Coleen Talley has over 20 years of experience in sales and customer service management in the waste management industry. She has a proven track record of exceeding revenue goals and leading turnarounds. Currently she is the Customer Care Manager for an area with over $317 million in annual revenues, where she has improved customer retention rates by 20% and 6%. Her career highlights include successfully leading sales teams, developing strategic growth plans, and managing over $50 million in annual revenue.

1. Coleen M. Talley
608 Heintz Drive
Shorewood, Illinois 60404
815-483-7024 ctalley34@sbcglobal.net
Career Objectives
Manager, Director or Vice President, Sales and Customer Service
Summary of Qualifications
Fast-track, highly motivated sales manager with outstanding record of accomplishment
Strategic leader – excellent sales, marketing, customer experience and management skills
Proven skill in performance turnarounds and team building
WASTE MANAGEMENT
Customer Care Manager, Lombard, IL 2013 – Present
Promoted to Customer Care Manager, IL-Missouri Valley Area based on outstanding performance.
Appointed by Area Sales Director to lead turnaround effort in Area.
 Direct an integrated team encompassing Sales & Customer Service in one of the largest
US Regions – Annual revenues exceeding $317 million
 Developed and executed successful commercial growth Strategic Plan in Area
 Continuous YOY improvement in customer retention rate-20% improvement in 2014/6%
improvement in 2015
 Proactively manage efforts to grow new business, increase existing revenue and provide
top level customer service to current accounts
Construction Services Sales Manager, Lombard, IL 2010 – 2013
Led sales team and specialized customer service group focused in construction services during transition
and Company realignment-analyzed opportunity, realigned staff, led culture shift to collaborate
environment and created effective sales organization
 Successfully exceeded annual revenue goals in one of the largest territories for the
Company
 Responsible for aiding in multiple sales generating revenue over $21M
 Success in consistently exceeding over 100% of aggressive revenue goals
 Worked with team to establish individual developmental plans focused on selling to and
servicing large construction companies over a multi-state territory
 Developed compelling value propositions to leverage bundling of construction service
offering and introduce new WM services to the market place

2. Sales Manager – Account Retention 2006 – 2010
Successfully led team of sales reps focused on new business expansion and customer relationship
improvement.
 Responsible for managing over $50M in annual revenue
 Met and Exceeded 2006-2010 budget attainment
 Responsible for selling and retaining top regional accounts in highly competitive market
 Assisted in developing and training sales representatives through ride days and coaching
sessions
Sales Representative 1994 – 2003
Responsible for management and growth of top area customers.
 Consistently met and exceeded monthly and quarterly sales quota
 Supported key major accounts including: City of Chicago, United Center, University of
Chicago and multiple local school districts
 Effectively managed large industrial territory while promoting positive sales and price
management growth
Accomplishments
Multi-year Circle of Excellence Nominee
Participation in several Corporate Sales Councils fostering new Company wide initiatives
Hand Selected to participate in many cross functional leadership and developmental opportunities
Established record of achievement and advancement through series of progressively responsible positions
Education
Western Illinois University, Macomb, IL.
University of St. Francis, Joliet, IL
References Available upon Request