Mark Francis Roldan has over 10 years of experience in customer service roles across various industries including real estate, restaurants, and retail. He has strong communication, organizational, and problem-solving skills. His experience includes serving as a listing agent helping clients purchase homes, working as an expediter ensuring timely and quality food service, and coordinating retail sales and customer assistance. He aims to provide exemplary customer service and satisfaction.

1. MARK FRANCIS ROLDAN
Tourist Club Area/ 055-640-9236/ kenken1782@gmail.com
PROFILE
Experienced at providing exemplary customer service. Able to identify needs
to complete tasks to satisfaction. Strong organizational skills for the
coordination and implementation of management work place, improvement initiatives and staffing in a
fast- paced environment. Well-developed communication and interpersonal skills for effective
teamwork. Equally strong working as a team leader or independently.
EXPERIENCE
Property Shop Investment LLC
Listing agent / March 2014- March 2016
Show residential properties and demonstrate the features and benefits of available homes. Convert
prospects to closed sales. Provide close, personal client attention and tenacious follow-up to ensure best
service. Prepare contracts and documentation; advise first home-buying clients on general escrow.
Allouette Creperie
Expeditor/ 2012- 2013
Continually monitored restaurant and took appropriate action to ensure food quality and service standards
were consistently met. Efficiently communicating with kitchen staff to deliver food to guests in a timely
manner. Exhibited thorough knowledge of foods, beverages, service techniques, and guest interactions.
ZAATAR W ZEIT RESTAURA NT ABU DHABI
Buyer Expeditor/ 2011-2012
Responsible for purchase of materials, supplies, machinery, tooling services. Purchase corporate
requirements for assigned materials from approved qualified suppliers in sufficient lead-time to prevent
material shortages. Follows bard purchasing accounting policies.
Abenzon Home and Appliance Philippines
Retail Sales Coordinator/ 2009-2010

2. 2
Respond to sales inquiries and concerns by phone, electronically or in person to help create the energy
and excitement of the people towards our products. Helps store customers in locating products in the
store. Giving product the full demonstration and details to the clients, provides solutions and getting
products into customer’s hand. Always curious and stay up to date about electronic products information
to provide expertise when dealing with customers. Assisting the customers in billing and packaging process
at checkout. Following standard operating procedures of the store. Completing all tasks assigned by the
sales manager.
EDUCATION
Sacred Heart College, Lucena City - Secondary School- 2006-2009
Arellano University Manila Philippines - Bachelor of Science in Hotel and Restaurant Management
2006-2009
ADMINISTRATIVE AND PERSONAL ABILITIES
 Attention to details.
 Punctual and Reliable.
 Can work without supervision.
 Ability to cope and work under pressure.
 Having a patient outlook.
 Ability to multitask and manage conflicting demands
 Ability to prioritize tasks.
 Communicating confidently with strong interpersonal skills and extensive client- facing
experience.
 Comprehensive knowledge of Microsoft word, Outlook Express, Excel and Access.
 Software knowledge about Adobe Illustrator, Photoshop, Indesign, lightroom,aperture,
 A growing knowledge of HTML5 and CSS
 Written and verbal communication skills