This document is a resume for Nycole-Lanyse Jacques summarizing her professional experience and education. She has over 6 years of customer service experience in business administration and hospitality. Her experience includes managing customer relationships and providing excellent customer service at several restaurant and hospitality jobs. She also has experience in administrative support and has skills in Microsoft Office, data entry, and point of sale systems. She has an Associate's degree from George Mason University with credits towards a Bachelor's degree in Nursing or Government and International Politics.

1. Nycole-Lanyse Jacques
Ashburn Virginia, 20147
703-231-9578
Njacques2010@aol.com
Professional Sales Associate and Entry-Level Administrative Support offering over 6 years of
customer service in Business Administration and Hospitality. Highly effective interpersonal
skills with a versatile work ethic. Pays attention to detail, and prioritizes multiple projects to
effectively meet deadlines.
COMPUTER SKILLS Data Entry, Microsoft Word, PowerPoint, Excel, Point of Sale
PROFESSIONAL EXPERIENCE
CUSTOMER SALES SERVER 2006-Present
Mid-Atlantic Eateries Inc. ( Eggspectation’s), VA (07/15-Present)
Copperfield Inn Lakeside, PA (11/14- 07/2015)
Mid-Atlantic Eateries Inc. (Eggspectation’s), VA (12/13-11/14)
Da Vinc’s Restaurant & Pub, PA (02/12-12/13)
Mid-Atlantic Eateries Inc. (Eggpectation’s), VA (03/10-02/12)
Red Hot and Blue Barbeque, VA (06/06-12/09)
 Manage business relationships to maintain return clients
 Excellent customers service; handles inquiries and online reservations
 Provides coverage for multiple phone lines
 Interacts with a high volume of clients on a daily basis in a fast paced environment
 Demonstrate time management to assist customers in a timely fashion
 Performed various clerical/administrative tasks to supervisors
 Generated high product sales throughout the year
 Worked closely in a team oriented environment to increase product interest
 Coordinated orientation training for new employees on corporate procedures
 Sorted, distributed mail and handled documents with extreme confidentiality
 Developed strong product knowledge to achieve sales goals
 Maintained a good client relationship with a professional demeanor
 Effectively resolved customers questions or complaints related to product purchase
 Kept a daily track record of product sales for managerial review
George Washington University Graduate School, VA 09/02-05/03
Student Assistant (part-time during high school)
 Faxed, photocopied, and replied to emails
 Coordinated calendar events for staff members
 Developed innovative Power Point Presentations for office staff
 Accountable for compiling and filing students’ personal data
EDUCATION
George MasonUniversity Fairfax, VA 06/03-05/08

2.  Associates Degree Equivalence (60 credits towards Bachelors of Science in Nursing)
 Associates Degree Superior Equivalence (90 credits towards Bachelor of Arts in
Government and International Politics)
Activities 06/03-05/08
African Student Association Member & Public Relations’ Coordinator
 Responsible for recruiting new members
 Managed new members enrollment
 Helped coordinate upcoming meetings and events
 Prepared guidelines for future office members