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G. Denise Farley
Administrative Employee
PO Box 24 - Altamont, MO 64620
dfsheep59@gmail.com - 660-660-8889
A personable, highly skilled worker with extensive experience in office management and support.
Organized, hard-working and detail-oriented. Trained in Accounting. Capable of handling
challenging situations. Learns new systems quickly. Experienced in a wide range of industries in
part courtesy of a 25+ year career with Internal Revenue Service. Currently looking for long-term
employment with growth potential.
Accomplishments
• Solved a time lag issue with a distributing company's product order and fulfillment system. Instead
of being a week behind, the client's in-house sales reports for the week were used to update the
order prior to delivery. This resulted in a more timely response to the client's needs in filling their
shelves. (Whitehorse)
• Improved product quality by devising and implementing checksheets for employees to utilize on the
job. Not only did it improve process quality, but added the element of accountability. (NMB)
• Supported engineering staff by creating work flow diagrams with MS Visio as well as adding
complementary instructions and work flow checksheets for an essential and complex procedure.
This assisted the employees in their understanding of the correct process and the checksheets
provided management with accountability in case of error. (NMB)
• Developed materials to guide employees through job functions such as loading tankers with
biodiesel and unloading tankers filled with feedstock or with hazardous chemicals. These included
detailed instructions on an easy to read checksheet that, when used properly, documented
adherence to safety procedures as well as employee accountability. (NMB)
• Implemented a perpetual inventory record keeping system for certain supplies to minimize
shortages. (NMB)
• Analyzed a select group of program files for closure data. Results implied a systemic error within the
national reporting system. Initiated the process for the eventual successful correction of the
programming flaw which resulted in more accurate data capture for management decisions. (IRS)
• Established a reputation of being “fair” even when in an adversarial position. I firmly believe a smile
and a friendly manner can go a long way to paving the communication highway no matter the
persons and positions involved. (IRS)
SKILLS
• 10-key
• Filing
• Typing/Data Entry
• MS Excel
• MS Word
• MS Outlook
• Instruction Writing
• General Research
• Cash Registers
• QuickBooks
• Animal Husbandry
• Smiling

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WORK EXPERIENCE
Cashier/Sales Associate
TrexMart - Lathrop, MO - September 2013 to Present
Skills Used: Multi-tasking; Customer service; Smiling
Overnight Cashier; clean and restock; handle customer inquiries; responsible for fuel pump operations during shift;
work both upstairs convenience store with 12 fuel pumps and diesel fuel station with 6 fuel pumps. Improved
customer relations and sales in the diesel fuel operations area by increasing product stocked in the immediate
area; top sales associate in signing up rewards customers.
Route Sales/Delivery Driver
Whitehorse Distributing – Hamilton MO – January 2014 to September 2014 (Whitehorse)
Skills Used: Customer Service; Smiling; Knowledge of Systems
Inspected and faced product shelves. Delivered, rotated and stocked product. Ordered product for next delivery.
Dealt with retail customers as well as store personnel in a professional and engaging manner. Implemented a
system with one of the store chains to improve timeliness of product ordering for replacement on shelves.
Cashier/Customer Service
Casey's - Cameron, MO - April 2013 to February 2014
Skills Used: Multi-tasking; Customer service; Smiling
Handled overnight cash register including EBT machine; responsible for 6 fuel pump operations; performed day
end and day opening computer/cash register activities; answered customer questions; worked full shifts in kitchen
part-time with full knowledge of operations;
Office Manager/Personal Assistant
HFO Transportation LLC - Saint Joseph, MO - 2012 to 2013
Skills used: QuickBooks, MS Excel and Word, Customer Service
Office management and support, phones, appointments, spreadsheets on MS Excel 2010, truck dispatch,
QuickBooks and other duties as needed. Handled load tracking, dispatch, invoicing and trouble-shooting as
necessary for a minimum of five (5) trucks and drivers. Prepared IFTA and other quarterly reports for state fuel tax,
dealt with state on licensing issues, maintained driver and other records for DOT and interaction with DOT auditor.
Breakfast Cook/Lunch-Dinner Counter Order Taker
Wendy's - Cameron, MO - 2011 to 2012
Skills Used: Cook, Sandwich Prep & Assembly, Customer Service
Along with "standard position duties", also created and modified Excel spreadsheets used for tracking various
items as requested by management.
Kennel Assistant
Al'Nair Aussies - Cameron, MO - 2011 to 2012
Skills Used: Animal Husbandry; Attention to Detail; Reliability
Cared for, fed and medicate if required, all dogs on the premises. Maintained premises when owner away travelling.
Office Manager/Administrative Assistant
Far West Enterprises LLC and Pratt Automotive Excellence LLC - Cameron, MO - 2011 to 2011
Skills Used: Multi-Tasking; Personnel and Customer Relations; Organization; General Reliability

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Office management and support, customer service, phones, appointments, work orders, marketing. Created and
modified letters, forms and schedules as needed to facilitate work flow.
Administrative Assistant/Full-Charge Bookkeeper
Morris Custom Millworks LLC – St Joseph, MO - 2010 to 2010
T& G Custom Millworks – St Joseph, MO – 2009 to 2010
Skills Used: QuickBooks; MS; Personnel and Customer Relations; Organization; General Reliability
Receivables, Payables, Payroll, phones, customers, orders, appointments, marketing, websites. Prepared
Financials, Job Profitability and other various reports as requested.
Senior Lead Operator
Northwest Missouri Biofuel LLC – St. Joseph, MO - 2007 to 2009 (NMB)
Skills Used: Trouble-shooting; Problem-Solving; Research; Developing Forms and Materials; Training; Lab Work, MS
Excel; Computer Controlled Production Line
Researched and compiled quotes to source equipment and supplies prior to start-up. Assisted in setting up office
and receptionist position and duties. Troubleshooting of manufacturing process line and equipment for
mechanical, electrical and physical problems and resolving problems during production. Maintained two (2)
production related spreadsheets, making archival files and adding columns for additional data as required. Trained
new personnel on operations and laboratory testing procedures. Developed training material, job aids and
checksheets to improve quality in the process and plant operations. Supervised 2-3 employees per shift.
Swing Manager
McDonald's - Cameron, MO - 2006 to 2008
Skills Used: Management; Cash Handling; Customer Service
Managed the overnight crew of 2-5 personnel and trained new overnight managers. Completed and closed out
computerized bookkeeping system daily and set up for next day.
Kennel Assistant/Farm Hand
Reality Canine Center and Sheep Station - Cameron, MO - 2002 to 2006
Skills Used: Animal Husbandry, Light Maintenance, Reliability
Trained, cared for, fed and medicated if required, all dogs on the premises. Fed, cared for and assisted in all
vaccinating and animal husbandry matters for flock of 100+ sheep including lambing season.
IRS Agent (final position title on a 27 year career ladder)
Internal Revenue Service - Chillicothe, MO - 1979 to 2006 (IRS)
Skills Used: Various software; MS Excel and Word, Research, Reports, Tax Court prep, Audit, Tax Assistance, Money
Laundering Specialist
Prepared quality case documentation consisting of written law and argument for each. Consistently ready for
possible Tax Court presentation. Extensive work with Excel spreadsheets and various software. Designated
computer specialist for the small office, customer service rep and in charge of office supplies requisitions.
EDUCATION
Penn Valley Community College – Kansas City, Missouri
Associates in Applied Science in Accounting
GPA 3.86

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REFERENCES
C. Lyle Anderson, Accountantat Eagan CPAs ………… 660-665-8343
Max Bottorff, GFG Manager, St. Joseph …………………816-351-3301
Steve Gage, GFG …………………………………………………… 660-783-2167
Megan C. F. Nitz, Senior Process Engineer .…………….515-771-2679
Bryan J. Youd, Staffing & Recruiting Specialist ……….816-500-5188