1. EMMA A. VITUG
 186 Molave St. Aguas Subd. Manibaug Libutad Porac Pampanga
+639275394886 / +639972501196
emma_vitug@yahoo.com
KEY COMPETENCIES
 Young with a mature attitude towards work
 Excellent communication skills, both written and verbal
 Ability to work cooperatively and collaboratively with all levels of employees, management and external
agencies to maximize performance, creativity and results
 Always maintain self-discipline and proper organization
 Willingness to work flexibly to ensure all key deadlines and targets are achieved
 Can work with minimum supervision and capable of working under pressure, reliable, and dedicated
PROFESSIONAL EXPERIENCE
AYDA REALTY & DEVELOPMENT CORPORATION
Sto. Rosario, Angeles City, Pampanga, Philippines
August 15, 2016 – up to now
OFFICE STAFF
 Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
 Communicate with customers, employees, and other individuals to answer questions,
disseminate or explain information, take orders and address complaints.
 Answer telephones, direct calls and take messages.
 Compile, copy, sort, and file records of office activities, business transactions, and other
activities.
 Complete and mail bills, contracts, policies, invoices, or checks.
 Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail
systems and personal computers.
 Compute, record, and proofread data and other information, such as records or reports.
 Maintain and update filing, inventory, mailing, and database systems, either manually or using a
computer.
 Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.
 Review files, records, and other documents to obtain information to respond to requests.
 Deliver messages and run errands.
 Inventory and order materials, supplies, and services.
 Complete work schedules, manage calendars and arrange appointments.
 Process and prepare documents, such as business or government forms and expense reports.
 Monitor and direct the work of lower-level clerks.
 Type, format, proofread and edit correspondence and other documents, from notes or dictating
machines, using computers or typewriters.
 Train other staff members to perform work activities, such as using computer applications.
 Prepare meeting agendas, attend meetings, and record and transcribe minutes.
 Troubleshoot problems involving office equipment, such as computer hardware and software.
 Make travel arrangements for office personnel.
PORACAY RESORT
Porac, Pampanga, Philippines
April 27, 2016–June 15, 2016
FRONT DESK CASHIER
 Completes cashier pre-shift supply checklist.
 Completes guest check-in procedures.
 Clarifies customers question or concerns about the charges on their bills.
 Maintains adequate supplies of outlet stationery for cashiers.
 Assists with distribution of month end reports as directed by accounts or front office manager.
 Attends meetings as required.
 Maintains a track of all high balance guests. Check and follow up on all bills on hold.

2.  Check the billing instructions are correct for all expected departure guests and setup required
auto routing or auto transfer on the PMS / Guest folio.
 Follow up on all deposit dues / deposit to be paid.
 Post charges to guest accounts. Handles paid-outs.
 Transfer guest balances to other accounts as required.
 Cashes checks for guests following the approval policy.
 Completes guest check-out procedures. Dispenses guest records after the guest checkout.
 Makes discount adjustments. Settles guest accounts.
 Disperses guest record upon check-out.
 Balances department totals at the close of the shift.
 Balances cash at the close of the shift and doing the daily report.
 Handle the guests complain.
AMERICANA (KUWAIT FOOD COMPANY) - PIZZAHUT
Sharjah, United Arab Emirates
May 3, 2011 – May 3, 2015
CASHIER / WAITRESS
 Greetings, taking orders and serving the guest.
 Cleaning the dining area, take away area, comfort room and if needed in the kitchen.
 Perform food preparation duties such as preparing salad, condiments, cold drinks, portioning
desserts and prepare the tables, plates, tissue, and placemats.
 Cashier (process of payments quickly and efficiently).
 Dealing with customers concerns and complaints in an effective way.
 Strong attention for detail with proven ability to quickly learn all aspect of new menus and
specialties.
 Reputation for putting the guest at ease and maintaining composure in a stressful situation.
 Communicates well with variety of different people at all levels.
 Assisting with training of new staff.
 Perform other duties like assisting the management team in making the employee or pizza hut
files and making the end of day sales report.
CACE BUSINESS CONSULTANCY SERVICES
Sta. Cruz, Porac, Pampanga, Philippines
March 2010 – February 2011
OFFICE ASSISTANT
 Answering phone calls.
 Operating equipment of the company such as computers, fax machine and xerox machine.
 Greeting visitors, and handling inquiries coming in company’s office.
 Provide word-processing and secretarial support.
 Maintain the general filing system and file all company.
CACE BUSINESS CONSULTANCY SERVICES
Sta. Cruz, Porac, Pampanga, Philippines
September 2009 – March 2010
FULLTIME TUTOR
 Review the students in the past or next lesson and review in the exam.
 Assist in making the assignments, activities and project.
 Making a reviewer to the quiz, monthly exam and periodical test
CG GARCIA REAL STATE
Hensonville, Angeles City, Philippines
October 2008 – May 2009
RECEPTIONIST/SECRETARY
 Answering phone calls.
 Operating equipment of the company such as computers, fax machine and xerox machine.
 Greeting visitors or buyers, and handling inquiries coming in company’s office.
 Provide word-processing and secretarial support.
 Helping other buyers for site tripping if needed.

3. FRANCISCO G. NEPOMUCENO MEMORIAL HIGH SCHOOL
Pandan, Angeles City, Philippines
November 2007 – March 2008
STUDENT TEACHER
 Observe and assist cooperating teacher with routine activities.
 Prepare the daily lesson plan and discuss lesson plans with the Cooperating teacher prior to
presenting the lesson.
 Making seating charts and learning the students' names for the assign class
 Attend school activities required of cooperating teachers.
 Being a role model to the students and know what is your subject matter.
EDUCATIONAL ACHIEVEMENTS:
PAMPANGA AGRICULTURAL COLLEGE
Bachelor of Science in Home Economics (Major in Education) – College Diploma
Magalang, Pampanga, Philippines
June 2004 – April 2008
SPECIAL SKILLS AND QUALIFICATIONS
 Computer literate with proficiency in the use Microsoft Word, Excel, & Power Point.
 Strong communication and presentation skills
 Coordination and people management skills.
 Exceptional analytical and observational skills to do the job and to ensure the accuracy in the
work.
 Table Set-up, table skirting and table flower arrangement.
PERSONAL PROFILE
Age: 29
Sex: Female
Date of Birth: September 27, 1986
Marital Status: Single
Languages Spoken: English, Filipino
REFERENCES
JING CAPIL
Brgy. Captain
Manibaug Libutad, Porac Pampanga
EMMA A. VITUG