OY AMIN Industry: IT Outsourcing & Management Consulting Tenure: 15 years Roles Served: Talent Acquisition Consultant, HR Consultant, Supplier Relationship Manager (Vendor Management) Recruiting Manager. Passionate About: Upholding moral integrity and ethics, clear communication, conducting staff training, innovation, data accuracy, personal accountability, driving SLA and KPI success, creating clear structure for teams, clearly setting expectations and timelines.

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JOY AMIN
joymarieamin@gmail.com | Raleigh, NC 27603 | Mobile: 301.366.9615
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HR ADVISOR
TALENT ACQUISITION STRATEGY w VENDOR MANAGEMENT w TRAINING w PERFORMANCE MANAGEMENT
15 years of experience serving as a trusted HR Advisor specifically for talent acquisition strategy, vendor
management, training, and performance management initiatives within the IT outsourcing / BPO /
management consulting arena for nationally and globally dispersed client groups. Relied upon to deliver out of the box
perspective and innovation while solving business challenges associated with corporate talent acquisition
processes and supplier relationship management (SRM) ultimately driving internal and external SLA
performance.
Flexible and versatile partner accustomed to serving evolving and transitional business requirements. Known for
reliability, integrity, and strong business ethics. Adept at developing and organizing logistics and detailed
processes that minimize ambiguity and provide structured approaches useful toward integration across diverse
business units. Approachable and discerning Staff Trainer perceptive in identifying opportunities to open the
mind and plant seeds of understanding progressively within the team.
ü Industry: IT Outsourcing | Management Consulting | BPO
ü Tenure: 15 years
ü Jobs/Roles Served: Talent Acquisition Consultant, HR Consultant, Supplier Relationship Manager (Vendor
Management) Recruiting Manager,
ü Passionate About: Upholding moral integrity and ethics, clear communication, conducting effective training,
bringing innovation to the table, data accuracy, personal accountability, driving SLA and KPI success, creating
clear structure for teams, setting clear expectations and timeline / milestone deliverables.
PRIMARY AREAS OF INTEREST
PROFESSIONAL EXPERIENCE
HCL America Cary, NC – 02/2015 to present
Supplier Relationship Manager, North America
• As the Supplier Relationship Manager for North America, partnered with global executives to lead
corporate supplier relationship management (SRM) strategy, implementation, and operations for talent
acquisition services.
• Re-drafted contract SLA parameters to eliminate ambiguity and transparently set clear expectations in
harmony with intended corporate objectives.
• Innovated best practices and internal policies to drive partnership between local/global stakeholders and
suppliers.
• Served as the SME on SRM functions in North America and provided daily guidance to internal stakeholders.
• Conducted national group training sessions
• Consolidated North America's vendor pool by reducing from >125 third party staffing suppliers to < 15
suppliers, and cleared approximately 80% of pre-existing outstanding invoice & contract issues.
• Directly managed performance deliverables, expectations, and timelines for all vendors and SRM activities
within North America geography.
• Resolved local and national escalations/discrepancies presented by vendor/delivery management teams
pertaining to contracts, workforce re-alignment, finance / invoicing, SLA compliance, applicant tracking system
(ATS / iTAP) functionality, and data integrity.
• Served as a liaison between Technical Development Team, Talent Acquisition Team, and Executive teams to
initiate ATS system change requests and implementation.
• Trained and managed staff member to support SRM initiatives in North America.
• Provided continuous guidance to individual stakeholders while also supporting overall corporate strategies within
globally dispersed and diversified environment
• Partnered with corporate business units and global executives to negotiate decisions and approvals
♦ Corporate Training ♦ Vendor Management / Supplier Relationship
♦ HR Administration / New Hire Onboarding (high volume) ♦ Employee Engagement & Retention
♦ ATS Maintenance & Process Configuration Support ♦ Performance Management / Compliance

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• Developed corporate talent acquisition policies and vendor enablement programs to support
internal/external SLA deliverables.
• Hosted monthly performance conferences to synergize communication between TAG, global execs, and vendors.
• Directed vendor data analytics initiatives and internal compliance auditing
HCL America (SYNERGY / KRG) Cary, NC – 08/2014 to 02/2015
Consultant (Recruitment Enabler) – Infrastructure line of business
• As an entrepreneur and third party consultant to HCL via KRG and Synergy, served as a Recruitment Enabler in
support of the infrastructure division to provide high volume recruitment services onsite at Cary, NC office for the
infrastructure line of business. This resulted in several key hires for HCL up to grade level E5.
SYNERGY Bethesda, MD - 09/2004 – 08/2014
Consultant, Talent Acquisition / Consultant, Human Resources
• As the founder of Synergy, conceptualized the overall vision, strategy, and business plans of the
consulting firm resulting in successful delivery of talent acquisition services for client organizations across North
America. Such experience has sharpened the natural inclination to be a visionary and has given exposure and
insight concerning a diverse array of client industries, business practices, and national/global trends.
• Provided talent acquisition consulting services while partnering with nationally dispersed clients and hiring
managers tasked with obtaining resources for corporate / NGO, and federal contract engagements
• Provided consultative advice concerning compensation structures and formalized job titles per geographic area
• Established performance standards for workforce consultants.
• Managed internal staff to drive client delivery SLA’s.
• Developed course materials for ATS (Taleo) software customization and standard operating procedures for
pipeline processing and tracking.
• Developed instructional documentation for internal staff to be used in recruitment operations training
• Customized software configuration within the ATS system (Taleo) to streamline and automate processes
for recruitment, HR, and CRM related areas.
• Audited and Maintained applicant tracking system (ATS – Taleo) system to ensure data integrity and
systematic process flow.
• Partnered with hiring managers to provide coaching as needed to ensure that hiring practices are kept in harmony
with employment law, organizational policy, and other regulatory compliance mandates.
• Selected, procured, implemented, configured, and managed applicant tracking system (ATS)– Taleo
• Developed and conducted new hire onboarding and facilitated HR transactions for new hires,
conversions, terminations, and promotions.
• Resolved employee relations matters and provided guidance to ensure that policies were implemented effectively
• Managed contract negotiation, invoicing, payroll, and HR administration as required
• Conducted employment verifications, background checks, and work authorization verification processes
• Selected and hired internal workforce consultants and provided ongoing guidance and coaching as required.
• Created formalized corporate recruitment processes for several customers and quickly built rapport with
hiring managers which enabled clear flow of communication and expedited recruitment turnaround time.
• Procured and implemented an applicant tracking system (ATS) Taleo thus enabling advanced quantitative
reporting metrics and real-time market and pipeline data pertaining to cost per hire, time to fill, quality of hire.
PAJ BUSINESS STAFFING, Silver Spring, MD – 09/1999 – 09/2004
Manager, Recruitment / HR Administrator
• As the Recruiting Manager for Paj Business Staffing (a National Staffing Firm), managed recruitment
operations, employee selection, pipeline development, RFQ submission, internal employee file maintenance, high
volume unemployment responses, and documentation compliance.
• Conducted individual staff training sessions and provided ongoing instruction and materials / tools
• Sourced, interviewed, selected, and hired internal corporate staff to support HR and recruitment initiatives
• Conducted new hire orientation training and onboarding and supported payroll and time-keeping activities
• Developed and maintained HR reports, internal documentation, and personnel files
• Innovated standardized data and compliance tracking process to support NGO and Federal hiring.
• Analyzed market rates and fee structures to decipher appropriate and competitive quotes for new projects.
• Negotiated fees and held responsibility for responding to government RFQ’s with official rate quotes
• Participated in ongoing training directly from the CEO resulting in the beginning of an exciting career
journey within talent acquisition and later transitioning to entrepreneurial innovations and evolving into the first
dedicated Supplier Relationship Manager in North America for HCL tasked with partnering with global executives in
leading corporate supplier relationship management (SRM) strategy, implementation, and operations.