1. Amenia Norman
6032 S. Marshfield Ave. Chicago, Illinois 60636
(773)220-8010
Email: amenianorman@gmail.com
Summary of Qualifications: Over 20 years of various professional customer service positions.
Work Experience:
Integra Credit November/2015- Present
Customer Service and Application Support Rep.
Assist customers with completing loan applications via the internet.
Update demographics. Process payments.
Maxim Healthcare(Temp Agency) March 2015-October 2015
University of Illinois Hospital
Customer Service Assistant/Admissions Rep.
Responsible for registering patients for inpatient, outpatient and emergency procedures via future admits
and the emergency department. Verify insurance eligibility via Ecare Next.
Systems used: McKesson, Bed control, Cerner
Tenet Healthcare(Temp Agency) January 2014-October 2014
Louis Weiss Memorial Hospital
Customer Service Representative/Registrar
Responsible for registering patients for inpatient and outpatient procedures. Verify insurance eligibility.
Provide assistance with visiting patients. (Calls per day 100 to 150).
Enova Financial/Cashnet USA August 2010-June 2013
Customer Service Lead/Live Chat Agent
Assist customers with processing installment and pay day loans via the internet. Applied discounts to
existing customers if eligible. Monitor employees calls to be scored by quality control department. Coach
and train employees on calls to better departmental needs. Find employee replacements if staff is short
due to sick leaves and call offs.(Calls per day 150 to 200 Chats per day 50 to 100). Provided training to all
new hires.

2. Medical Cost Management September 2004- November 2009
Customer Service Supervisor/Senior Intake Coordinator
Assist patients, hospitals and Drs offices with obtaining precertification for inpatient and outpatient
procedures. Monitored calls for quality assurance. Trained all new hires for the department. Scheduled
each employee according to companies needs. Verify insurance eligibility.Calls per day 100 to 150.
Blue Cross Blue Shield/Kelly Services December 2002- September 2004
Customer Service Rep./Precertification Rep.
Precertify patients for inpatient and outpatient procedures in a call center setting. Calls per day 150-200
Education: G.E.D. Chicago State University 1996