1. Heather Lee Green
949.500.1397 | heatherleegreen@me.com | https://www.linkedin.com/in/heather-green-992857132
Experience
Starbucks Coffee Corporation Orange County, CA January 2010 – Present
Retail Store Manager
§ Consistent year over year above average (8-12%) comparable store sales growth
§ Consistently high customer service satisfaction scores: high connection and high operations
§ Retail Manager Trainer; train newly hired and recently promoted store managers
§ Dual store manager; simultaneously manage several stores
§ Trained, set up and assisted in the opening of a licensed Starbucks kiosk
§ District level Community Service Planning Lead
§ Former Partner Planning Lead for district
§ Received recognition award for Continuous Improvement in Food Business FY15
§ Awarded Area Manager of the Quarter Q3 FY16
§ Awarded Area Manager of the Year FY16
Hanour Corporation, LLC
Operations Manager/Event Planner Costa Mesa, CA 1993 – 2010
§ Developed and maintained operational procedures for a 10,000 square foot entertainment facility
§ Sustained long standing relationships with customers and promotion teams
§ Direct working relationship with third party vendors (food, beverage, entertainment, event planners)
§ Hired employees, created schedules, and conducted training
§ Sales, service and invoicing of corporate and non-corporate meetings and events
Hanco Irvine, LLC
Floor Manager/Office Assistant Irvine, CA 1992 – 1995
§ Managed “front of house” staff, guest relations, point of sale system, inventory controls, and maintenance
for a 12,000 square foot entertainment facility
§ Met with health department to ensure compliance with food safety and security standards
§ Analyzed sales sheets, drafted rental agreements for private parties, other clerical duties
Professional Skills & Language
§ Microsoft Office Platform (Word, Excel, Powerpoint, Outlook)
§ Micros, Squirrel, and Symphony Point of Sale Systems
§ Adobe Photoshop, Adobe Illustrator
§ QuickBooks
§ Proficient in Spanish Language, written and oral
Education
California State University, Fullerton Fullerton, California Class of 1992
Bachelors of Arts, Economics
Volunteer Activities
January 2015: Missions trip to Kiev, Ukraine to extend support to civil war refugees; Bookkeeper
2009 – 2012: Westpark Elementary; Parent Teacher Association Executive Vice President; Finance Chairman
2007 – 2009: Westpark Elementary; Parent Teacher Association Secretary
2008 – 2011: Westpark Elementary; School Site Council Parent Member
2005 – 2008: Alcohol Impaired Driving Taskforce of Orange County; Responsible Service Training Co-Chairperson
2007 – 2008: Fountain Valley High School Class of 1987 Alumni Association; Twenty-Year Class Reunion Chairperson
2003 – 2006: Irvine Child Development Center; Board Vice-President and PTA Presidentπ