1. FRANK MILLER
Resultsdrivenexecutive leader,withover25 yearscareerin retail operations,sales(B2B& B2C),
profits,real estate,andteamdevelopmentthroughstrategicplanninginhighlycompetitive andhigh
growthmarkets.Proventrackrecord indevelopingandmotivatingcustomerfocusedsalesteams,with
demonstratedleadershipskillsinpersonnel management,talentdevelopment,andsuccessionplanning.
Recognizedforeffectiveleadershipwithimprovingoperations,increasingteamperformanceand
retention,while growingmarketshare. Provenresultsinturnaroundsandtransformingthroughchange
management.Leadingresultsthroughimprovingteamsatisfactionandcustomersatisfactionscores,
whichdrive resultsthroughhighlevelsof service.Withareputationforinspiringleadershipstyle,
studentof the business,inspiringteammemberstohave a high commitmenttoexcellence and
achievement.
Loudonville,NewYork12211 | 518.852.9802 | frmiller2@gmail.com | linkedin.com/in/frankrmiller
CONSULTING 2016
Workingwith The Sandbox - a non-profitorganization workingwithcommunities tohelp familieswhose
childhascancer or life alteringillness.Theirgoal istohelp Honoreesandtheirfamiliesduring the most
tumultuous timesof theirlivessotheycanfocuson what’smostimportant.
ENJOYING LIFE 2013–2016
Spendingqualitytimewithfamilyandfriendsandplanning the nextchapterof life.Exploringbusinesses
and franchises.
REGIONAL VICE PRESIDENT – ADVANCEAUTO PARTS 2006–2012
$315M in sales– 185 stores, 13 districts,7 states in NewEngland – 2500 employees
Promotedtooversee alast-place,125-store regionthatwasstruggling in virtually every area with sales
downand targetsnot beingmetdue toineffective leadership,insufficienttraining,weak standards, and
very low morale. Engineered a complete turnaround, expanded to 185 stores, and established the
region as a model for the rest of the country. Led 13 district managers, 5 regional support staff, and
2500 team members.
 Awarded “Regional Vice Presidentofthe Year” in 2008 and 2009 over20 othercandidates.
 Drove the region’ssalesvolume and total performance results from last to 1st
out of 21 regions
in the country – finished 1st
in 2008 and 2009 and in the top 3 in 2010 and 2011.
 Generated incremental sales increases of $16.7M (2008), $16.9M (2009), $10.9M (2010), and
$15.5M (2011) – best in the company in 2008 and 2009 and 3rd
highest in 2010 and 2011.
 Surpassed all profit expectations and led the country in 2008 and 2009. Increased profit
contribution by $7.3M(2008), $4.6M (2009), $3.4M (2010), and $4.1M (2011).
 Drove employee satisfaction scores from 63% (lowest in the country) to 85% (highest in the
companyin2010 and2011). Reducedassociate turnoverby20%;maintainedlow management
turnover.
 Developed and promoted 11 individuals to senior leadership positions, including 2 general
managers to district manager and 1 trainer to district manager.
 Oversaw the opening of 60 new stores with accountability for identifying and analyzing new

2. markets, scouting and evaluating high-potential sites, and approving new lease agreements.
 Selected by the president to serve as the design region for the development of a new pilot
program to improve team member performance and create a service-oriented culture.
DISTRICT MANAGER– ADVANCEAUTO PARTS 1998–2006
$55M in sales – 18 stores in Eastern NewYork – 250 employees
Continued to lead a high-volume, top-performing district after Advance Auto Parts acquired Parts
America in 1998, consistently ranking in the top 10 in sales volume out of 220 districts nationwide.
Opened 5 new stores to grow the district from 13 to 18 locations; completed all projects on schedule
and within budget.
 Awarded “District Manager of the Year” in 1999 and 2005 over 200+ other candidates.
 Received the company’s highest honor in 2006, the President’s Ring of Excellence Advance
Master.
 Ranked in the top 5 nationwide every year on key performance metrics including profit
contribution, average sale, units-per-transaction, audit scores, payroll control, and inventory
shrink control.
 Developed and mentored 5 general managers for promotion to district manager. Promoted 6
otherindividualstohigher-level roles including trainers and district/regional commercial sales
managers.
 Oversaw the remodeling and complete integration of 34 acquired stores into the company
including 19 Lappen’s Discount Auto Parts stores in 2005 and 15 Trak Auto stores in 2002.
Previously worked as a district manager with Parts America and Wheels Discount Auto Supply
EDUCATION & PROFESSIONAL DEVELOPMENT
Computer Science (2 years), Hudson Valley Community College | Animal Husbandry (2 years), SUNY
Cobleskill
Numerous executive-level management and leadership development workshops