1. T R I C I A B E N D E R
8241 Lake Jane Trail North Lake Elmo, Minnesota, 55042 651-253-2600 tricia.bender16@gmail.com
W O R K E X P E R I E N C E
DUNGARVIN MN, MENDOTA HEIGHTS, MN
Operations Program Director, Aug 2012 – Present
Overall daily operations of multiple programs serving adults with developmental disabilities including
supervision of staff, scheduling and payroll.
Full cycle of staff management (from pre-hiring to post-termination)
Ensuring orientation and ongoing training completed per state and county regulations.
Developing, implementing, and managing individual programs
Quality assurance for services provided
Monitor budgets for multiple sites
APPLE RIVER FAMILY CAMPGROUND, SOMERSET, WI
Campground Manager, May 2011 – Present
Manage operations including maintenance, grounds, store and customer care.
Manage staffing and budgets.
MINIAPPLE INTERNATIONAL MONTESSORI, ROSEVILLE, MN
Infant Coordinator Supervisor, Sep 2002 – Aug 2012
Provide excellent customer service to parents
Administer medications
Conference with parents and evaluate child's growth and development
Conduct performance evaluations with staff
Train new staff on procedures and licensing guidelines
Educate parents
Coach and mentor staff
VALLEY CROSSING COMMUNITY SCHOOL, WOODBURY , MN
Behavior Manager, Aug 2001 – Jun 2002
Worked collaboratively with student's team to carry out goals for IEP and 504 plans
Assisted school social worker in facilitating support groups
Worked with children diagnosed with mild developmental disabilities, ADHD, EBD and FAS/FAE
E D U C A T I O N
METRO STATE UNIVERSITY, ST PAUL, MN
Bachelors of Social Work, May 2004

2. A D D I T I O N A L S K I L L S
Compassionate and active listener
Understanding of mental health systems
Exceptional communication skills
Exemplary people management skills
Collaborative manager
Behavior management
Strong understanding of operations and budgetary systems