONAL CAPITAL REGION Residence: Unit Lot 160, Almazor St., Brgy. 185, Airport Road, Marikaban, Pasay City, Philippines
Family Residence: BLK 14 LOT 32-34, ALPINE VILLE Subdivision, LAGAO, GENERAL SANTOS CITY, Philippines 
Parent Residence: TAMBIS ST., PUROK BAGONG SIKAT, KORONADAL CITY, SOUTH COTABATO, Philippines Landline: +63-83-228-4418
OOBBJJEECCTTIIVVEESS::
To provide complete solutions to the Enterprise & SMB Company for Telephony Structure, IT
Systems Network Data and Security including management, quality and enhancement.
PPRROOFFEESSSSIIOONNAALL && TTEECCHHNNIICCAALL EEXXPPEERRTTIISSEE
 6yrs working w/ Business Partner for Telephony and IT Systems Network Data Infrastructure Integration.
 13+yrs working with BPO–Call Center, Insurance, Banks, Telemarketing in Enterprise Company and SMB Company
as Project Systems Engineer, Senior Administrator/Engineer, as Consultant, Supervisor and IT Head.
 14+yrs networking environment, hardware/software setup, configurations, cabling standards & project management
 13+yrs in PABX-VOIP, AVAYA BCMS, AVAYA CMS, Asterisk, Microsoft Lync integrating Telephony & GSM Carrier
such like VITELITY, FONALITY, NOVATEL, HELIUS, Globe, Bayantel, PLDT and Call Accounting Systems such
TELTRAC & TELEAUDIT in the installations, maintenance and backup, Voice Messaging such IVRS and Intuity Audix;
user’s training and operation.
 12+yrs VOIP & SIP maintenance, administration, installation, & configuration of ASTERISK such NARRATONE-BTS,
VICIDial, ELASTIX, TRIXBOX, integrated to POLYCOM, VONAGE, SIPURA, eyebeam, XLite, IaxComm, SIPPS
FireFly, eSTARA, DIAX, GrandStream, LinkSys, Cisco
 5+yrs in NICE Logger Recording Systems on CLS, SCREEN Logger, Universe, NICE Perform, PX and Web
 2+yrs in JUNIPER Router, DSL, CISCO, LINKSYS, WIFI, ISP such GLOBE, PLDT, ANC, EASTERN, Bayan-Tel,
PACNET, and LOAD Balancer such PEPLINK and OPEN-DNS on maintenance, configuration & monitoring.
 6yrs experience in VERINT & Witness Voice Recording maintenance, troubleshooting and administration.
 2 yrs in STRATASOFT, VICIDIAL DIALER & TOUCHSTAR SOFTWARE DIALER & IVRS, VOICEMAIL, GENERAL
APPS, administration and technical configuration interfacing with PABX VOIP and Asterisk Server.
 2+yrs in maintenance of IPC TRADING PHONE like TURRETS systems for financial & banking firms.
 2 yrs in DICTAPHONE logger; Guardian & Freedom w/management for call center solutions & banks systems.
 7+yrs experience on Right-Fax Server, Exchange Server and 2 years on Lotus Notes, including Active Directory on
Accounts creation & privileges, there setup, installations, maintenance, configurations and administration.
 2 yrs experience in database specifically on Heat Administration, Lotus Notes, Microsoft Access, and SQL
 Knowledge in DELL Server and Storage Center architecture such as EMC,
 Knowledge on Windows Server 2012, Windows 7 & 8, CE, Mobile PC; laptop and PDA such as Pocket PC, Palm,
BlackBerry, iPhone and mobile/smart phone on their configuration, installation, trouble shooting.
 Microsoft Administration such 2012 Server, Win 7& 8, Vista, XP, NT, CE, ME, 98, 2000, 2003, Office, Server & Advance,
SQL Server, Data Communications, on Ethernet & the Advanced Internet Business Skills for Systems Network Admin.
 STANDARD OPERATING PROCEDURE AND IT FUNDAMENTALS that includes;
 NOC Cable Layout (patch panel / MDF termination) & maintain proper information of all installations to facilitate future’s
upgrades/service requirement. Also provide tech support, attends service calls & responsible in providing maintenance
to all products installed & ensure equipment is tested upon installations and setup.
 Identify and assess problems encountered during project execution and where appropriate, liaise with principals and
telecoms to check on faulty lines and to rectify problems.
 Office Systems Administration/maintenance such ELID Proximity access, Copier auth – codes for individual users
 Systems, Data Network & Telephony Security reviews and enhancement including configuration, backups, firmware
upgrade, inventory, logs report, billings monitoring, business support policy and maintenance procedure.
 Research & setup Open-Source Telephony, Helpdesk Ticketing Systems & network monitoring tools for IT Service level
monitoring Support Quality and request issue administration, case deployment and solutions compilations.
 Compliance for Company Requirements and Policy specifically on Insurance, Banks and Call Centre structure and
environments. And this includes workstation security such Removal of all optical drives, Implementation of Secure
Workstation Build with procedure, checklist, standard images, deploy images to all PCs & implement lockdown
 Compliance for Email on there Standard Disclaimers & Signatures, and for Voice Mail Standards on the Greeting
Recording and Password Length Change (from 4 to 6 digits)
 BUSINESS IT FUNDAMENTALS DOCUMENTATIONS that includes;
 Vendor Selection/Management, IT Equipment Inventory Management and Purchasing/disposing of IT Equipment.
 IT Service Requests Management such JOB ORDER FORM, IT Service/Problem; Using Incident Report Form,
Schedule & Checklist of Periodic Administration Task, Accounts Password, Access Profiles by Job Roles.
 Periodic Review of Defined Users, Access Profiles and Rights, Data Backup and Archive Management, System
Configuration Backup Management, Data Network, Systems and Telephony Diagram, Voice Ports Assignment Tagging
and Documentation, IT Standard Operating Procedures and Guidelines; the IT Policy and Rules
 Application Systems maintenance on non-active for System 6 user accounts, Apollo and Space 2 user accounts.
 Schedule Systems Service Project Management using Change Management Report [CMR] to be submitted to
supervisors coordinating the regional for approval of activity.

2. Engr. Mark Anthony B. Caban, ECE, ACA, ITILv3 Page 2 2/26/2016
RREELLAATTEEDD WWOORRKK EEXXPPEERRIIEENNCCEE//TTRRAAIINNIINNGGSS IINNCCLLUUSSIIVVEE DDAATTEESS
VVOOIICCEE CCOONNSSUULLTTAANNTT –– IINNTTEEGGRRAATTIIOONN EEXXPPEERRTT HEWLETT PACKARD ENTERPRISE
11 Flr. HPE, Intelectual Property Centre, McKinley, Bonifacio, Taguig City January 19, 2015 – Present
Responsible for telephony systems implementation, project management, vendor management, that includes Avaya
Systems, Cisco Voice Integration, MiTel-Aastra MX-One, and Microsoft Skype Business Lync Products.
 Project Implementation, integration and technical expert on the telephony products.
 Global Business Client Consultant, projects and scheduled Activity and Task
VVOOIICCEE CCOONNSSUULLTTAANNTT –– MMSS LLYYNNCC 22001100 22001133 HEWLETT PACKARD ENTERPRISE
12 Flr. HPE, Intelectual Property Centre, McKinley, Bonifacio, Taguig City January 19, 2015 – October 26, 2015
Responsible for telephony systems administration and maintenance, vendor management,
 Microsoft Lync, user deployment engineer, maintenance and administrator
 Global Business Client Support, projects and scheduled Activity and Task
RROOHHQQ TTEELLEEPPHHOONNYY CCOONNSSUULLTTAANNTT STAR CRUISES – Famous City Limited
VVOOIICCEE SSYYSSTTEEMMSS NNEETTWWOORRKK EENNGGIINNEEEERR e-GENTING Hong Kong Limited
4 Flr. Star Cruises Centre, 100 Andrews Avenue, Newport City, Pasay Philippines 1309 August 16, 2011 – January 16, 2015
Responsible for telephony systems maintenance, repair, installations, modification, quality & Vendor management,
including carrier provider, PBX Systems, Recording systems, integration provider that involves AVAYA, Witness-Verint,
BTS Narratone Soft-switch PBX, TELCO Modems, Gateways, Servers, security and infrastructure.
 PBX Integrator, deployment Engineer maintenance and administrator that includes Witness Verint, CMS, Teltrac
for Call Accounting Systems, AVAYA PBX and BTS Narratone Telephony Systems
 Hosted Solution Integrator and designer such ASPECT Predictive Dialer Premise base and Quintum Gateways
 Regional Business support, projects and scheduled Activity and Task
VVOOIICCEE NNEETTWWOORRKK SSYYSSTTEEMMSS CCOONNSSUULLTTAANNTT TELEDATACOM Philippines
25, Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City, Philippines. May 1, 2011 – August 15, 2011
Responsible for Customer Interaction and Support (Client First On Call Support) on AVAYA, NICE, IVR, CAS & Adjuncts
Responsible and involved in the implementation, deployment, installation, modification, repair, and maintain
communications equipment of the clients & including information technology system of TELEDATACOM.
PROJECT HISTORY: Voice Project Systems Engineer (PVSE), Onsite Systems Engineer (OSE)
 STAR CRUISES – Famous City Limited: VOICE Support Consultant for AVAYA PABX & Call Accounting Systems
 PHIL-AM LIFE INSURANCE: Nation Wide Senior Voice Systems Engineer and Telephony Consultant
 CLIENTLOGIC [SITEL]: VSE for AVAYA PABX
PBX Integrator, deployment Engineer, maintenance & administrator that includes NICE Perform, 8.9 Voice Recording,
Tele-Audit, Right-Fax Server, Avaya Systems such Call Management Systems, IVRS, CDR, Comp-Tel Integration,
AES- Application Enable Systems, Media Servers and Gateways from Telco Carrier, Analog, ISDN, & VoIP Systems.
VVOOIICCEE GGLLOOBBAALL EEXXEECCUUTTIIVVEE:: AAVVAAYYAA--NNIICCEE NNOOCC--LLEEVVEELL 44 PCCW Teleservices;BPO Teleservices
17 Flr. Union Bank Plaza, Meralco Avenue, corner Onyx St., Ortigas Center, Pasig City January 2, 2010 – June 30, 2010
Responsible for telephony systems maintenance, repair, installations, modification and quality management
Vendor management, including carrier provider, PBX Systems, Recording systems, integration provider that involves AVAYA, NICE,
CISCO MPLS, TELCO Modems, Gateways, Servers and DATA CENTER Cabling management & security.
 PBX Integrator, deployment Engineer maintenance & administrator that includes NICE, CMS & AVAYA Systems
 Business Support Projects and Quarterly Scheduled Activity and Task
1. CCAABBLLIINNGG RREE--MMAAPPPPIINNGG, January 2010 @ NOC Data Center
 Making a straight forward 110 Block MDF integration to cross-connect to provide standard of cabling structure.
 Checking faulty structure then report the issue to provide proper management for possible future problem.
2. PPBBXX FFAAIILL –– OOVVEERR SSYYSSTTEEMMSS && CCIISSCCOO MMPPLLSS FFIIRRMMWWAARREE UUPPGGRRAADDEE, February 2010 @ NOC Data Center
Making a straight forward 110 Block MDF integration to cross-connect to provide standard of cabling structure.
3. VVOOIIPP AACCTTIIVVAATTIIOONN AANNDD SSOOFFTTPPHHOONNEE UUSSAAGGEE, January 2010 @ NOC Data Center
4. NNIICCEE CCLLSS--RREEMMAAPPPPIINNGG, March 2010 @ NOC Data Center
Making a straight forward 110 Block MDF integration to cross-connect to provide standard of cabling structure.
GGLLOOBBAALL IITT HHEEAADD-- VVOOIIPP SSyysstteemmss CCoonnssuullttaanntt VONSCORP DATA SOLNS
15Flr Belvedere Bldg., San Miguel Avenue, Ortigas Center, Pasig City July 17, 2009 – December 30, 2009
IT Head, Supervise and Lead VOIP Telephony Systems and IT Systems management, monitoring and support
Responsible in the solutions management, modification, repair, and maintain communications equipment.
Responsible in monitoring IT Staff, supervising and heading the teams and creating standard operating procedures
 PBX Integrator, deployment Engineer and administrator that includes VICIDial, Elastix,TrixBox, Free-PBX
 Business Support Projects and Quarterly Scheduled Activity and Task
PROJECT with the Ticketing Systems Activation (Research and Development) and Documentation of HOW TO’s,
Downtime Response Escalation Process, Network Flow Diagram and Monitoring
VVOOIICCEE && IITT SSYYSSTTEEMMSS SSUUPPEERRVVIISSOORR ACE INSURANCE COMPANY OF NORTH AMERICA
14 Flr. Urban Bank Plaza Bldg., 2100 Chino Roces Ave., Makati City January 2, 2009 – July 31, 2009
Supervising VOIP Telephony Systems and IT Systems management, monitoring and support
Responsible in the solutions management, modification, repair, and maintain communications equipment.
 PBX Integrator that includes deployment & maintenance that involves WITNESS, TELTRAC, CMS & AVAYA Systems
 Business Support Projects and Quarterly Scheduled Activity and Task

3. Engr. Mark Anthony B. Caban, ECE, ACA, ITILv3 Page 3 2/26/2016
 Regional Call Centre Priority Projects such Maintenance of Primary/Backup Air-conditioning Units, GSM Gateway,
Telephony System Security Review & Control Procedures, Voice File Handling – Storage & Purging, Call Centre PC’s
UPS, Server Room Security Alarm, Voice Backup Inventory, Automation of Reports Listed in IT Reports Catalogue.
 Business Support on Systems 6, Meridian, Sponsor & Campaign Activation from User Acceptance Test to productions
 Application System Implementations, Changes, and Enhancements from UAT to Productions such Campaign Activation
and CMS Report like Agent Monthly Time Sheet, End of Day Occupancy Report & Call Blending Setup.
SSEENNIIOORR VVOOIIPP PPAABBXX GGLLOOBBAALL AADDMMIINN//EENNGGIINNEEEERR TELUS INTERNATIONAL PHILIPPINES
31 Flr. Discovery Suite, 25 ADB Avenue, Ortigas Center, & 5 Flr, Market, Fort Bonifacio Makati August 13, 2007 – April 15, 2008
Responsible for AVAYA PABX/VOIP on Onsite Interaction Support, installations, modifications, repair, and maintenance
 Business Support Projects and Quarterly Scheduled Activity and Task
1. PABX/VOIP Integrator, deployment, maintenance and administrator and that includes TELTRAC, CMS and AVAYA.
2. Perform system administration, maintenance and system problem backup to ensure optimal security and performance of
the system. Monitor service availability and troubleshoot system problem to minimize downtime.
3. Layout telecom cabling at main exchange (patch panel / MDF termination) and maintain proper information of all
installations to facilitate future upgrading / service requirement.
MMIISS NNEETTWWOORRKK SSYYSSTTEEMMSS GGLLOOBBAALL EENNGG’’GG SSUUPPEERRVVIISSOORR TOUCHSTAR SOFTWARE Phils
9-C, STRATA 2000 Plaza, Emerald Avenue, Ortigas Center, Pasig City, August 1, 2006 – August 1, 2007
Responsible in installation, modification, repair, maintenance including IT system (Cisco, Linksys, Juniper, etc…)
Responsible for Customer Interaction and Support (Client First On-Call-Support) on TOUCHSTAR SOFTWARE
PROJECT HISTORY: Systems Engineer (SE), Project Engineer (PE), Maintenance Engineer (ME)
 LUGICALL: SE from Sept 2006 to August 2007 in the systems and supervisor installation with UAT.
 STC Solution (People Support): SE from August 2006 to August 2007 in dialer reconfiguration and resetting, systems
and supervisor installation with UAT and quality monitoring, management, maintenance and deployment.
 First American Lending FALC: SE from Nov2006 – Aug 2007 for configuration of Dial-On-Demand [DOD] & VOIP soft
phone, Edgewater gateway application, systems & supervisor installation with UAT, maintenance & quality monitoring.
 TRIDEL Technologies Customer Systems: SE from August 2006 to August 2007 in dialer reconfiguration & resetting,
systems and supervisor installation with UAT and quality monitoring, management, maintenance and deployment.
 GIS Goldstein Interactive Solutions: SE from August 2006 to August 2007 in dialer resetting and component server,
systems and supervisor installation with UAT and quality monitoring, management, maintenance and deployment
 PBX and VOIP Customer Support Engineer on a soft phone and hard phone AIX/SIP set-up, configuration, and
troubleshooting, and an Asterisk-Linux trainee from September 2006 – March 2007.
 Customer Support and Roving Engineer on LOCAL TouchStar Software customer; focus on re-installation, set-up
and maintenance, software deployment and troubleshooting any problem.
 Support, repair and upgrade PC hardware and install, optimize and troubleshoot desktop applications including
networking structured such LAN/WAN (TCP/IP protocol and others) inside TouchStar Software Office.
 Web Exchange Server Backup Maintenance Engineer on every local user’s configuration.
 Systems Network maintenance, administrator and integrator of any workstation on there application
 Maintain and setup of information technology equipment such desktop, laptop, printer, workstation & software setup
configuration & support such email (MS Outlook) also include OS setup & configuration (Windows 95/98, 2000, ME, NT,
XP, 2003, Office 97/2000/2003, Internet browser, & other system and data application software). Monitor service
availability and troubleshoot system problem to minimize downtime.
VVOOIICCEE NNEETTWWOORRKK SSYYSSTTEEMMSS EENNGGIINNEEEERR TELEDATACOM Philippines
27-B, Wynsum Corporate Plaza, Emerald Avenue, Ortigas Center, Pasig City, Philippines. May 13, 2005 – May 31, 2006
Responsible for Customer Interaction and Support (Client First On Call Support) on AVAYA, NICE, IVR, CAS & Adjuncts
Responsible and involved in the implementation, deployment, ins tallation, modification, repair, and maintain
communications equipment of the clients & including information technology system of TELEDATACOM.
PROJECT HISTORY: Voice Project Systems Engineer (PVSE), Onsite Systems Engineer (OSE)
 PHIL-AM LIFE INSURANCE: Nation Wide Senior Voice Systems Engineer and Telephony Consultant
 PBX Integrator, deployment Engineer, maintenance and administrator that includes NICE Perform & 8.9 Voice
Recording, TeleAudit, RightFax Server, Avaya Systems such Call Management Systems, IVRS, CDR, Computer
Telephony Integration, AES- Application Enable Systems, Media Servers and Gateways from Telco Carrier, Analog,
ISDN, & VoIP Systems.
 CITIBank NA, Philippines: VSE AVAYA; PABX, CMS & Intuity Audix for systems management & solution
 CITIBank Crescent, Philippines: VSE for NICE and AVAYA VOIP from May 2005 to December 2005 in the NICE
recording systems with CLS & quality monitoring, and management and on PABX maintenance and deployment.
 IBMS Call Center, eDAKSH: PSE; AVAYA VOIP & NICE Logger, Verint.
 CLIENTLOGIC [SITEL]: VSE for AVAYA PABX and MGX routine maintenance, deployment
 BANCO DE ORO: VSE from July 2005 – May 2006 in the BCMS-Vu for Monitoring and maintenance.
 4 LIFE: VSE for AVAYA in the PABX System at SMPP Bldg.
 USAID: VSE for AVAYA in the PABX maintenance in PASAY and Roxas Boulevard PNB Bldg.
 VETERANS: VSE for AVAYA in the PABX maintenance.
 Philip Morris: VSE for AVAYA in the PABX maintenance in Makati Site.
 Focus Care Corporation: VSE (BCMSVu) July– December 2005 for monitoring, maintenance & deployment with UAT.
 Ambergris Solutions: VSE in the PABX Systems installations, maintenance and deployment in Ortigas and Makati Site.
 LEVEL UP: VSE from September – December of 2005 in BCMS-Vu for monitoring, maintenance with UAT deployment.
 Advanced Contact Solutions Inc. (ACS): For PBX & CMS upgrade, deployment w/UAT, monitoring & monthly backup.
 HONDA Philippines: VSE for AVAYA PABX, including monthly and quarterly maintenance and monitoring.
 SYKES Philippines: VSE for VOIP & CMS with MA, deployment, & monthly backup from May 2005 to May 2006

4. Engr. Mark Anthony B. Caban, ECE, ACA, ITILv3 Page 4 2/26/2016
 MIRANT Philippines: PSE from November 2005 – March 2006 in the PABX/VOIP Systems Installation, Monitoring,
maintenance and deployment with UAT. Intuity Audix Systems Trainer and assist systems configuration.
SSYYSSTTEEMMSS NNEETTWWOORRKK AADDMMIINNIISSTTRRAATTOORR// EENNGGIINNEEEERR Jebsen & Jessen Comms Philippines, Inc.
Severina Diamond Industrial Estate, West Service Road, Km16, So. Express 1700 Paraňaque January 5, 2004 – May 13, 2005
Responsible for Systems Network and Data Administration, configuration, maintenance, troubleshooting and support on
Jebsen & Jessen Communications Department & Client First On-Call-Support. Responsible and involved in the
installation, modification, repair, and maintain communications equipment including information technology system of
JEBSEN & JESSEN PHILIPPINES and w/clients support products.PROJECT HISTORY: Voice Systems Engineer (VSE),
Project Engineer (PE), Maintenance Engineer (ME)
 GLOBE TELECOM: VSE for NICE-NORTEL deployment, quality monitoring & management (January 2004-May 2005)
 Equitable PCI Bank: VSE from February 2004 – May 13, 2005 for the IPC Trading Phone systems and voice logger
systems on NICE and DICTAPHONE (Guardian and Freedom Loggers).
 ALLIED BANK: VSE from August 2004 to May 2005 for Dictaphone Freedom voice recording logger systems.
 BANCO DE ORO: PSE & ME from January 2004 to May 2005 on installation, reconfiguration, development and
implementation of NICE Voice Logger systems & Dictaphone Guardian with quality monitoring and management.
 CUSTOMER CONTACT CENTER (C – Cube): VSE from January to November of 2004 on development and
maintenance of NICE recording systems with CLS, & screen Logger & capture and quality monitoring and management.
 E-TELECARE International: VSE last August of 2004 on development & maintenance of NICE recording systems with
CLS, & screen Logger & capture and quality monitoring and management.
 Advanced Contact Solutions Inc. (ACS): VSE from January 2004 to May 2005 on development & maintenance of
NICE recording systems with CLS, VOIP, and Screen Logger that capture and do quality monitoring and management.
 AIG-PHILAMLIFE: VSE from January 2004 to May 2005 for NICE Voice Logger Recording systems.
 SYKES Philippines: VSE from January 2004 to May 2005 on development & maintenance of NICE recording systems
with CLS, VOIP, and Screen Logger that capture and do quality monitoring and management.
 CITIBank NA, Philippines: VSE (January2004 – May 2005) in the installation, configuration, implementation,
development & UAT deployment of CitiPhone, Telesales, CitiService, Makati Treasury, Makati Branch, Alabang, Binondo,
Greenhills, & Libis Branch for Magellan Applications, CONCERTO Divine dialer & NICE Recording & CLS systems.
PPRROOJJEECCTT NNEETTWWOORRKK EENNGGIINNEEEERR ((CCOONNTTRRAACCTTUUAALL)) IBM Solutions Delivery Incorporated
5flr IBM Plaza, Eastwood City Cyber Park, Libis, Quezon City June 2, 2003 – December 31, 2003
 Project Network Field Engineer for CITIBank Client, Citigroup IT & Infrastructure Division
 Onsite Support Engineer responsible for PABX Maintenance, installations & administrator, of analog/digital phone lines
 Structured Cabling Supervisor in MDF, LAN, WAN, Switches security, installations, maintenance/monitoring
SSWWIITTCCHH EENNGGIINNEEEERR SSTTUUDDEENNTT TTRRAAIINNEEEE Philippine Long Distance Telecommunication Company
Area of Assignment: LUZON CORE NETWORK DIVISION April 2000 – May 2000 (250hrs)
Functions and Responsibilities: Sampaloc and Makati National (See Certificate attached)
GMM CORE NETWORK DIVISION
 Monitor and maintain operational status of the trunk facilities, and document trunk outage localization & restoration activities.
SWITCH ADMINISTRATION
 Evaluate and implement database corrections and updates on dialing codes, trunk group names, and routing arrangement, signaling,
trunk and other related switch database. And also maintaining database of working lines.
 Responding on monitoring switch operation facilities & associated DC power supply equipment on a 24-hours basis.
TRUNK PERFORMANCE ASSURANCE SECTION
 Ensure and optimize implementation of automated trunk test routine on trunks and circuits terminated in exchanges.
SSOOCCIIEETTYY MMEEMMBBEERRSSHHIIPPAANNDD AAFFFFIILLIIAATTIIOONN
 Philippine National Red Cross, Notre Dame Marbel University Society and South Cotabato Chapter (PRO)
 Philippine National Red Cross, Rizal Chapter (member)
 SSG Supreme Student Government High School Dept. (VP - Acting President)
 Blessed Marcellin Champagnat (Vice Président)
 CIRCLE “K” (Kiwanis Youth Organization), South Cotabato Chapter (member)
 Saint Cecilia’s Choir and Ministry (Vice Président)
 Tinig Marista Choir (Public Relation Officier – Head)
 Night’s Of Thé Altar (SACRISTAN) from: Primary or Elementary to Thirsiary Level (started grade 3 – 5th College)
SSEEMMIINNAARRSS AATTTTEENNDDEEDD
TOUCHSTAR SOFTWARE: INTRODUCTION & ADVANCE SET-UP, CONFIGURATION & COMPONENTS SERVICES; IVR AND TELEPHONY
Venue: TOUCHSTAR; 9-C STRATA 2000 PLAZA, Emerald Avenue, Ortigas Center, Pasig City Date held: October 16 - 20, 2006
DELL SERVER AND STORAGE CENTER [EMC] TRAINING
Venue: Sitel [Previously ClientLogic] Baguio City, Philippine Date held: March 9, 2006
MICROSOFT EXCHANGE SERVER; Best Practices Analyzer Tool Level 300
Venue: Microsoft Philippine Exchange Room Date held: October 17, 2005
MOBILE PHONE REPAIR TECHNOLOGIES
Venue: FIXFON MASTER, Ali Mall Quezon City Date held: October 28 – November 2, 2002
LEADERSHIP SEMINAR WORKSHOP PHASE I, II, & III
Venue: Notre Dame of Marbel University, Date held: October 21, 1996, [Phase 1]; December 15, 1996 [Phase 2]; February 2, 1997 [Phase 3]
DRUG ABUSE PREVENTION EDUCATION
Venue: Koronadal, Philippine National Red Cross; South Cotabato Chapter Date held: August 31, 1996
RED CROSS YOUTH CAMP 1996
Venue: Tupi, Philippine National Red Cross; South Cotabato Chapter Date held: October 6, 1996
RADIO BROADCASTING STATION PLANNING; IECEP – NDMU CHAPTER
Venue: Marist Formation Center, NDMU Date held: August 25, 2000

5. Engr. Mark Anthony B. Caban, ECE, ACA, ITILv3 Page 5 2/26/2016
EEDDUUCCAATTIIOONNAALL AANNDD TTRRAAIINNIINNGG DDEEVVEELLOOPPMMEENNTT
Post Graduate Master in Management; Major in Business Analytic
IBM – ACE: Asia Pacific College: Paseo de Magallanes, Makati City, Philippines
Course Curriculum include: 9 June 2012 – Present
Management Accounting and Managerial Economics, Marketing Management and Human Resource Management
Finance and Risk Management, Operation Management & Services Management, Managerial Science and Managerial
Statistics.
System and Network Administration with Advance Information Technology
Course Curriculum includes: 10 October 2000 – 15 September 2002
(NT11 Version 4) Windows NT Core Technologies & Administration, (NT12 Version 4) Windows NT Server & Enterprise
Implementing, (NT14 Version 4) Microsoft Networking Essentials, (NT15) Microsoft Windows 98 Administration, (NT 21)
Internetworking with TCP/IP Materials on Microsoft Windows NT Workstation 4, (NT32) Managing Microsoft Internet
Information Server 4, Data Communication from Basic to Broadband, Ethernet in Depth, & Advanced Internet Business
Skills.
Microsoft Certification on Systems Administration with Advance IT
Aptech Computer Education: Ascent Network Solutions, Inc., Pasong Tamo, Makati City, Philppines
Course Curriculum includes: April 5, 2003 – May 16, 2004
HTML, DHTM & JavaScript; Macromedia Dreamweaver; & Logic Building C, Windows 2000 Professional & Server
implementation & administration (70-210/70-215), Managing Windows 2000 Network Environment & Operating System
(70-218), SQL Server 2000 database design, implementation & administration (70-228)
College Bachelor of Science in Electronics Communication Engineering Degree
EEXXAAMMIINNAATTIIOONN PPAASSSSEEDD In Manila (License No.: 0026312)
Notre Dame of Marbel University, Koronadal City, South Cotabato, Philippines June 1996 – March 2001
Trade/Vocational CISCO CERTIFIED NETWORK ASSOCIATES BOOTHCAMP
RIVAN IT Training Systems Corp: CISCO Educational Partner in Philippines in Mendeola Square, Recto, Manila City, Philippines April 2008
CELLPHONE UPGRADE STUDENT TRAINEE ENGINEER
BULLS EYE Electronics & FIXFON Cellphone Master Ali Mall, Cubao, Quezon City, Philippines October ‘02– November 2002
High school SECONDARY LEVEL: High School Department, Notre Dame of Marbel University
Alunan Avenue, Koronadal City, South Cotabato, Philippines June 1992 – March 1996
Elementary PRIMARY LEVEL: Elementary Department, Notre Dame of Marbel University
Alunan Avenue, Koronadal City, South Cotabato, Philippines June 1986 – March 1992
PPEERRSSOONNAALL PPAARRTTIICCUULLAARRSS && IINNFFOORRMMAATTIIOONN::
Born on the 25th
of December 1979 in Koronadal City, Philippines, 36 years old, can speak English,
Filipino – Tagalog, Cebuano, & ilonggo, a Roman Catholic, has good leadership & interpersonal
qualities. I’m a person with strong sense of responsibility, self-motivated & positive attitude. Have
outstanding talents such singing & dancing, who also loved to cook; pasta & any vegetables food,
enthusiast, and flexible, creative, disciplined & well organized in work habits with ability to function
smoothly in pressure situations. I’m a hardworking, fast learner & willing to learn more. Interest includes
Home Interior design, upholstery, Internet Technologies and Networking, reading I.T. books that focus
on the I.T. – Trends on the world of computerization.
Relative in Koronadal City, Philippines:
S/SUPT DIOSDADO T. BANGELES, PNPA Relationship: UNCLE
Contact #: +63-83-5200-747 Mobile #: +63-929-144-1096
Address: St. Gabriel Subdivision, Koronadal City, South Cotabato, Philippines
Name of relative in Florida:
NOEL BANGELES CABAN, Registered Head Nurse Relationship: Brother
Contact number: +18062925300
Address in Florida: 3749 SW 73rd
Way Gainesville, FLORIDA, 32608, USA
Name of relative in Canada:
MRS MARILOU LAMBAYAN Relationship: Aunt (father younger sister)
Contact #: 403 293-1283 email address #: maloulal@yahoo.com
Address in Canada: 256 Willowmere Way, Chestermere, ALBERTA, CANADA