1. Marc Graves
SENIOR MANAGER
I am a Supply Chain leader with a proven track record of supporting sales, category
development and operations in the management of strategic accounts and distributor sales.
My leadership experience includes hiring, training, mentoring and managing the work of
professionals in support of the business objectives. As an Operations Manager in the Middle
East, I have demonstrated global leadership and my ability to create efficiencies to
departments/markets by streamlining bottom line profitable performance. I am particularly
well-suited to roles where driving continuous improvement, implementation of financial
strategies, and sales execution are critical to teams delivering on their objectives.
MOST RECENT ROLES
Over the past four years, I served as a Regional Operations Manager in the Middle East. My
role was designed to create a sustainable profitable Route to Market model across the Middle
East, Turkey and Africa, “META” region. I acted as a thought leader to reimagine our
customer experience in ways that differentiated our company from competitors and
transformed how customers engaged with us. My responsibilities included translating
strategies into execution by leading complex projects, working with cross functional teams,
and partnering closely with functional leaders to shape decisions that drive the strategic
direction and/or key functions. Monitoring the voice of customer market trends and engaging
in industry events that promoted customer experience and best practices were part of
creating our competitive advantage. The end result is developing a holistic, integrated vision
that defines how customers interact across all channels and touch-points and identifying high
impact opportunities that will enhance the customer’s experience.
DESIRED FUTURE ROLE
My desired role could be described as a Senior Experience Manager who interacts cross-
functionally to bring customer and channel specific strategies into annual/mid-term joint
business plans. I will be a contributor to business growth through partnership and
collaboration with key stakeholders and top customers. I will cultivate and leverage internal
and external relationships with the objective of optimizing sales planning processes which
result in tangible customer improvements that lead to profitable growth. This role will have
accountability for leading solution development with our retail partners that will drive volume,
market share, and create a sustainable competitive advantage. This role will be the central
developer and owner of the sales collaboration process as well as with external/internal
partners including sales, customer marketing, marketing, manufacturing, finance, and supply
chain planning.
CAREER ESSENTIAL DUTIES AND RESPONSIBILITIES
 Strategic Agility: Transformed the Gulf market from volume vs segment strategy into a customer
centric market boosting net profits by 15%. Developed a strong understanding of our customer and
market place and facilitated value stream mapping exercises to identify pressure points and wastes.
Led cross-functional brainstorming sessions to identify strategic solutions to complex business issues.
 Innovation Management: Executed “PIPO” Halloween solution resulting in 5% YOY growth
representing $14M in incremental revenue. Recognized by customer as “Best in Class” in execution,
an honor given annually to the most collaborative partner of the year. Provided strategic consultation to
a top customer on ways we could meet our business goal of category growth that would differentiate
them from the competition. Collaborated with cross-functional teams within MARS to design a solution
to help our customer generate incremental growth.
 Problem Solving: Leveraged the opportunity to turn a supply chain efficiency project into a
strategic customer initiative program. Through analysis, innovation and creative brainstorming,
created an approach that provided a “win/win” scenario for MARS and our top strategic customers.
This new approach guaranteed the customer their products on time and complete and alleviated our
need to rebalance and reduced the amount of overflow by 20% allowing the business to realizing a
$500K COGs and increase profitability.
SIGNATURE COMPETENCIES CREATING VALUE
I have a strong understanding of operations and a full range of organizational leadership skills which
combined with a well-developed level of emotional intelligence, intellectual horsepower and business
acumen enable me to contribute significantly in the following areas:
 Leading the company’s sales operations.
 Partnering with the department heads to craft and streamline business plans
 Think creatively to solve problems, identify operational efficiencies to gain top and bottom line
profits
KEY ATTRIBUTES / SKILL SETS
Strategic Leadership Cross-Functional Collaboration Customer and Employee Engagement
Lean principles Project Management Global Experience
Sales Planning Problem Solver Business Acumen
Employers
Recommendations:
Managing Director
“Marc and I worked closely on a series
of business transformation initiatives
from revamping the RTM Segmentation
Strategy for the Impulse Channel in the
Gulf. He was a highly-valued thought
and change leader on the team, taking
direct responsibility for driving step-
change processes and fostering
continuous improvement strategies in
the region from Sales and Operational
stand point. While Marc is highly
numerate and analytical, his ability to
create a vision for change and bring
people along with him was what made
him stand-out as a strategy and
transformation leader. I would highly
recommend Marc as a thought change
leader for any business”
Regional Manager
“I had the pleasure of working with
Marc during my assignment in Mars
Dubai office and what stood out for me
is Marc's passion and commitment
towards the business. He is a very
transparent and highly engaged leader
who consistently pushes himself and
others around him to deliver the
targeted results.
HR Manager
“I have had the pleasure to work with
directly Marc on projects with very high
impact on people. With his passion for
people, Marc proactively partnered
with the training team to deliver many
training programs. His energy and
enthusiasm is contagious and inspiring
to others. He is very approachable and
people oriented, leads from the front - a
role model for many. On the functional
front, Marc is very committed, likes to
stay ahead of the game and deliver
quality results in all his endeavors. I
would be very happy to work with Marc
again.”
HR Director
“Marc played a pivotal role in driving
engagement in the organization by
delivering Impact plans and enabling
actions to drive associate engagement
within the organization. He also played
a key role in launching key trainings
within Mars where he inspired the team
with his passion and positive attitude.”
4213 Blue Mountain Crossing
East Stroudsburg, PA 18301 | 908-319-6072 |
marc23@ptd.net
https://www.linkedin.com/in/marc-graves-ba191a1