This curriculum vitae outlines Vishnu Bharadwaj's experience in telecommunications roles over the past 5+ years. He has worked for companies like British Telecom, Teak Staffing Pvt Ltd, Tata Communications, and I-Generation Pvt Ltd in roles such as Voice NOC Engineer, Communication Engineer, and Business Analyst. Vishnu has expertise in technologies like Cisco CallManager, Unity Connections, and SS7 signaling. He holds a B.E. in Electronics and Communication Engineering and is pursuing an M.B.A. Vishnu also has several Cisco certifications.

1. CURRICULUM VITAE
VISHNU BHARADWAJ
+919811472710
Seeking an opportunity to utilize my knowledge with a company that offers growth and increasing responsibility.
Consultant with a creative, technology-driven organization which would encourage exhibiting my techno-functional and
client engagement skills.
B.E. with about 5 + years of experience in Telecom domain for the following:
 Cisco Ip telephony troubleshooting for British Telecom. (April’15 till now)
 DMS 500, Provisioning of orders for US Client on behalf of Teak Staffing Pvt Ltd. (Mar 14 till April 15)
 Nortel DMS 100, CS2K , Ericsson Switch for Voice NOC of TATA COMMUNICATIONS (April 12 till Mar 14).
 Ericsson Axe-810 exchange for ILD N/W of VSNL (Jul 11-Apr 12).
 Alcatel IN platform.
 Wave net SMSC aggregator platform for MNP.
 Experience in CRM implementation with Hongkong based IT company I-Generation Pvt Ltd for Srilanka Telecom
client (July10 till Mar11).
 Strong presentation, negotiation, sales, and influencing skills. Skilled in cold-calling, consultative selling, negotiating
contract and forming grouping and partnering with others.
 Good management skills, demonstrated proficiency in leading and mentoring individuals to maximize productivity
while forming cohesive teams.
British Telecom. – Gurgaon Apr’15 till now
Voice NOC, Gurgaon
BT Global Services is prepared to bring your business all the advantages of a networked, converged world. It employ
some 37,000 staff in 53 countries and offer services in 173 countries.
BT has been in India since 1987 and set up its first customer relationship management office in New Delhi in 1995.
BT was granted national long distance and international long distance telephony licenses in India in 2007, enabling BT
Telecom India to offer services for the first time directly to multi-site corporate customers in this growing market. BT
provides virtual private network-based (VPN) services using technologies such as Internet protocol-based multi-protocol
label switching (MPLS) and asynchronous transfer mode (ATM).
In India BT, focuses on delivering networked IT solutions to global and Indian multi-national corporations (MNCs). Core
portfolio services and solutions include IP Networks, convergence, customer relationship management (CRM),
conferencing, outsourcing, security, and IT transformation.
Headquartered in Gurgaon, BT has operations in six key cities across India: Gurgaon, Bangalore, Mumbai, Pune,
Hyderabad and Chennai.
My Job skills in present role are:-
Cisco Voice L2 Engineer Specific Experience with respect to Voice NOC in Gurgaon.
 Sound IPT knowledge, Cisco.
 Implementation of Cisco Call Manager, Cisco Unity Connections and Cisco presence.
Objective:
Summary of Skills & Experience:
Company-Wise Roles, Responsibilities and Achievements:

2.  Cisco contact centre
 Good written and verbal communication.
 Good understanding of IPT products, Hands on experience of Voice Gateways.
 Coordinating with Network operations / TAC team whenever required during downtime/ implementation.
 Follow problem, change management.
 Proactive maintenance and preventive analysis of the network fault and house keeping.
 Perform fall back/ recovery role in an event of changes in the network requirement.
 Configuration backup and responsible to resolve the fault in the work stack within the agreed SLA.
 Responsible for required changes in the Network devices.
 Impact analysis of the Incidents raised by the first line support. Co-ordinate with 3rd-party vendor.
 Perform In life testing to validate the changes.
 Update the configuration management systems on the changes. Deploy the changes as per the
release/deployment schedule.
 Provide technical assistance to L1 team on need basis.
 Responsible for Advance configuration for network devices and for Cisco Voice (Via Vendor).
 Present technical solutions as a consultant to the Customer.
Teak Staffing Pvt Ltd. – Pune Mar’14 till Apr’15
Voice NOC, Pune
Teak Staffing is one of India’s largest and fastest growing staffing and HR solutions companies.
Teak Staffing Solutions is well positioned to cater to its clients’ HR needs across every region in USA and India.
My Job skills in present role are:-
Communication Engineer Specific Experience with respect to Voice NOC in Pune.
 Familiar with the operations of Nortel DMS 500.
 Handling NOC for Telscape Communications of USA Project.
 Data Migration
 Started from the scratch of the project
 Coordinate with Level 3 and Level 1 Engineers.
 Cucm (Call Manager)
 Knowledge of SS7 Signaling, IN protocols , Sigtran / CIP-IP, TCP/IP, GPRS.
 GSM Concept and its architecture VOIP implementation, ISDN Call Flows.
 Possess excellent verbal and written communications skills.
 Proactive monitoring On PRI, BRI and Interconnect links.
 Possess good organizational and management skills.
 Ability to handle multiple tasks and work under pressure.
 Trouble shooting Unified Call Manager,IPT, Unity and Unified Call Manager Express.
Tata Communications Transformation Services Ltd. – Chennai Apr‘12 to Mar’14 date
Voice NOC, Chennai
Tata Communications is a leading global provider of a new world of communications. With a leadership position in
emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its
global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian
consumers.
The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network,
with connectivity to more than 200 countries and territories across 400 PoPs, and nearly 1 million square feet of data
centre and collocation space worldwide..
My Job skills in present role are:-
Jr. Executive Specific Experience with respect to Voice NOC in Chennai.

3.  IPT,CUCM (Call Manager), Unity/Voice mail
 Knowledge of SS7 Signaling, IN protocols , Sigtran / CIP-IP, TCP/IP, GPRS.
 GSM Concept and its architecture VOIP implementation, ISDN Call Flows.
 Familiar with the operations of Nortel DMS 100, Nortel CS2K, Ericsson AXE 10.
 Handling NOC for Mobistar Enterprise Services Ltd for Belgium project.
 Possess excellent verbal and written communications skills.
 Proactive monitoring On PRI, BRI and Interconnect links.
 Possess good organizational and management skills.
 Ability to handle multiple tasks and work under pressure.
 Trouble shooting Unified Call Manager, Unity and Unified Call Manager Express.
 Coordinate with Level 3 and Level 1 Engineers.
Detailed Work Experience in terms Data NOC
 Preparation and Executing of planned events, i.e. Reloading of Core Router, ATM or DSLAM.
 NMS and NOC related activities of L2 and L3(DSLAM, ATM, Router) equipment.
 Alarm Monitoring of IP-VPN circuits, DSLAM, ATM and Core Routers.
 Completing the prior task within 4 hours (SLA).
 Trouble shooting of Data equipments in the event of Fault. Analysis of Fault and preparation of report on the
Failure.
 Trouble shooting of faults in the network, and making the circuits up within 4 Hrs minimum MTTR of the network.
 Diagnosis of Faults for customer services like IP-VPN, Corporate Internet,Netbusiness and L2 VPN.
 Network troubleshooting; in depth knowledge of TCP/IP, routing protocols, NAT, switches, routers, firewalls,
bandwidth analysers
 Troubleshooting the faults occurred in the Core Routers (Cisco & Juniper), ATM, DSLAM and Customer Premises
Equipment Networks.
Achievements:
 Team Awarded Blue Ribbon for completing CIP.
 Awarded for Supporting Business of TCTS, Chennai.
Tata Communications on behalf of Lobo Staffing Pvt Ltd , Pune July‘11 to Apr’12
Associate Engineer – PSS group
Lobo Staffing Solutions is one of India’s largest and fastest growing staffing and HR solutions companies.
With a presence across 11 cities across India, including Mumbai, Delhi, Bangalore, Chennai and Hyderabad, Lobo
Staffing Solutions is well positioned to cater to its clients’ HR needs across every region in India.
My roles and responsibilities in this role were:-
VOICE NOC Engineer responsibilities which included:-
 E1 commissioning, decommissioning and integration of whole sale voice capacity.
 Global exposure of managing International carriers.
 Operation and Maintenance of Ericsson AXE-810 exchange for ILD N/W of Tata Communications.
 Working on WinFIOL a exchange for Ericsson.
 Switching protocols:SS7(MTP,SCCP,ISUP,TCAP).
 Operating System: Linux,Microsoft Windows 2000/XP.
 Database Language: Mysql.
 Tools: and WinFIOL as exchanges for Ericsson.
 Health checks of all the ISC's, Clock Sync check for all the ISC's and Alarm monitoring on E1's in all the ISC's
 Resolution of Voice complaints and service level maintenance.
 Interfacing with POI partners/International operators on complaints.
 Routing changes for resolution.
 B-number analysis and route analysis.

4.  Initiating call traces (SS7 and ISUP traces) and Analysis call traces in Trace Analyzer.
 Operation & Maintenance of IN platform (Alcatel IN R.2.3 & R.2.205 OSP implemented on Alcatel 1400 intelligent
network hardware) for PPT (Calling card) services.
 IN system alarm supervision & health checkups are carried out.
 New Service Implementation & Testing of IN services: Includes Card management, Charging matrix, Tariff zone,
Profile loading for the customers.
 Monitoring, fault analyzing and fault rectification of IN & SRP Server’s and Network.
 To analyze CDR, Traffic, CNMS reports & Protocol analyzer trace to initiate proactive measures to improve ASR of
Intelligent Network.
 Handling escalated customer complaints and network issues.
 Proactive action on Signaling overload –STP links of IN, Processor load monitoring & reporting.
 Monitoring of SMSC to check looping and other issues and resolve the same.
 Handling SMSC Migration of International Customer.
 Coordinating with more than 60 International Carriers (UK , BT, AT&T, MCI, Teleglobe and others) and Media
(SMW3, SMW4,FLAG, etc.) for service assurance of wholesale ILD voice services.
Achievements:-
 Team awarded for supporting TATA Communications Business.
I-Generation Pvt Ltd – Hongkong Jul‘10 to Mar’11
Business Analyst
I-Generation Pvt Ltd is a Hongkong based IT company which provides professional services in the areas of software
applications to the Telecom Operators in the Asia region.
I-generation Company Limited is principally engaged in the sales, design, and development of communication products
and services in Asia, and has been specializing in implementation reliable and innovative internet/intranet and
multimedia solutions using open standards technology for the new era business. We have expertise in offering the wide
range business software applications, ICT solutions and internet related services to assist our clients worldwide to drive
their business in full speed ahead.
As a Business Analyst I was responsible for the implementation of CRM in Srilanka Telecom client as below:-
 Was involved in Project Planning, Product Road Map and Resource Allocation for Implementation & Support.
 Understand Customer Requirements, Gap Analysis, and Feasibility Studies.
 Conduct discussions and make functional presentations to the clients.
 Translate business requirements into system definitions and solutions, documenting and obtaining sign-off from
client on specifications.
 Assisting the technical team as Domain Consultant in translating application functionality into application
architecture.
 Designing and executing functionality test plans to ensure that business requirements and functional specifications
are tested and fulfilled.
 Provide assistance in the development of new customizations in design, documentation, testing and training.
 Review high-level design to verify completeness from functional aspects.
 Production of User Acceptance Test Criteria (UAT).
 Final acceptance and Signoff.
 Planned and conducted Product and Solution Presentations and Demonstrations to Customers /Prospects to
promote the various services offered by the Company.
 Participated in proactive market research to target potential new clients in the region.
 Bidding for Tenders.
 Developing Business Relations.
 Mapping the requirement with the agreement and negotiate to match the agreement.
 Software development.

5.  Field level Testing.
 Functional level Testing.
 Data Migration.
 Handling client onsite.
 Solution for Business requirement.
 Documentation.
 Integration of CRM with BSS and OSS.
Achievements:-
 Successfully implemented Customer Relation Management in Srilanka Telecom , Srilanka.
 Provided specs for new features in CRM for both the products based on market scenario.
B.E. in (Electronics and Communication Engg.) from Rajasthan University (RJ) in 2009.
Pursuing M.B.A. (General) from Symbiosis International University (Pune, India) (2014-17)
Cisco Certified Network Associate – Certified
CCNA Voice - Certified
CCNP Voice - Certified
CCNP Routing – Pursuing (Finished training with RJP Infotek, Chennai)
Father Name : Shiv Kumar Sharma
Date of Birth & Age : 24th Dec , 1984
Gender : Male
Marital Status : Married
Passport Details : H5474044 Valid from 20/07/2009.
Address : C-187A,Ranjeet Nagar, Bharatpur Dt-321001, Rajasthan
Contact Number : +918983172710
E-Mail Id : vishnubhdj@gmail.com
Nationality : Indian
Languages Known : Hindi, English.
Technical Qualifications:
Management Qualifications:
Certifications : Cisco Certification No : CSCO12347918
Personal Information :

6.  Field level Testing.
 Functional level Testing.
 Data Migration.
 Handling client onsite.
 Solution for Business requirement.
 Documentation.
 Integration of CRM with BSS and OSS.
Achievements:-
 Successfully implemented Customer Relation Management in Srilanka Telecom , Srilanka.
 Provided specs for new features in CRM for both the products based on market scenario.
B.E. in (Electronics and Communication Engg.) from Rajasthan University (RJ) in 2009.
Pursuing M.B.A. (General) from Symbiosis International University (Pune, India) (2014-17)
Cisco Certified Network Associate – Certified
CCNA Voice - Certified
CCNP Voice - Certified
CCNP Routing – Pursuing (Finished training with RJP Infotek, Chennai)
Father Name : Shiv Kumar Sharma
Date of Birth & Age : 24th Dec , 1984
Gender : Male
Marital Status : Married
Passport Details : H5474044 Valid from 20/07/2009.
Address : C-187A,Ranjeet Nagar, Bharatpur Dt-321001, Rajasthan
Contact Number : +918983172710
E-Mail Id : vishnubhdj@gmail.com
Nationality : Indian
Languages Known : Hindi, English.
Technical Qualifications:
Management Qualifications:
Certifications : Cisco Certification No : CSCO12347918
Personal Information :