1. Joanne Marie Weightman
6 Canterbury Street, South Shields, Tyne and Wear NE33 4DQ
Telephone: 07411 597591
Email: joanneweightman@me.com
Personal Profile
A flexible, highly motivated and reliable person with excellent organisational and administrative skills
developed through a series of public facing roles within a local Arts Centre & Community Centre. With a
strong sense of initiative and sound problem solving skills is accustomed to ensuring high standards of
service delivery in a pressurised environment. Approachable with outstanding communication skills works
effectively as part of a team to meet deadlines and exceed targets. Professional in appearance and attitude
can prioritise efficiently to handle a large and demanding workload. Confident, adaptable and versatile can
adjust to new working environments with ease and can offer an employer commitment, loyalty and
enthusiasm.
Key Skills
 Full clean driving license and with transport
 Cash handling, reconciliation and banking
 Supervisory and training experience
 Competent administrator with exceptional organisational skills
 Innovative thinker with sound decision making skills to deal with unexpected situations and
problems
 Customer service and complaints handling
 Strong IT skills with experience of various computer systems including Microsoft Office (Word,
Excel, Outlook and PowerPoint), HEBOS, Venue Master, and Databox
 Flexibility and versatility
Employment History
2013 - Present Groundwork South Tyneside and Newcastle
Working in Marsden Road Health and Wellbeing Centre, supervising the Community Centre for
Groundwork on behalf of South Tyneside Council.
2013 - Present Senior Receptionist/Administrator
Responsible for assisting the manager in the day to day running of the community centre, duties include:
 Assisting customers in booking for various classes & rooms available in the centre
 Setting up rooms for meetings and arranging refreshments
 General housekeeping
 Managing staff and staff rotas
 Assessing learning and development needs of centre staff
 Training centre staff and volunteers in correct procedures
 Maintaining COSHH & Risk Assessment registers
 Fire Marshall & First Aider
 Responsible for all Health and Safety & Fire requirements for the centre
 Maintaining Health & Safety & Fire files on premises
 Development and use of spreadsheets to prepare KPI & PPM
 Management of the centre diary
 Handling of customer complaints and requests
 Stock taking and ordering supplies
 Daily accounting and banking
 Monthly invoicing for centre hirers
 Inductions for new staff and volunteers
 Staff 1-2-1 & appraisal’s
 Maintaining the centre social media pages with updates and information

2. 1997 - 2013 Customs House Trust Ltd, South Shields
Various positions within a local Arts Centre housing a theatre, cinema, art gallery and restaurant as follows:
2007 - 2013 Box Office Supervisor
Responsible for assisting the manager in the day to day running of the box office, duties include:
 Assisting customers in the purchase of tickets for various events
 Managing staff and staff rotas
 Assessing learning and development needs
 Training box office staff and maintaining the computer based booking system
 Development and use of spreadsheets to prepare, present and analyse sales reports
 Management of the Friends of the Customs House Scheme
 Handling of customer complaints and requests
 Stock taking and ordering supplies
 Daily accounting and banking
 Deputising in the absence of the Box Office Manager
2004 - 2007 Group Bookings Coordinator
Responsible for developing new group business and encouraging return group custom, duties included:
 Developing and maintaining relationships with public, private and community and voluntary sector
organisations
 Identifying potential new customer groups and developing marketing and publicity campaigns to
promote the Customs House
 Delivering presentations on the work of the Customs House and the use of art and culture in a
range of environments including education, reducing isolation and improving health
 Incoming and outgoing invoicing and diary management
1998 - 2004 Box Office Assistant
Responsible for delivering high standards of customer care, duties included:
 Providing front line customer services
 Use of ICT systems including HEBOS, Venue Master, and Databox
 Dealing with face to face, telephone and electronic customer enquiries
 Providing information to customers from a range of communities and backgrounds
 Processing bookings and payments including handling cash, credit and debit card transactions
 Reception duties for the Management and Administration teams including operating a busy
switchboard, taking messages and providing reports and information
1997 - 1998 Usher
Working as part of the Front of House team, duties included:
 Assisting customers
 Checking tickets
 Bar work and waiting tables
 General maintenance
 Additional duties as required
1989 - 1997 Catering Assistant Southern Derbyshire Health Authority
Responsible for assisting the Head Cook in a busy hospital catering department, duties included:
 Vegetable preparation
 Making sandwiches and other food preparation
 General cleaning duties
 Serving in the staff canteen
 Handling cash, stock taking and completing purchase orders
 Assisting with food service on wards
Education and Training

3. 2013- Present Work Based Training
Manual Handling Training
Qualified First Aider
Food Safety & Hygiene for Catering
Working at Heights Training
Safer Recruitment Training
Prevent & Radicalisation Training
Fire Warden Training
Risk Assessment Training
Volunteer Induction Training
1997 - 2012 Work Based Training
NVQ Level 2 Customer Service
Qualified First Aider
BSL Sign Language Level 1
Microsoft Office Training including Word, Excel and PowerPoint
1987 - 1989 Derby College of Further Education
Craft Cookery and Bakery
Covered all aspects of professional cookery including French Cuisine, bakery, butchery and silver service
training, gaining the following qualifications:
City and Guilds 706/1
City and Guilds 706/2
Emfec Bakery
Emfec Communications
1982 - 1987 Swanwick Hall Secondary School
Received an excellent standard of education achieving GCSE passes in 9 subjects at grades A-C including
English and Maths.
References
Available on request