1. ANGIE GUMBS
801 Rally Drive # 303, Kissimmee FL 34758 | 407-201-6332(home) 340-98-5061
(cell) | gumbsangie@gmail.com
SUMMARY
I am a highly motivated team player and self-motivator who is seeking a job where there is room for
advancement and an opportunity to utilize my skills and talents to contribute to the success of an
establishment. I have over 15 years’ experience in the Human Resources, Management, Customer Service,
Accountant and Payroll and will be a great asset to your establishment.
COMPUTER SKILLS
Languages
English and Full Knowledge
Software
General Skills, Office for Windows, Atlas, Blue Cube, Fosse, Opera, SFA Web, Marsha,
Oscar, Learning Administrator
EXPERIENCE
04/2011-Present Dual Administrative Assistant, Fairfield Inn and Suites and Springhill Suites Orlando at
SeaWorld, Orlando Florida
This job function includes administering and closing payroll on a weekly basis.
Assisting the Accounting Clerk and Event Specialist in any task that is assigned to me.
Processing invoices for payments through the Marriott Account payable system.
Creating and distributing the Productivity Tool to all leaders to ensure proper use of
weekly budgeted hours. Critiquing any discrepancies as it pertains to labor. Assisting
the GM, AGM, and Department Managers in the hiring and recruiting of new hires.
Communicating any HR updates and updating HR boards to ensure associate
awareness. Assist with employee engagement and Spirit to Serve initiatives. Assist
with the planning and execution of associate events. Serve as a Lobby Ambassador to
gather information on hotel quality and guest satisfaction. Sometimes cover front desk
shift when short staff to ensure the execution of everyday hotel operations. Conduct
room inspections to serve as a second eye to ensure room satisfaction.
09/2009-04/2011 Reservations Coordinator, Marriott Frenchman’s Reef and Morning Star Resort St.
Thomas Virgin Islands
This job function includes assisting the reservation office staff with all daily duties to
include filing, answering phones, and booking reservations. Assisting the Group
Coordinator with entering groups into the reservations system and Passkey system,
assist the front desk with any booking issues and guest request, and work with
accounting department in resolving any billing and deposit issues.

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11/2007-04/2011 Part-time Night Audit Clerk, Best Western Emerald Beach Resort, St. Thomas Virgin
Islands
This job function includes balancing of the reservation system, credit card processing,
verifying receipts, and room billing, booking reservations if needed and checking in
guest for their rooms. Answering phones and directing calls to the appropriate
department or guest. Assist Controller and Manager with reconciling any billing issue or
guest issues.
08/2006-08/2009 CEO-CFO Executive Assistant, Choice Communications LLC, St. Thomas Virgin Islands
Made sure that everyday operation is run smoothly, ensure that all billing is up to date
and all customer credit cards are charged correctly. Collect any outstanding debts from
major businesses and schedule pick up dates for next billing cycle. Evaluate staff on daily
performances and ensure work is being done accurately. Assist CFO and CEO with daily
duties when needed. Investigate and research any billing system errors and solve
problem, work closely with accounts payable and receivable to verify invoices and
payments are done correctly. Assist the Payroll Clerk with payroll and commission
processing. Recruit new employees and perform evaluations for all employees. Record
any employee issues or a complaint that arises and coach and counsel employees with
problems that may arise due to work performance if needed. Follow up and try to
problem solve any customer concerns that may escalades to the CEO or CFO of the
company.
08/1999-07/2006 Station Manager, VI Ground Handler INC, St. Thomas U.S. Virgin Islands
Manage a staff of 30 plus contracted employees for various airlines such as United
Airlines, US Airways, Delta Airlines, First Choice, Caribbean Sun and Caribbean Star,
created schedules and process payroll. Made sure that the everyday operations are run
smoothly, solve any passenger issues that can be solved locally, made sure that the
station is balanced daily. Deposit moneys to business account at the bank when needed.
Prepare station for quarterly audits, recruit new employees and perform yearly
evaluation for all employees. Prepare and conduct orientation for new hires. Train new
hires on Customer Services Skills.
EDUCATION
9/1992-06/1996 General Learning Diploma, Charlotte Amalie High School
1/2013-Present Business Management and Criminal Justice, Everest University
REFERENCES
Available Upon Request