1. Lorraine Pitre-Nichol
12 ROSEPAC AVE • BRAMPTON, ON L6Z 3R9
PHONE (647) 297-1059 • E-MAIL lpnichol@rogers.com
OBJECTIVE
To obtain a position that is challenging and utilizes my skills to the fullest. Also one that
enhances my professional growth.
SKILLS
PBIS (In-House System), Navision, MS Office,
ADP PC for Windows, Report Smith 1,
Good organization and Communication skills
Strong Analytical skills, Able to Multi-task, and
Computer Literate
Service oriented, Team player
WORK EXPERIENCE
Oakrun Farm Bakery and Gourmet Baker East
Apr 1, 2012 to March 2, 2015 Ancaster, ON
Sales Support (Nov 10, 2013 to Mar 2, 2015)
 Lead and manage the customer trade-spend programs with the support of the Trade Spend Analyst
 Work with the Finance team to ensure customer allowances are properly accrued and paid out.
 Produce timely, accurate reports as they relate to trade spending. Produce and maintain volume
rebate reports/spreadsheets. Reconcile customer debits as they relate to trade spending.
 Work with Sales Team to fulfill requests for sales reports by Period. (Gross Margin) and
other sales reports needed on demand
 Provide Product/Customer/Business analysis as requested by VP Sales, VP Operations, CFO.
 Assist the Sales team with the budgeting process for the Yearly budget
 Lead and manage the administrative processes for the Discontinuing process
 With Guidance from the Customer and Sales Support Manager, manage the disposition process
for aging inventory.
 Develop and maintain the Seasonal Calendar in collaboration with the Sales Team for GBE
 Prepare weekly/monthly and quarterly reports to the Customers and KPI Reports
 Enter Customer Orders/ PO's into the system, Send orders to the Freezer And Shipping Teams
for dispatching
 Invoice orders once shipping paperwork (BOL’s) received from the shipping team.
 Email or mail out Invoices to the customers.
 Investigate and approve/dispute credit claims Other duties assigned by the Customer
and Sales Support Manager
 Provide back-up to the Customer Service Departments and Order Desk

2. Gourmet Baker East
Master Production Planner (Apr 1, 2012 to Nov 9, 2013) Etobicoke, ON
 Develop short and long term production plans from information supplied by the Sales Team.
 Develop 3 week rolling production plan keeping in mind line capacities available
 Minimize product change over by effective planning
 Develop and constantly update min/max levels on all Frozen products based on forecast and
sales trends
 Work with Customer Service and Purchasing to coordinate production and Forecast a 12 week
schedule for ordering of boards/ cartons and other materials that require longer lead time.
 Provide weekly Inventory reports
 Work closely with Purchasing, Production and Logistics to facilitate any emergency requests
 Lead the weekly MPS meetings
 Manage the PDR and Costing requisition processes by working with Sales, Purchasing and
New Product Development to launch new products.
 Maintain the Seasonal Calendar based on information by the Sales team and Customer Service Team
 Produce timely, accurate reports as they relate to trade spending. Produce and maintain
volume rebate reports/spreadsheets. Reconcile customer debits as they relate to trade spending.
 Work with Sales Team to fulfill requests for sales reports by Period. (Gross Margin) and other sales
reports needed on demand
 Provide KPI report on a Period Basis
 Enter Customer orders/PO’s into the system, send orders to the Freezer and Shipping Teams for
dispatching.
 Invoice orders once shipping paperwork (BOL’s) received from the shipping team.
 Email or mail out Invoices to the customers.
 Investigate and approve/dispute credit claims
 Provide back-up to Customer Service department.
Benevito Foods Inc. May 6, 2002 to Mar 30, 2012 Etobicoke, ON
Fulfillment Coordinator -2007- 2012
 Enter Customer PO’s or Orders into Navision
 Email or fax confirmations of received orders
 Send orders to Cold storage facility to obtain release numbers
 Dispatch –orders to Carriers for CDN and US Shipments to meet shipment requirements and
provide release numbers to them for the pick-up
 Send release numberto Customers for their own truck pick-ups
 Prepare Customs Documents for the US shipments using the Custom Brokers Program.
 Invoice orders according to Picking slips or BOL’s
 Mail, fax or send invoices via EDI or internet
 Issue credits for damages, short shipments or refusals and place claims where needed
 Create New Customers in database- Navision
 Prepare Pending Report twice weekly for Production team including outsidewarehouse inventory
 Work with Production team on order requirements to ensure there’s enough product to cover the order

3. Fullfillment Coordinator Cont’d
 Prepare Fill-Rate spreadsheet on weekly basis of the orders shipped that week for percentage of
Fulfilled orders
 Approve and track Rebate Deductions that pertain to Trade Spend.
 Enter Price changes into Navision provided by the Sales Team or Management
 Handle Customer inquiries, shipment issues, or tracking of shipments as required
 Approve FRT invoices, EDI invoices and Outside Warehouse invoices
 Provide back-up to A/R dept and other CS Dept. Order Desk
Accounts Receivable and Collections/ Payroll Administrator - 2002-2007
 Create Customers in the system
 Post Customer Credit Memo’s
 Post journal entries for NSF cheques
 Create and post journal entries for various reversals of Sales
 Prepare Invoices of posted shipments for 3 companies using BOL’s , shipping reports
and picking slips
 Provide POD’s and back-up information for deductions taken on cheque remittances
 Process credit card payments on a weekly, bi-weekly and monthly basis
 Fax Statements to Customers on a weekly, bi-weekly and monthlybasis
 Mail out Statements to Customers on a monthly basis
 Provide back-up to Order Desk Department and Reception when required
 Track and report Rebate Volumes deductions on a monthlybasis
 Place Collection Calls to customers with overdue balances
 Provide Back-up to Accounts Payable
Payroll Administrator Duties.
 Enroll new employees in the payroll and HR systems for payroll and benefits
 Enroll employees on Tru-Time system
 Process 3 company division payrolls on weekly basis for Salaried and Hourly employees
 Prepare termination payments and process related entries for payroll
 Complete ROE and related forms as required
 Handle all payroll inquires and provide back-up to HR Manager as requested
 Track employee vacation and attendance information
 Provide periodic reports as requested by HR
 Process changes and resolve any discrepancies for payroll and benefits
 Maintain employee payroll and HR files
 Enroll employees on the Group Benefit plans
 Prepare Letters of Employment
 Prepare and submit WSIB claims
 Prepare Cash Receipts and enter into Accounting System for 3 of the companies

4. Charon Systems Inc. Feb 1997-April 25, 2002 Toronto, ON
Accounts Receivable/ Collections
 Responsible for monitoring and maintaining Collection and Credit Standards
 Place Collection calls to customers with overdue balances across Canada
 Liase with customer and follow up on requests for supporting documentation
 Prepare Bank book and enter Cash Receipts into Accounting system
 Responsible for setting up New Customers through Credit applications, credit checks via Dun &
Bradstreet and Trade references. Create customers in our Accounting system and authorize
their credit limit
 Post Customer Credit memo’s
 Prepare reports on a weekly, bi-monthly, monthlybasis on Credit memo’s, Inventory, Delinquent
Accounts and forecast weekly A/R collections
 Provide Back-up to the department and Reception
 Prepare and input Special Pricing and Public Sector Claims via Web
 Perform General Office Duties including but not limited to the set-up and activation of
Cell phones, pagers, and RIM’s
Bank of Montreal Jan 1989-Feb 1997 Toronto, ON
Customer Service with Cash
 Perform daily Deposits and withdrawals
 Present New products/ services and Investments
 Balance Cash on weekly basis
 Filing and other sundry duties
 Disbursing of Coin to Business clients
 Selling and Exchanging of Foreign Currency
 Selling of drafts and money orders in CDN,USD and Foreign Currency
 Selling of Investment Products
 Resolve Customer inquiries and issues by providing any necessary documents
Other Courses
 ADP PC for Windows
 Report Smith 1
 Excel
 Excel Intermediate
 MS Outlook
 Collecting Accounts Receivable
 Front Desk Skills for Receptionists

5. EDUCATION
Etobicoke Collegiate Institute. Etobicoke, ON
Grade 12 Diploma
Etobicoke Board of Education Award
General Studies.
LANGUAGES
English Spoken and written
French Spoken and partially written (Basic)
REFERENCES
References available upon request.