The document is a resume for Ismail Abisoye Adebowale. It outlines his contact information, career objective, extensive training and certifications in telecommunications and networking, and work experience in network engineering roles for various companies. His duties have included network monitoring, maintenance, troubleshooting, project management, and ensuring service level agreements are met. He has strong skills in areas like IT service management, network operations, wireless and wired networking, and radio access networks.

1. ISMAIL ABISOYE ADEBOWALE
Contact Address: 33, Miyaki Street, Oworonsoki, Bariga, Lagos State.
Telephone Number: +2347064417540, +2348088526080.
E-mail: princeabisoyecares4u@yahoo.co.uk.
CAREER OBJECTIVE:
To be an indispensable personnel to the man-power resource of the organization by demonstrating
exceptional depth of learning and practical experience in providing cutting-edge solutions that will help
the organization achieve its objectives and mission.
TRAINING AND CERTIFICATION:
 Packet Transmission Network Technology (PTN).
 Information Technology Infrastructure Library (ITIL v3)
 Information Technology Infrastructure Library Service Operation (ITIL OS) Training.
 Rackspace Cloud University Certified Engineer.
 Cisco Certified Network Associate (CCNA).
 Certified 2G, 3G, 4G Core Network Engineer (IP CORE NETWORK).
 Certified Optic Fiber and Transmission Engineer (IP TRANSMISSION MW & OPTICAL).
 Certified 2G / 3G WCDMA/ 4G (LTE) Radio Frequency Engineer.
 Certified 2G, 3G UMTS, 4G LTE Radio Access Network (IP RAN).
 Certified Fiber Optic Specialist/Design (CFOS/D).
 Certified Fiber Optic Technician (CFOT).
 IP/MPLS Operation and Trouble-shooting.
WORK EXPERIENCE:
COMPANY: Broadbased Communication Nigeria Limited, Lagos Dec 2014 – Till date.
DEPARTMENT: Network Infrastructure Center.
POSITION: Service Delivery Engineer.
DUTIES:
 IT Project Management – Project management services for the maintenance of client’s
network and network expansion projects.
 Act as a center focalpoint for all department during incidents and ensure close
coordination with FSEs team to meet up with client agreed SLA.
 Manage network incidents 24*7 and ensure minimal disruption to the service and fast
service restoration. And adhere to all company operations policies and procedures,
creation of ad hoc reports as needed by the management.
 Monitoring, configuration, Operation and Maintenance of all BBC POP/Customer’s
network equipment (Core, Optical Fiber, Microwave Radio, Ethernet, IP, Transmission,
etc.) based on ITIL best practices procedure.
 Planning, Configuration, Design and provisioning of end to end network service (Data,
Voice, Video, etc.),bandwidth upgrade on various routes.
 Remote Configuration & Fault management of Optics fiber, IP, SDH, DWDM,GPON,
PTN,FTTx equipment’s existing on all BBC POP nationwide, customers related network
issues via Network Management Systems (NMS)
 Resolve customers related issue via phone and email to all concept technology customers.

2.  24*7 monitoring of various network equipment’s performance regularly to improve
performance and functionality.
 Ensure prompt escalation to all TTs for outages and quality alarms, follow up with FSE
teams to meet up with clients SLA.
 Ensure an Action plan/ Back up plan is created and focused on the restoration with SLA.
 Setting up of Technical & Management Bridge to facilitate communication during
incidents.
 Field operations as required (installation, patching, troubleshooting, testing, inventory)
 Tracking issues via trouble tickets, keeping all parties updated with progress, and
ownership of faults through to resolution, ensuring that all client’s SLAs are adhered to.
 Ensure proper delivery accurate post incident report within the agreed clients SLA/OLA.
 Attended to operational or governance meeting with PM, FSE, CS, SD and NOC projects
activities to meet clients SLA.
 Utilization of network management tools such as (Orion Solar-winds, Zabbix Nagios,
MRTG, PRTGCacti, copperegg and Neuss etc.) for monitoring client’s network services.
 Ensure all ongoing activities are published in the handover tools to provide accurate input
for the shift report.
 Meeting with client on SLA, TT related issues on outages, KPI’s and QOS.
 Promote problem management activities in 1st
and 2nd
level Service Deliver.
 Meeting with Sub contractor, FSE and client’s to discuss issues on how to stream line
process of TT’s escalation and to ensure outages are resolved within the agreed SLA.
 Ensure proper network infrastructure management, preventive maintenance are properly
done, proper implementation of all changes request by change management team within
the client’s agreed time.
 Awareness of contractualSLA requirements on a customer by customer basis; achieve
right first time resolution of work within contract SLA based on ITIL best practices.
 Ensure network availability, improvements and excellent service delivery to meet up with
the agreed SLA/KPI.
 Actively with the network operation center to gain high efficiencies and high quality,
predictable network performance as measure by the key parameters index.
 Provide daily, weekly, monthly and quarterly network service SLA/KPI reports and
performance to spot potential problems and either take action or escalate as appropriate to
the field engineers.
COMPANY: ipNXTelecommunication Nigeria Limited Ikeja, Lagos Aug 2011- March 2014
DEPARTMENT: Network Operation/Management Center
POSITION: Network Support/NOC Engineer.
DUTIES:
 IT Project Management – Provides network support engineering and project management
services for the maintenance of new network and network expansion projects.
 Act as a center focalpoint for all department during network incidents and ensure close
coordination with FSE teams to meet up with client agreed SLA.
 Resolve customers related issue via phone and email to all concept technology customers.
 24x7 network monitoring, configuration and maintenance of all network equipment
(Core, Fiber, Radio, Ethernet, IP, Transmission, etc) – participating in a shift callout rota
pattern.
 Monitoring, configuration and maintenance of all customers’ network equipment (Core,
Optical Fiber, Microwave Radio, Ethernet, IP,Transmission, etc) based on ITIL best
practices procedure.
 Provisioning of Wimax networks (Alvarion & Soma CPEs) and Fiber-To-The-Home
(FTTH) Optical Network Terminal (ONT), Wireless Network Link. Remote Management

3. of various IP Core Network Equipment, FTTH equipment and system using - ECI EOPS
and Light-soft network management software.
 Identify, analyze and resolve hardware,software and network-related problem. Respond
to and resolve remote monitored alert.
 Tracking issues via trouble tickets, keeping all parties updated with progress, and
ownership of faults through to resolution, and ensuring that all customer SLAs are
adhered to
 Provide daily, weekly, monthly and quarterly network analysis of network activity and
performance to spot potential problems and either take action or escalate as appropriate.
 Responsible for the escalations to all levels for NOC trouble calls within all ipNX POP
nationwide Fiber, Radio, Core,Ethernet, IP routed and Transmission network.
 keeping up-to-date with new product information and process changes, and contributing
to knowledge base and tools via development of new/updated network monitoring
application or software
 Utilization of network management tools such as (Orion Solar-winds, Nagios, MRTG,
Cacti, copperegg and Neuss etc.) for monitoring network status to ensure network and
service availability.
 Troubleshooting and resolving issues related to client network and field visit to assist in
network operation and maintenance.
 Field operations as required (installation, patching, troubleshooting, testing, inventory)
 Awareness of contractualSLA requirements on a customer by customer basis; achieve
right first time resolution of work within contract SLA based on ITIL best practices.
COMPANY: Ministry ofScience and Technology (NYSC) Uyo, Akwa-Ibom July 2010- June 2011
POSITION: Network Support Engineer.
DUTIES:
 Installing and configuring of Network Infrastructure/ Equipment and upgrading.
 Carry out repairs and maintenance of Network Equipment’s and System Unit.
 Work with project engineers on implementation/installation of Network devices.
 Carry out and ensure prompt resolution and fulfillment of all support problems.
 Carry out engineering repair on system unit and utility devices.
 Training of Industrial Attachment students.
ACQUIRED SKILL:
 Good knowledge of IT Project Management.
 Good knowledge of Incident, Event, Problem, Access and Request management.
 IT service management and Service desktop support.
 Knowledge on MS word, Excel, PowerPoint, Visio, VMware etc.
 Good knowledge Network Operation/ Data Center Management and Monitoring,
CCTV Installation.
 Network IP Infrastructure/Equipment Internetworking/Configuration, LAN,
WAN,VOIP Setup/Security Solutions & Application.
 Wireless (Wimax) & Wired Networking (Optical Fiber splicing, Wireless Radio
Installation and Configuration).
 Network Administration over Microsoft Window & Linux Operating System,
 Good knowledge of RF software tools such as Path Loss, RL Tool, Global
Mapper, Google earth,MapInfo Professional, Actix, TEMS and Atoll for
Network Planning, SS7, Sigtran, Radius, Diameter, H.248, GPS.
 RF Network planning (2G, 3G WCDMA, 4G LTE).

4.  Radio Access Network (2G,3G WCDMA,4G LTE).
 Core Network (Packet switching, circuit switching).
 Good knowledge of Microwave/Optical Transmission Equipment’s (PTN,PDH,
SDH, DWDM,BRAS, GPON, FTTx, IP/MPLS).
INSTITUTION ANDQUALIFICATION:
2014 International Institute of Technology Training (IITT),Hyderabad, India.
Certified Telecom / Optical Fiber / Micro Wave and Transmission Engineer.
2014 ZTE University, Bangalore, India
Certified 2G/3G WCDMA/ 4G (LTE) RF / RAN / Core Network Engineer.
Certified Optic Fiber/Micro Wave and Transmission Engineer.
2011 TTC Mobile
Diploma in Telecommunication Associate.
2010 Olabisi Onabanjo University, Ago-Iwoye , Ogun State.
Bachelor of Science in Computer Science with Statistics (Second Class Lower).
2009 Model Tutors College, Ago-Iwoye, Ogun.
Diploma in Desktop Publishing.
2005 Olabisi Onabanjo University, Ago-Iwoye ,Ogun State.
Diploma in Data Processing.
2001 Okemagba Memorial High School, Mojoda, Epe, Lagos.
Senior Secondary Certificate Examination (SSCE).
PERSONAL INFORMATION:
 State of Origin: Lagos State.
 Date of Birth: 25th
March 1986.
 Marital Status: Single.
 Sex: Male.
INTERPERSONALSKILL:
 Good team player.
 Dedicated and committed to duty.
 Ability to adapt to new environment.
 Good communication skills.
 Ability to learn new things quickly.
 Ability to analyze critically and solve problems quickly.
 Strong drive for continuous training and development.
HOBBIES:
Reading, Research,Traveling and Making Friends.
REFEREES:
Mr. Odutayo Adeniyi Mr. James Olukayode Mrs. Adegoke Adeyemi
Sahara Group Limited FSDH Merchant Bank Union Bank Plc
7A, Fowler Road, Ikoyi UAC House Ibadan, Oyo state
Lagos. Marina Lagos Tel: 0802994237
Tel: 08052356208 Tel: 08057713300