1. ISO 9001:2008 certified
The Fundamentals Training
Centre Certified by the
International Organisation for Standardisation
ISO 9001: 2008
Certified by BEE Verification CC
BBBEE Status Level 3
Fully accredited by the ETDP SETA
(Accreditation number ETDP10163)
CELEBRATE LEARNING!
www.onlineftc.com

2. ISO 9001:2008 certified
COMPANY
ACCREDITATION
ETDP SETA
ISO 9001:2008
BBBEE CERTIFICATE
This is the official state structure who quality
assures training programmes provided in the
education, training and development sector
e.g. Training-of-Trainers.
The ISO 9000 standard represents an international consensus
on good quality management practices. It consists of
standards and guidelines relating to quality management
systems and related supporting standards. FTC is certified as
having met these standards.
Certified by the
International Organisation for Standardisation
ISO 9001:2008
Fully accredited by the ETDP SETA
(Accreditation number ETDP10163)
Certified by BEE Verification CC
BBBEE Status Level 3
BEE (Broad Based Black Employment Equity)
code certifies that we have met the standard
within the South African national framework
for black economic empowerment.

3. ISO 9001:2008 certified
THE FUNDAMENTALS TRAINING
CENTRE
BACKGROUND
WHAT DO WE DO
OUR MISSION
OUR VISION
FTC has been in existence for four years
delivering quality leadership and
management training programmes to
government, communities and
corporates.
We provide leadership and management programmes for
corporate, government and communities
We consistently provide quality needs-based
learning programmes that are geared towards
helping participants achieve their professional and
career goals.
An internationally acclaimed leadership and
management training provider
OWNERS
NOEL DANIELS
Holds a M.A in Education Administration and Management from the
University of Carlifornia, Berkeley. Noel serves on the Board of the Regional
Chamber of Commerce in his capacity as the Chairperson of the Athlone &
Cape Flats Chapter. He also is the Chairperson of African Development
Options, a not-for-profit organisation active in the areas of poverty
alleviation and employment creation.
HOWARD JOHNSON
Howard started One World Language School (OWLS) in 1998. He is a
qualified teacher and trained as an English Foreign Language teacher in
London. He was founding chairperson of English Language Travel
Association (ELTASA) and is the current chairperson of South Africa
Tourism Services Association (SATSA), Western Cape.

4. ISO 9001:2008 certified
FTC’s TRACK RECORD
Robben Island Museum
Western Cape Education Department
City Of Cape Town
C.A.R.E. International
South Africa Oil and Gas Alliance
Department of Public Works
Schlumberger
University of Cape Town
Chevron
Road Accident Fund
Our clients include:

5. ISO 9001:2008 certified
FTC’s UNIQUE SELLING
POINTS
The way we structure and deliver our courses
The programmes we are able to offer
Our accreditation status
Our people Our systems and facilities
Our networks
Our Customers

6. ISO 9001:2008 certified
THE WAY WE STUCTURE AND DELIVER OUR
COURSES
Our courses are tailored to client’s needs
Our course structure is flexible and designed to match clients needs in terms of
time and budget
FTC produces its own materials and on an as-needed basis can source reputable
materials on the open market
We are able to provide on-site training ( e.g. client’s premises) at no extra cost
within the Cape Metropole

7. ISO 9001:2008 certified
OUR CUSTOMERS
We have a sophisticated feedback systems that seriously responds to the needs
and satisfaction levels of our clients
Our leadership and management courses are attended by large multinationals
who find value in our service
We have a repeat business rate in excess of 80%

8. ISO 9001:2008 certified
OUR ACCREDITATION STATUS
We are fully accredited by the ETDP SETA
We are one of two private training providers in South Africa that has ISO
9001:2008 certification
We hold BBBEE level 3 status with 100% Black Ownership and a 110%
Procurement Recognition level

9. ISO 9001:2008 certified
OUR NETWORKS
We are members of a number of organisations including the Cape
Regional Chamber of Commerce, the South African Oil and Gas Alliance
the Education Coalition of South Africa and the South African Youth Travel
Confederation
Collectively, FTC’s owners, staff and associates are able to draw on a wide
range of influential role-players through their active involvement in
education, training and development for more than 30 years

10. ISO 9001:2008 certified
OUR SYSTEMS AND FACILITIES
We are the proud owners of our own offices
Our conducive training facilities are located in a quiet and central part of
Cape Town on the Klipfontein Corridor
Our Quality Management System meets international standards

11. ISO 9001:2008 certified
OUR PEOPLE
We employ a core team of exceptional individuals
We have access to more than 300 highly qualified and experienced trainers
specialising in a wide range of course content who meet our stringent performance
standards
We provide experiential learning opportunities for local and international university
students
The Managing Director, Noel Daniels, has over 30 years experience in education,
training and development in the private and public sectors

12. ISO 9001:2008 certified
THE PROGRAMMES WE ARE
ABLE TO OFFER
Leadership and Management
Business Communication
Business Administration
Human Resource Management
Customer Relationship Management
Peer Relationship Management
Financial Management
Anti-bias and Diversity
Train the Trainer
Personal Growth Development

13. ISO 9001:2008 certified
LEADERSHIP AND MANAGEMENT
This programme addresses the day to day challenges that managers face in
implementing the latest ideas and theories in the workplace
Courses offered include: Becoming an Effective Manager,
Applied Project Management, Leadership and Management in
the African Context, Problem Solving and Decision Making,
Mentor and Manage Mentoring programmes

14. ISO 9001:2008 certified
BUSINESS ADMINISTRATION
This programme is design to develop skills for the efficient and effective
administrative and financial running of a department in a large or small
organisation
Courses offered include: Business Administration,
Business Contract Management, Office Administration and
Management, and Secretarial and Administrative Skills

15. ISO 9001:2008 certified
BUSINESS COMMUNICATION
This programme is especially designed for people who need to improve
the range of English language techniques used by those in leadership
and management positions
Courses offered include: International Business, Communication,
Developing Funding Proposals, Presentation Skills, Minute-taking,
Business Writing Skills and Report Writing

16. ISO 9001:2008 certified
INTERNATIONAL BUSINESS COMMUNICATION
Professional Writing Skills
Speaking with Confidence
The International Business Communication course has been specifically
design for international delegates comprising:

17. ISO 9001:2008 certified
CUSTOMER RELATIONSHIP
MANAGEMENT
The focus of this programme is on improving relationship between
companies and their clients and to improve the standards of the service that
the company provides
Courses offered include: Customer Service, Skills and
Techniques for Successful Selling, Customer Relationship
Management and Marketing on a Limited Budget

18. ISO 9001:2008 certified
HUMAN RESOURCE MANAGEMENT
This programme focuses on how companies and organisation can ensure
that they source and retain the human capital it needs while deriving
optimal performance from this critical resource
Courses offered include: Strategic Human Resource
Management, Induction and Recruitment and Selection

19. ISO 9001:2008 certified
PEER RELATIONSHIP MANAGEMENT
The premise of this programme is that building and maintaining
relationships are essential at all levels of society, from the individual and
family to nations and the world. Developing and enhancing relationships
with peers impact on personal and business success
Courses offered include: Conflict Management, Time and Stress
Management, Integrated Life Management, Negotiation Skills,
Team Building and Introduction to Emotional Intelligence

20. ISO 9001:2008 certified
ANTI-BIAS AND DIVERSITY FOR DELEGATES STUDYING,
WORKING AND LIVING IN MULTI-CULTURAL CONTEXTS
This course, which forms part of our Anti-bias and Diversity programme,
is specifically designed to assist students to develop critical thinking
about diversity, identity and culture
Topics include: Understanding the issues of culture; Exploring
culture and cross-cultural communication barriers and solutions,
and; Strategies to create an harmonious working environment

21. ISO 9001:2008 certified
ANTI-BIAS AND DIVERSITY FOR EXPATRIATES WORKING AND
LIVING IN MULTI-CULTURAL CONTEXTS
This training course is designed specifically to assist expatriates to develop
critical thinking about diversity, identity and culture in the workplace
Topics include: Understanding issues of culture, diversity and
identity; African culture and its impact on multi-cultural working
environments, and; Cross-cultural communication

22. ISO 9001:2008 certified
FINANCIAL MANAGEMENT
This programme is designed to assist participants who need to be able to
understand financial systems and processes whether they have a
financial background or not
Courses offered include: Financial Management for All; Risk
and Fraud Management; Forensic Auditing; Banking and
Banking Systems; Basic Bookkeeping, and; Financial Auditing

23. ISO 9001:2008 certified
TRAIN THE TRAINER
This programme is designed to train participants (aspirant and current
trainers) to develop the necessary knowledge, skills, attitudes and values
so that they can facilitate skills transfer effectively through a well-
structured and varied programme of learning
Courses offered include: Presentation Skills; Facilitator Skills;
Plan learning programmes, and; Methodologies for Education and
Training Events

24. ISO 9001:2008 certified
PERSONAL GROWTH DEVELOPMENT
This programme focuses on self-development processes for individuals to
function optimally on a on a personal and professional level, in all facets of
life
Courses offered include: Problem Solving and Decision Making;
Personal Marketing; Creative Writing; Goal Setting; Applied Critical
Thinking, and; The Theory of Self-Imposed Limitations

25. ISO 9001:2008 certified
FTC FACILITATORS
All trainers undergo regular monitoring and evaluation
We have access to more than 300 highly qualified trainers
Our trainers are specialists in a wide range of fields and are drawn from all sectors:
business, academic, government and developmental organisations, for example
All trainers meet our stringent performance standards
It is required that our trainers have a thorough understanding of adult
learning and that they can apply appropriate methodologies

26. ISO 9001:2008 certified
THE FUNDAMENTALS TRAINING
CENTRE
FTC FACILITIES

27. ISO 9001:2008 certified
FTC CAN PROVIDE THE
FOLLOWING
Accommodation
Airport transfers
Shuttle service to training venue
Sight seeing tours
Company site visits, relevant to
occupational interests
Catering
Flight arrangements
For the client’s account:

28. ISO 9001:2008 certified
FTC WEBSITE
Visit www.onlineftc.com for more information
HOME PAGE
INTERNATIONAL
PROGRAMMES
SITE

29. ISO 9001:2008 certified
The Fundamentals Training Centre
CELEBRATE LEARNING!
www.onlineftc.com
ADDRESS: 17 Garlandale Crescent
Garlandale, Cape Town, 7764
PO Box 20, Rondebosch, 7701
Tel: ++27 (0)21 696 5003
Fax: ++27 (0)21 696 5002
EMAIL: info@onlineftc.com
WEBSITE: www.onlineftc.com
“Education makes people easy to lead, but difficult to drive;
easy to govern, but impossible to enslave.”
Lord Brougham,
House of Commons, Jan 29, 1828