1. LAQUANDA JOHNSON
905 3rd
Ave east Apt-201 Palmetto, FL. 34221- (305)240-4567
Laquanda.Johnson@hotmail.com
Career Overview
Client Relations- Data Entry Motivated customer service representative with over ten years Clerical
experience in a fast-paced environment.
Professional Values Offered
 AnsweredPhones,scheduleappointments,receivedandrepliedtoemails,Updatesrecordsand
bookkeeping,and ConflictResolution
 Handledcash,recordedtransactions, andbalanced books.
 Create reportsanyrepairsand upkeepthatneededforeachvehicle.
 Earnedhighestmarksfor customersatisfaction,company-wide.
 Responsible forhandlingcustomeraccountinquiries,accuratelyprovidinginformationtoensure
resolutionof product/service complaintsandcustomersatisfactionalsoDataentry.
Educational Background
State College of Florida, General studies June 2015 to present
Coral Reef SeniorHigh, recoveredaHigh Diploma August1999 to June 2003
CommunityService
TurningPoints(One Stop) Frontoffice Assistant June 2015 to August2015
Manages dutiesof clerical personnelinthe Company.Evaluatesandorganizesofficeoperations
and proceduressuchasword processing,Excel,Outlook,bookkeeping,flow of correspondence,
filing,requestingof supplies,andotherclerical services.Analysesclerical andpersonnelrecords
to make certaincompleteness,accurateness,andtimelines.
Work Experience
HorizonsAcademy February2015 to Jun2015
Teacher Aide – ParentLiaison /Paraprofessional
Bradenton,FL.
 Operatesatwo-wayradioto dispatchinspectors
 Operatesmicrofilmingequipment,calculators,andotheroffice equipment,includingthe Office
computer.
 Gathersand summarizesmaterial fromfiles,crossreferencesdata,locatesinformation
requestedandpreparessimple analysisof data
 Assistinthe supervisionof studentsoncampusaswell asin the classroom.
 Conductone-on-oneandsmall groupinstructionunderthe supervisionof the ESEteacher.
 Act as a consistentmemberof the ESEinstructional teamwithdesignatedresponsibilitiesfor
staffing,IEPreviews,teamplanning.
 Assistmedicallycomplex students,asneeded,bylifting,transferring,and/orpositioningto
facilitate educational activitiesandgoodhealth.
 Performs related duties as required
Manatee Regional JuvenileDetentionCenter August2013 to February 2015
Juvenile DetentionOfficerII
Bradenton,FL.
 Operatesmicrofilmingequipment,calculators,andotheroffice equipment,includingthe Office
computer.

2.  Create reports anyrepairsand upkeepthatneededforeachvehicle.
 Operatesatwo-wayradioto dispatchinspectors,andNextel phone.
 Gathersand summarizesmaterial fromfiles,crossreferencesdata,locatesinformation
requestedandpreparessimple analysisof data
 Make sure all vehiclesare Clean,paintsare polished,andwell maintained.
 Demonstrate leadershipbybeingapositive role model forstaff,youthandthe community.
 Conductsroutine maintenancechecksonall facilityvehicles.
 Train employeesconcerning theirdutiesandfacilitypoliciesandprocedures.
 In the absence of the supervisorassumesactingsupervisorrole.
 Writesreportsand prepare requiredrecords.
 Updatesrecordsand bookkeeping.
 Provide safetyandsecurityforthe youthinDepartmentof Juvenile Justice care.
 Performsrelateddutiesasrequired
Interval International
Diamond Resorts Owner Service Adviser/Retention October2010 to August2013
Financial Service Adviser August2008 to October2010
Exchange Adviser February2008 to August2008
Miami,FL.
 Educate membersoncompanypoliciesanddeadlines
 Complywiththe state guidelinesaswell educate membersonstate requirementsforowning
and maintainingtimeshares
 Processpaymentinvoices
 Retainmembersfrompossible cancellationsbyeducatingmembersonclubbenefits
 Bookmembersvacationhomes,flights,hotels,orrental cars
 Maintainedandorganizedacustomerdatabase of over600 clientsnationwide
 Took dailyinboundcallsinforming membersonhow toutilize theirtimeshare points
 Opennewaccounts,Cancel reservation/Bookreservations
 Renewandupgrade memberships
 Recordedguestcommentsandcomplaints,referringcustomerstomanagersasnecessary.
Cheryl Lee-West Caregiver March 2006 to January 2008
(Available upon request)
Washington Mutual Bank/ATM Teller December 2004 to February 2006
(Available upon request)
Miami Dade Parks and Recreation Park Service Aide May 2000 to December 2004
(Available upon request)
Knowledge, Skills, and Abilities
 Abilityto communicate both orally and in writing
 Abilityto add, subtract, multiply and divide rational numbers
 Abilityto prepare and maintain reports and records
 Abilityto effectivelywork with youth, co-workers, supervisors and the public
 Knowledge of the Department and facilitypolicies and procedures
 Abilityto understand and follow verbal and written instructions in a timelymanner
 Abilityto multitask
 Abilityto provide and accept constructive feedback