CV for the position of Sr. IT PRofessional

1. AJAY HEMANT CHODANKAR
E-Mail: chodankar.h.ajay@gmail.com
chodankar.ajay.h@gmail.com
Phone: +91 – 9819528971
Address: 26- A / 42 , Vrindavan Society , Thane (West) - 400601
ITIL CERTIFIED IT PROFESSIONAL:
≈ IT INFRASTRUCTURE MANAGEMENT ≈ PROJECT / PROGRAM MANAGEMENT ≈ SERVICE DELIVERY
≈ SOLUTION DESIGN & IMPLEMENTATION ≈
Offering over 15 years of rich experience in successful IT Management
Well verse in analysing and finding cost effective solution. Excels at boosting performance and productivity by
establishing realistic goals and enforcing deadlines
Member of Global IT Team, continuous interaction with Global IT, Reporting to , GM IT
P R O F I L E S U M M A R Y
 IT Business Strategist with exposure of working in technologically advanced environments and in development &
implementation of business solutions and technology based strategic responses
 Excellent track record of managing projects / programs of value up to $ 50 Million, with specialisation in driving highly
complex business critical IT Infrastructure and Business Application projects
 Pioneered E2E delivery of complex IT Infrastructure solutions including Data Centre Infrastructure Solutions, High-End
/ Enterprise Level Storage Solutions
 Skilled in designiong & implementing information security systems and in providing consultancy on vulnerability
findings and policy non-compliance remediation
 Increased responsiveness and adherence to SLA terms with revitalized Help Desk Operations, using ITIL standards and
escalation models; added ticketting/reporting systems creating 60% drop in recurring issues.
 Front-led large sized multi-technology teams of 30+ resources including Managers & System Specialists,
 People-friendly, collaborative & approachable leader with excellent planning, analytical and problem solving skills
C O R E C O M P E TE N C I E S
IT Strategy / Business Planning
Project Planning, Scheduling, Monitoring, Tracking & Control
E2E Infrastructure Architecture and Design
IT Budgeting, Operations Management
Contract Negotiation, Vendor Management
Technology Integration, Change Management
Team Management
Global IT Security, Risk Analysis, Websense
Audit & Compliance,
ERP Implementation
Disaster Recovery, Netowork Design, implementation
MPLS, DMVPN, VPN, Firewalls, Routers, VOIP
SANs Storage Virtualization, Cloud Computing
IT Operations Management
O R G A N I S A T IO N A L E X P E R IE N C E
Since Feb’13 – Till Date: Panoramic Universal Ltd. , Navi Mumbai as IT Manager
(IT Roadmaps – IT Budgets – IT Team Mentor – Security Leader – Cost Control – Vendor Management – ERP – ITIL – ERP and
HelpDesk Databases – Network and IT application Operations – Disaster Recovery Fail over System – Dashboard System –
Automated Management System – WinHMS - Microsoft – HP – Dell – IBM – Adobe – KASEYA – CYBEROAM – Vmware –
Netapp)
Responsibilities:
 Accountable for IT Infrastructure planning, procurement, installation, management and monitoring for the Corporate
Office and Hotels across India.
 Technology Planning, developing and implementing the IT budget; obtaining competitive prices from suppliers where
appropriate to ensure cost effectiveness.
 Establishing service level agreements, evaluating risks, costs, resource requirements & schedules; driving continual
improvement by defining standards and guidelines that serve as benchmark for excellent service delivery
 Project Management - Applying proper software development life cycle methodology for application software development
and implementation. Not to leave this task fully to the external consultants/ solution providers, so have own IT qualified
and experience person to do this job

2.  Effectively managing the day-to-day IT Operations – IT Budget, risks identification, disaster prevention, disaster recovery
and business continuity planning. This involves managing networks/ systems administration with messaging system and
internet management, documentation management, applications support, change management, procurements, contract
administration, training, recruitment, co-ordination and so on.
 Driving 24*7 business operations, as per committed SLA, involving business process & solution design; finalizing &
monitoring utilization of yearly IT budget; driving reduction in costs by streamlining systems
 Designing, configuring, implementing and troubleshooting Information Security solutions; representing and
coordinating Information Systems audit of systems, networks, applications, databases and other IT infrastructure
Projects Implemented:
 MPLS based VPN Connectivty – AirTel for 31 Hotels across India
 Guest Wi-Fi Internet Solution
 ERP – Hotel Management Solution WinHMS
 CRS ( Centralized Reservation Ssytem ) , CPS ( Central Purchase ) and CMIS ( Central MIS ) Implementation
 Disaster Recovery and Business Continuity Plan
 GajShield / Cyberoam - Wired and Wireless network design and implementation
 Optical Fiber Structured Cabling
 IBM Server’s and Storages ( iSCSI / Fibre Channel SAN ) Implementation
Highlighted Assignments:
 IT infrastructure solution
- IT Takeover - IT Server Room , Back office , Guest Internet architect design
- Network – Active / Passive BOQ , BOM
- Hardware , Networking and Application Implementation
- Infrastructure Design , Procedures and Policies Documentation
 IT Repository
- IT Inventory , Licensing , Renewal Tracking System
- IT Purchase Procedures and Policies
- IT Record Management
- To Manage and Maintain the database at Centralized location
- IT Service Life Cycle
- IT Standard Operating Procedures
- Network Design and Internet documentation of all Hotels
 IT – Automated System Implementation
- Asset Management
- Service Desk Management
- Backup and Disaster Recovery
- Patch Management
- Remote Desktop Management
- Software Deployment Management
- Licensing Management
- Network Monitor
- Policy Management
- Security Deployment and Management
 Slashed operational cost by 25% by implementing MPLS Internet and improved visibility & productivity by 45% by
implementing Hotel Management Software ERP across all 31 Hotels
 Excellent track record of:
- Ensuring 100% availability of all applications & services and 100% network uptime, through capacity planning &
management for infrastructure requirements and technical contingency planning
- Reducing overall incidents by 10% quarter on quarter, through Route Cause Analysis of all recurring issues
- Ensuring 98% adherence to compliance objectives during Internal Process Audit
 Played a pivotal role in:
- Introducing various organizational changes for effective delivery of programs; realised program goals by streamlining
short and long term priorities with the program plan
- Focusing project results on business results; identifying potential issues ahead of time and developing resolutions to
meet both client & internal expectations

3. Nov’06 – Nov’13: Suashish Diamonds Ltd. , Mumbai Location as IT Manager
( Data Center Operations – Help Desk – System Administration – IT Operations – ITIL Support Service Model – Thin Clients –
MPLS – ERP)
Responsibilities:
 Responsible for evaluating user requirements and system functionality; ensuring that IT facility meets the same.
 Planning, developing and implementing the IT budget; obtaining competitive prices from suppliers where appropriate to
ensure cost effectiveness.
 Ensuring proper functioning of the entire IT infrastructure and utilizing the same to its maximum.
 Use IT as a most powerful tool for higher productivity, cost control and managing global competition resulting into
higher profitability and accelerated growth.
 The ownership by various process owners concerning IT projects must be defined, discussed, agreed, declared and
implemented.
 Bring in all IT functions of Suashish, India under one umbrella, IT Dept. The IT methodologies, ownership,
accountability and empowerment need management attention.
 Streamline IT Dept. setup gaps in terms of processes, people, technologies and integration thereof. IT is one of the
most powerful productivity tool, so the aim should be to exploit it well
Highlighted Assignments:
 Significantly engaged in planning, procurement & setup of Server Room, LAN –WAN and Security Infrastructure.
 Project implemented:
- Microsoft ADS and Group Policy.
- Microsoft Exchange 2010.
- Symantec VERITAS Backup Exec Server.
- LAN, WAN and Firewall Security Corporate Office.
- Inventory and Warehouse Management Software.
 Implementation of the Corporate Website and Intranet.
 BKC new office setup (Passive / Active / CCTV / Smoke Detector / EPBX / Board Room Automation).
 Proved instrumental in setting up LAN /WAN and Telephone System Suashish Group.
 Data Center and CCTV Room for Suashish Factory.
 Software & Application Management :
- SYNERGIC for Inventory Sales and Purchases.
- EMPEROR for Manufacturing and Production.
- Tally ERP 9 for Accounting.
- Divya integrated with FoxPro for Payroll.
- FoxPro for stock and others.
 IT SOP for Suashish Group (Documentation).
 EPO Server - Antivirus Security for Suashish Group.
Jun’02 – Nov’06: Nibble Systems and Services , Thane Location as Project Incharge / Partner
Responsibilities:
 Top Design, Develop and implement the strategic plan for our company in the most cost effective and time
efficient manner.
 Prepare a brief description of the function in the each of the business areas identified on the organizational
chart.
 Primarily responsible for managing the financial risks of the business or agency.
 Develops account plans and support execution.
 Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of
products and services sales, customer retention and customer acquisition.
 Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of
tender and contract documents.
 Develop effective working relationships with customers through regular meetings and identify and obtain
further sales and business development opportunities.
 Work with and Group marketing to develop marketing campaigns to support Sales Strategy. Generate new
business and raise awareness of other company products.
 Identify requirements for new products & services to anticipate and potentially lead the market.
 Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge
Clients
 City Bank ( ATM centre in Mumbai Location ) – ISDN / Lease Line
 Cable Corporation of India Ltd. ( Annual Maintenance Contract )

4.  For Network Solutions – Sub Contractor Structured Cabling
 Parle Agro India Ltd. ( Structured Cabling )
 Hindustan Liver – ( Annual Maintenance Contract )
 Multiform Machinery Pvt. Ltd. ( Annual Maintenance Contract )
 Indo Amines Pvt. Ltd. ( ( Annual Maintenance Contract )
P R E V I O U S W O R K E X PE R I E N CE
Feb’ 2000 – May 2002: Digitron Computers , Mumbai Location as Sr. System Administrator
Jan’ 1999 – Feb’ 200: Uptime Computers , Mumbai as Customer Support Engineer
T E C H N I C A L S K I L L S
IT Infrastructure: VMware, Virtualization, Storage, Websense, Software Asset Management, Workflow
Specialty Transmission Devices: UTMs, Firewalls, Routers,
Other ERP Implementation, Project Management
P R O F E S S I O N A L C E R T I F I C A T I O N S
 ITIL ® Version 3 Foundation Certified
 CISCO CCNA course completed
 MCSA / MCSE course completed
 IBM Server certification from IBM Ltd.
 Certification in Computer Hardware and Netorking from Jet King
T R A I N I N G A T T E N D E D
 HP Openview - IT Infrastructure Monitoring
 KASEYA – Automated Management Services
 AirTel - MPLS based VPN Connectivity
 Symphny SUMMIT – Asset Management and Service Management
 Cyber Roam Unified Threat Management – Network Security
A C A D E M I C D E T A I LS
 Pursuing MBA (IT Management and Operations Management) from Pune
 B-Com From Mumbai University in 1998
 Diploma in Computer Technology from MSBTE, University of Mumbai, Navi Mumbai in 1995
P E R S O N A L D E T A I LS
Date of Birth: 25th May 1974
Languages Known: English, Hindi, Marathi and Konkani