1. Michelle Wagner
910,2631 38 St N.E..
Calgary, Alberta
T1Y3Z8
4035862900
michellewagner1697@gmail.com
Professional summary:
Call Center Representative with expertise providing customer support in high call volume
environments. Exceptional computer aptitude and telephone etiquette. Seeking a part time/Full
time position where I can utilize my genuine interest in people and helping others in an
administrative or customer care center role.
Employment History:
Hudson Bay Company Market Mall /Switchboard Operator- 0ctober 2014 to January 5 2015
(Seasonal)
 Duties- Answering/Transferring/Paging calls to request Departments, Taking And passing
messages to appropriate managers.
 Data Entry- Example - Inputting HBC Rewards Checking inventory paperwork to see if
they matched and were accounted for.
 Effectively managed a high-volume of inbound and outbound customer calls.
 Addressed and resolved customer product complaints empathetically and professionally.
 Gathered and verified all required customer information for tracking purposes.
 Defused volatile customer situations calmly and courteously.
 Accurately documented, researched and resolved customer service issues.
 Referred unresolved customer grievances to designated departments for further
investigation.
 Acted professionally and patiently when addressing negative customer feedback.
Volunteer Experience
 Stars Ambulance Fund Raising Campaign
 Calgary Stampede; Watkins Booth
 Church Group - Youth Nights
 Dictation and copying out my Father's Sermons
Stapling and or folding Bulletins for Church Services