1. WILLIAM C. (CHUCK) ROSS
Senior Sales & Project Manager
mobile | 678.314.8085 email | cro1010@hotmail.com
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CAREER Skilled senior manager with broad skills in training, sales management and project management. Strong team player,
SUMMARY consistently exhibiting solid leadership to meet business objectives and complete projects on time and under budget.
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DISTINCTIVE QUALIFICATIONS
Sales Management & Training
• Consistent record of exceeding sales goals, resulting in performance-based promotions in every employment setting.
• Continued success training large sales forces, based on excellent knowledge of sales training techniques and workflow processes.
• Adept relationship manager, skilled at developing rapport and leveraging resulting relationships to close sales and drive profits.
Project Management
• Consistent record of managing large-scale projects on time, on budget and in accordance with client specifications.
• Skilled at evaluating existing and designing new workflow processes to increase productivity, reduce costs and improve the bottom line.
• Wealth of experience identifying new vendors, negotiating amenable rates and soliciting bids across industries.
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CAREER HISTORY
ROSS, LLC • Atlanta, GA 2008-Present
Consulting Firm
FOUNDER
Launch and grow business consulting business focusing on innovation around multiple revenue streams with a wide range of companies.
Regularly invited to speak about team building, professional motivation and diversifying product and service offerings in corporate
environments. Transitioned one line of business in the firm to coaching and camp counseling and management, applying my business acumen
to both at-risk and affluent youth in sports and adventure environments.
Sales Management & Training
• Grew youth summer camp business from 15 campers a week for 3 weeks to 50 campers a week for 8 weeks each summer.
• Invited to speak on team building, motivation and diversification of revenue streams at YMCAAtlanta & Greensboro.
• YMCA Camp Fire Conference key note speaker on running successful summer day camp business and social, 2006-2009
• Regularly facilitate team-building exercises on-site for companies, including AT&T, IBM, BBVA Ban, Coke and Kennesaw State University.
• Continued success training groups in best practices around profitably running summer day camp businesses.
YMCA OF METRO ATLANTA - EAST COBB • Marietta, GA 2007-2008
Community-based NonProfit Organization
SOCCER DIRECTOR
Professionally led both the Select and Recreational soccer programs for the East Cobb location of large international organization, focusing on
player development, coaching development, program development and club development, while cultivating a love of the game in all involved.
Sales Management
• Acted as the face of the organization in all soccer-related matters, and promoted public consumption of the program.
WISE COMMERCIAL CONTRACTING • Alpharetta, GA 2006-2007
Commercial Contracting Company
PROJECT MANAGER
Responsible for a staff of more than 50 employees working in hotel renovations and property maintenance, while managing major renovations
in all classifications of hotel across the United States.
Sales & Project Management
• Successfully identified and closed potential clients and sales opportunities using tested marketing strategies in conforming market.
• Project coordination, management and budgeting to ensure delivery on time, on budget and to client specifications.

2. W.C. ROSS PAGE 2
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PINE STATE MORTGAGE CORP. • Atlanta, GA 2006-2007
Top Residential Home Loan Firm
DIVISION TRAINING MANAGER
Provided day-to-day supervision for a sales team of 50+ associates and more than 20 supervisors in the Specialty Product Division, utilizing
logic-based problem solving skills to help loan officers overcome customer objections and isolate and remedy problems during the loan
process. Effectively identified and prioritized sales and product trainings, while designing continuing education offerings for all sales
associates. As a well-respected mentor at this top first-time home buyer leader, consistently and successfully coached seasoned sales
professionals on enhanced sales techniques and strategies to maximize results.
Sales Management & Training
• Increased cold calling to appointment conversion rate by nearly 20 percent in first year as Division Training Manager.
• Grew real estate and loan closings from 1.5M to 3.5M per month during first year as Division Training Manager.
• Strengthened customer service skills of divisional staff, resulting in 21 percent increase in customer satisfaction scores.
• Developed & successfully implemented sales force training across divisions, as well as corporate training for sales origination software.
• Accountable for all product, sales and software training manuals.
Project Management
• Created and profitably executed business plan for new Atlanta-based division of nationwide company.
• Designed processes to enhance work flow from sales to production, resulting in quick promotion.
HOMEOWNER’S LOAN COMPANY • Atlanta, GA 2004-2006
Mortgage Subsidiary of 7th Largest World Bank
PROCESSING MANAGER
Directly oversaw staff of 50+, and actively supplied training for 250+ employee region across four call centers serving customers nationwide,
including new hire, product, sales, systems, compliance, HR and operational topics. Assisted AVP of Training to create and implement new
training modules, owned Continuing Education program, and coached new and seasoned associates in effective sales techniques and
strategies, as well as problem resolution in a high-demand atmosphere.
AMERICA’S FIRST HOME MORTGAGE COMPANY • Atlanta, GA 2003-2004
Atlanta-based Mortgage Broker
BRANCH MANAGER / ORIGINATOR
Successfully owned multiple new business generation projects, from new construction to direct marketing, for this mortgage broker offering
FHA and conventional loans. Quickly promoted to Branch Manager due to high personal production performance and proven ability to coach
other associates to successfully navigate the often high stress loan application and approval process.
Sales Management & Training
• Promoted to turn-around failing branch, increasing sales by $6M per month in only four months.
THE WOW FACTORY • Atlanta, GA 2001-2002
Full Service Marketing Agency
CLIENT SERVICES MANAGER
Favorably managed key customer accounts for Fortune 100 firms through effective project coordination, management and budgetary
accountability in a full-service agency environment. Consistently ensured project delivery on time, on budget and in a quality manner
consistent with client expectations.
Sales & Project Management
• Created new revenue streams in an unfamiliar industry, resulting in $200K new income for the company.
• Drafted and delivered professional presentations and pitches, including development of creative communication approaches.
• Key member of product launch team, acting as project coordinator for launches including lighting and stage build outs.
• Identified outside vendors, negotiated rates and solicited bids for various client projects.
A BETTER IMAGE • Atlanta, GA 1999-2001
Grand Format Printing Company
CREATIVE SALES EXECUTIVE
Successfully generated and maintained new print business through thorough product knowledge and in-house marketing concepts for grand
format printing services including billboards, truck wraps, panels, photo reproduction and imaging. Managed key retail and wholesale customer
accounts to ensure projects were accurate and delivered on time and budget.

3. W.C. ROSS PAGE 3
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A BETTER IMAGE (CONT.)
Sales Success
• Earned progressive promotion from Inside Sales to Outside Sales Executive based on surpassing sales objectives and outstanding work.
• Recognized for initiation of four new key accounts using strong relationship building acumen.
YMCA OF METRO ATLANTA - ALPHARETTA • Atlanta, GA 1985-1999
Community-based NonProfit Organization
ADVENTURE PROGRAM COORDINATOR
Proven record of consistent promotion from Senior Camp Counselor during school to advanced, full-time leadership roles, including Ropes
Course Facilitator, Adventure Program Facilitator and, ultimately, Adventure Program Coordinator for at-risk youth and corporate clients.
Sales Success
• Developed & managed Jungle to Jungle program for at-risk youth, resulting in a greater understanding of human interaction & kids
finding their strength.
• Designed and implemented adventure-based and rope best practices for citywide locations.
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EDUCATION ART INSTITUTE OF ATLANTA - Atlanta, GA
ASSOCIATE OF ARTS IN COMPUTER SCIENCE
TRAINING AEE Experiential Education Seminar
Adventure Experience Certification