1. Loise Njuguna
4 Hill Street, Currimundi QLD 4551
Mobile: 0405 308 031 Email: loisenjuguna35@gmail.com
PROFILE
An enthusiastic and dedicated customer service operator who enjoys being part of a successful
and productive team and thrives in highly pressurised and challenging working environments.
Attentive to detail with a practical approach to problem solving and the organization required to
ensure that deadline and objectives are achieved. Possesses excellent interpersonal skills and the
ability to communicate and negotiate concisely and articulately at all levels.
PERSONAL ABILITIES
 Well presented, self-motivated, punctual and reliable
 Excellent interpersonal skills – natural leader with high integrity
 Excellent time management with the ability to multi-task and manage conflicting demands
 Professional and diplomatic approach – Sensitive to confidentiality and cultural diversity
 Resourceful team player, ability to work without supervision
EDUCATION AND ACHIEVEMENTS
Diploma in Business 2015 - current
Smart City Vocational Training
Certificate III in Education Support 2012
Sunshine Coast TAFE
Certificate IV in Business 2011
Southerland Computer Training
Senior First Aid Certificate 2010
Certificate of Participation – Work Places Project and Training Plan
Department of Employment, Economic Development and Innovation
EXPERIENCE
BUNNINGS WAREHOUSE, CALOUNDRA
Customer Service January 2014-
November 2015
 Responsible for meet and greet and ensuring area around the entry stays clean, safe
and presentable

2. Loise Njuguna
4 Hill Street, Currimundi QLD 4551
Mobile: 0405 308 031 Email: loisenjuguna35@gmail.com
 Responsible for checking all receipts and bags as customers leave the store to help
reduce shoplifting and theft
 Ensure car park is free of trolleys and responsible for sanitizing trolleys at the end of the
day
 Assist customers carry out heavy items
 Good product and location knowledge and ensure that items are in stock
 Provide reliable customer service every time by identifying and evaluating customers'
needs
 Excellent time management with the ability to work well in a busy work environment
 Conflict resolution by consulting with customers to evaluate needs and determine best
options
 Keep up to date with all products policies and procedures, including returns and
product warranties
 Handle telephone enquiries confidently and effectively
 Provide fast and efficient service at POS registers
EXPERIENCE (Continued)
Café Attendant
 Friendly and approachable with good customer attitude
 Project a professional image to all customers, staff and management at all times
 Responsible for making coffee/tea using the specialist equipment provided
 Responsible for taking food orders and ensure that food is served to the correct portion,
sizes and temperature
 Ensure that all the food cabinets are stocked and tidy to deliver a full service
 Ensure all refuse is removed from the kitchen/cafe and put in the correct recycling
streams
 Keep up to date with all the Workplace, Health and Safety procedures and methods to
promote a safe and healthy working environment
 Highly efficient in correct close down procedures followed
 Use the correct handling and lifting procedure as outlined in Induction training
 Promote customer care through all actions and behaviours
COLES, MAROOCHYDORE
Retail Assistant January -
December 2013
 Responsible for meet and greet, ensuring area around the entry stays clean, safe and
presentable

3. Loise Njuguna
4 Hill Street, Currimundi QLD 4551
Mobile: 0405 308 031 Email: loisenjuguna35@gmail.com
 Responsible for checking all receipts and bags as customers leave the store to help reduce
shoplifting and theft
 Provide exceptional customer service in a professional and courteous manner
 Advise customers on the location, selection, price, delivery, use and care of goods
available from the store, with the aim of encouraging them to buy and to return to buy in
the future
 Operate cash registers and accept payment – including cash and EFTPOS
 Pack goods for customers
 Price, stack and display items for sale and keep the store tidy and attractive
 Be aware of health, safety and welfare issues and practices
 Participate in stocktaking (counting and describing the goods in stock)
 Price items with a price gun and rotate stock by bringing the old stock forward on the
shelves during quieter times
 Operate automatic ticket-issuing machines and other computerised equipment
MERIDAN STATE COLLEGE, MERIDAN PLAINS
Administrative Assistant February –
December 2011
 Data entry – using MS Office suite
 Maintaining and updating student information using in-house databases – ID Attend,
Sims, Time Chart
 Handling customer enquiries via telephone & face-to-face with students, parents, staff,
visitors and Government/non-Government organisations
 Time management
 Collating and distributing printed material
 Creating charts, reports, correspondence and other documentation using MS Word, Excel
and Outlook
 Purchase Orders, Invoicing, spread sheets
 Banking and cash handling
 General office duties – including faxing, email, incoming/outgoing mail, filing and
photocopying
 Use of office machinery – binder, laminator, shredder and fax machine
EXPERIENCE (Continued)
OAKS SEAFORTH RESORT, ALEXANDRA HEADLANDS
Room Attendant December 2009 –
January 2011
 Adhering to time schedules and work sheets

4. Loise Njuguna
4 Hill Street, Currimundi QLD 4551
Mobile: 0405 308 031 Email: loisenjuguna35@gmail.com
 Cleaning and restocking rooms
 Providing fast, efficient and friendly service to customers
 Attention to detail ensuring rooms were cleaned to the highest standard expected by
management and patrons
 Performing duties as part of a team or autonomously as required
KINGS BEACH REALTY, KINGS BEACH
Receptionist 2008
 Greeting customers/clients
 Customer enquiries – face-to-face and via telephone
 Answering phones, recording messages accurately and forwarding messages to
appropriate persons
 Data entry
 General office duties – including faxing, email, incoming/outgoing mail, filing and
photocopying
 Purchase Orders, Invoicing, spread sheets
 Managing client rental accounts – including accepting payments and issuing receipts
 Follow up and recovery of rental arrears
 Conducting routine rental inspections and exit inspections
 Developing weekly rental lists, reports, overdue accounts and other documentation using
MS Word
NOVATEL TWIN WATERS RESORT, SUNSHINE COAST
Switchboard Operator 2006 - 2007
 Customer enquiries via telephone and directing calls to appropriate persons/departments
 Maintaining current knowledge of specials/promotions of the resort
 Office administration including typing, Data Entry and Filing
 General accounts – invoicing, mailing accounts, registering accounts on client files
MOOLOOLABA SURF CLUB
Bar Attendant/Waitress 2005 - 2006
 Hostess - Greeting and seating customers
 General waitressing duties including taking orders, serving meals/drinks, setting and
clearing tables
 Cash handling and Eftpos sales
 Maintaining clean restaurant and service areas
 Providing fast efficient and friendly customer service

5. Loise Njuguna
4 Hill Street, Currimundi QLD 4551
Mobile: 0405 308 031 Email: loisenjuguna35@gmail.com
ADDITIONAL INFORMATION:
 Hold a “C” class Drivers Licence
Interests: Cooking, Beach, Craft and Scrapbooking
References:
Nicole Lindsay
CSS Supervisor Bunnings Warehouse Caloundra
Work: 5490 5000
Mobile: 0409 068 982
Bonnie Scorey
Builders Hardware Coordinator Bunnings Warehouse Caloundra
Work: 5490 5000
Mobile: 0414 691 431

6. Loise Njuguna
4 Hill Street, Currimundi QLD 4551
Mobile: 0405 308 031 Email: loisenjuguna35@gmail.com
ADDITIONAL INFORMATION:
 Hold a “C” class Drivers Licence
Interests: Cooking, Beach, Craft and Scrapbooking
References:
Nicole Lindsay
CSS Supervisor Bunnings Warehouse Caloundra
Work: 5490 5000
Mobile: 0409 068 982
Bonnie Scorey
Builders Hardware Coordinator Bunnings Warehouse Caloundra
Work: 5490 5000
Mobile: 0414 691 431