1. Mobile - 07964394052
Jenna Cunningham
Profile I am a confident and skilled administrator with lots of experience within different
companies. I am a friendly, intelligent person with an eye for detail, who loves to
see a project through to the end. I receive continuous feedback that I am very
organised, reliable and able to remain calm under pressure.
Skills – proficient in the use of all Microsoft packages including excel, word, Visio,
CRM, Sharepoint, LYNC, ServiceNow and PowerPoint, typing speed of around 85
wpm, I am a strong communicator and I have customer service experience
along with a can-do attitude. I am able to remain calm and collected under
pressure.
Work
Experience
National Apprenticeship Service – Skills Funding Agency - June 2014 – Present
• Acting as the lead on the helpdesk for all enquiries and training needs of
my colleagues
• Producing reports and sending breakdowns of work volumes to the
higher management team and also my immediate team
• Producing training manuals and putting processes in place for the team
• Supporting my manager with training needs of staff and covering for
other teams in times of increased workload
• Arranging meetings
• Answering all emails/calls/CRM Requests or leads into the helpdesk within
an SLA of 24 hours.
• Acting as the lead for our Find an Apprenticeship project (the new
service where applicants can search for apprenticeships). I feed back to
our site developers what works and what doesn’t – so we can make
amendments to help the site run more smoothly.
• I act as first point of contact for any technical issues being raised
regarding the new service – if I then need to escalate I will do, whilst
keeping a record of any specific issues.
• Using my helpdesk knowledge to solves issues
• Proving analysis of data so we can find out where increased work flow
has come from
Jackson Rose Estate Agents – Administrator – January 2014 – June 2014
(wanted a full time role and Jackson Rose couldn’t offer that to me).
• Credit checking new applicants
• Answering incoming calls and making outgoing calls to applicants and
for chasing rental arrears
• Handling all new applicant applications from beginning to end
• Filing, scanning, post etc.
• Performing checks on in income
• Chasing for missing information and arranging repairs

2. Westwood Academy – Student Receptionist (temporary) – February 2013 –
December 2013
• Dealing with all visitors to the student reception
• Completing registers
• Going into classes to collect students for detentions
• Phoning parents for various reasons – informing them of
detentions/student sickness etc.
• Collating data and creating reports as requested
• Letter writing daily
NHS Pathology Laboratory – November 2010 to August 2012.
• Preparing samples for testing
• Data entry
• Working in line with NHS standards
Bupa Cash Plan – Dec 2008 to November 2010 - Marketing Administrator
• My main role is to provide administration support to the marketing and
sales team. I also act as PA for the marketing manager. Part of my job
involves proof reading documents before they are sent to be printed.
• Type letters
• Update and create spreadsheets for filing systems
• Frank post each day
• File, photocopy, email, fax, and send items via our courier service
• Draft letters for our mail-merges (special offers) and post the letters out
• Allocate codes for our offers
• Keep up to date with our competitors offers
• Order literature, keep an up to date stock-check and request quotes for
further literature from our suppliers
• Working with our field sales team
• Organising our exhibitions from beginning to end
Brook Street Recruitment Agency Coventry – November 2007 – November
2008.
agency staff member – (Working for various companies – Henley College
Coventry (Administration), Lee Beesley (Administration) and E-on (call centre)
Betfred Bookmakers – Assistant Manager –March 2007 – November 2007.
My main duties are the day to day running of the store, also banking filling in
figures sheets each day, key handling, supervising staff and handling large
cash amounts, and opening and closing store. I usually work twelve hour shifts
starting at 9am and finishing just after 9:30pm
Education 1998 – 2003 Cardinal Newman RC School Coventry GCSE
Drama – C
Science – C
Business Studies – C
English - C
Math’s – C
French – D
Graphic Technology – D

3. 2004 – 2005 – City College Coventry – Paralegal Course - Result : Pass