 10 years’ experience with, over 7 years performed at Management levels and above in Food sector, Retail, Telecommunications, IT, Insurance industries. Currently working with Old Navy (Gap Inc.), as Sr. Business and Operations Manager. Food sector experience in a franchise environment as an Operations manager with Jugo Juice and Little Ceaser. Operational leadership and support to both corporate and franchise locations. Exceptional organizational skills and ability to multi-task. Analytical thinking/persuasive communication skills with a positive attitude.

1. Sahil Vats
Address: 1785, Bloor St, Mississauga, L4X1S8 ON
Contact #: (416)-300-8407
Email-Id: sahilvats@gmail.com
Profile
 10 years’ experience with, over 7 years performed at Management levels and above in Food sector, Retail,
Telecommunications, IT, Insurance industries. Currently working with Old Navy (Gap Inc.), as Sr. Business and
Operations Manager. Food sector experience in a franchise environment as an Operations manager with
Jugo Juice.
 Provide operational leadership and support to both corporate and franchise locations.
 Exceptional organizational skills and abilityto multi-task. Analytical thinking/persuasive communication skills with
a positive attitude.
 Willingnessto work in a team supported environment. Withan experienceof successfullycoordinatingthe activities
of various departments concerned with the production, pricing, sales, and distribution of products & services.
 Having proven people management skills, with the ability to manage performance and motivate staff on an
individual and team level.
 Experience in managing customer services in a multi services environment with strong administrative and
organizational skills.
 Human Resources experience includes Recruitment, screening, implementation of Training programs, coaching
and motivation of staff.
 Very Proficient in Microsoft Office Suite (Microsoft word, Excel and PowerPoint), Outlook
Areas of Expertise
Operational Leadership • People Management • Sales Development • Franchise management • Call Handling •
Resolving Disputes • Target Management • Guest service
Old Navy (Gap Inc.), Toronto August 2015- Present
Sr. Business and Operations Manager
 Overseeing the recruitment of new sales and retail staff. Responsible for training and induction programs for new
staff members.
 Evaluating current operational methods and providing continuous suggestions for success and growth.
 Day to dayrunningand operatingof stores. Ensuringa consistently high standard of presentation in all departments.
 Working closely with visual merchandisers. Maintaining accurate records of all pricing, sales, and activity reports.
 Controlling shrinkage, wages, write-off, cash control and store expenditure.
 Managing a team of approximately 100+ employees in a busy work environment.
 Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing
performance data and other information.
 Ensuringthat capacity and capabilityare continuallyplanned. Encouraging, identifying and developing best practice
strategy.
 Ensuring compliance to all Environmental Health & Safety goals & objectives.
 Working closely with the Financial Manager, Facilities Manager.
 Proven ability to absorb the brand client experience quickly and set new level of benchmarks for service level.
 Understand all legal, regulatory, information security and compliance requirements.
 Achieving targets in a dynamic and complex business environment.
 Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people.
 A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints.
Jugo Juice/ Little Ceasers Pizza (Sick Kids Hospital) November 2011 – August 2015
Operations Manager
 Responsible for complete operations of the business. Involved in placing and looking after the daily, weekly and
monthly inventory.
 Provide leadership by example and hands on approach
 Overseeing and Training over 45+ employees

2.  Responsible for hiring and training suitable candidates for the store. Also, look after the payroll.
 Responsible for continuous motivation of employees.
 Stores had one of the best employee retention rate in the franchise. Involved in maintainingcash register and closing
at EOD.
 Efficiently control the labor hours so as to manage cost of labor.
 Involved in placing orders weekly post counting the inventory.
 Efficiently look after the catering orders in the hospital.
 Great ability to estimate food needs, place orders with distributers.
 Provide efficient, courteous, quality service and properly portioned foods according to the menu, with a high
standard of customer service details.
 Analyze customer complaintsand feedback for constant improvements. Also, handle the escalations from customers.
Enterprise Rent-A-Car October 2008 – October 2011
Claims Adjustor Floor Lead
 Worked with Enterprise-Rent-A-Car, one of the world's largest privately held companies, with revenues in excess of
14 billion and the largest car rental agency in Canada with the Damages Recovery Unit
 Worked to resolve and recover property damage claims by navigating the renter through the subrogation process,
negotiate with our insurance partners and come to mutually amicable settlements with all parties involved.
 Examined claims through the use of fault determination rules to determine the opportunity for subrogation of our
losses.
 Acted as a floor support and Supervisor.
 Inventory keeper for the biggest branch. With Daily and Weekly count on incoming and outgoing vehicles.
 Reviewed renters eligibility to rent vehicles by determining risk and makes recommendations to the regional risk
managers to control risk
 Successfully managed a file load of approximately 160 property damage claims in no fault provinces.
 Actively involved in the training and development of new team members through mentoring, reviewing claims and
negotiating skills.
 Managed inventory for over 500 cars on daily basis for different classes.
 Successfully responsible for writing agreements for car rentals for over 1 year. Also worked as a Business Corporate
Branch manager.
 Efficiently looked after inventory of over 500 cars. Dealt with over 100 customers every day and finished top 3 in
sales among 400 employees for over 6 Months.
 Won the Best of Best program.
Lufthansa Airlines August 2005 – October 2008
Sr. Operations Supervisor
 Efficiently worked as an IT Coordinator looking after 300 plus computers and employees.
 Handled CSR quality control and call center.
 Co-ordinated with Operations Administrators around the world under the same organization.
 Randomly monitoring calls to make sure standards are high.
 Keeping a close eye on staff absenteeism, turnover and overtime
 Responsible for Software and Hardware maintenance and basic troubleshooting.
 Attending weekly management meetings to review progress and any problems.
 Helped team leaders with tracking and analysis of Key Performance Indicators.
 Involved in maintaining reports for payroll and human resources department.
 Experienced in IP based systems, worked on Windows 8 and XP operating systems.
 Involved in scheduling for over 300 agents.
 Provided business administration expertise and guidance to various departments and staff.
 Helped managing daily business functions and duties.
 Co-ordinated time sensitive materials and projects as needed.
 Functioned as the “go-to” resource person for various departments and teams.
ICT Group / Rogers Wireless September 2003 – August 2005
Call Centre Representative/ Team Leader/ Floor Trainer
 Efficiently worked in a blended call center.

3.  Scored above 90% in the overall calls quality feedback. Consistently scored high percentages in performance and
punctuality.
 Worked as an Instructor and the trouble shooter when there was a high volume of calls
 Worked as a coach for Roger’s Wireless inbound program.
 Trained new hires on floor
Education
Bachelor’s Degree, Business Administration (2002 – 2005)
JIMS, Guru Gobind Singh University
Diploma in Computer Application (2000 – 2002)
MBIT