1. 1 of 2
Nicole Sanchez
8961 N Magnolia Ave #28, Santee, CA 92071 (619)504-2455 Moonowlz131714@Gmail.com
Summary:
Blends 24 years of business administration with hands-on experience in claims, mortgage, medical insurance
and call center operations to offer employers a track record of delivering on tasks accurately, efficiently and
quickly. Known for providing excellent quality customer service and communications in a variety of business
settings. Offering a diverse knowledge in transferable skills, problem resolution, initiative and ability to handle
multiple tasks, difficult clients and projects in a fast paced environment.
Experience:
MagellanHealth - MissionValley,CA 10/2013 - Current
Human Affairs International / Blue Shield CA
Customer Service Associate I
 Customer Service Special
Projects Lead
 Back up for CAT team and
personnel training, coaching
 Activelylisten and identify
caller issueswith problem
resolution
 Provide accurate information
on member benefits,
eligibility, claims status and
referrals
 Abilityto handle 60+
incoming calls, talktype
simultaneouslywhile meeting
monthlymetrics
 Create Authorizations based
on the facilityor EAPlevel of
care requested
(Gapin employment- UnemployedDue to Prior Company Closure) 07/2012 – 10/2013
Maintained EBAY Online Store: username – MOONLYTEN
 Owned, operated, and managed onlinestore with a customer quality feedback scoreof 100% , including
maintain inventory,market research,advertising,sales,shipping(includinginternational),customer
service,accounting,and web design
Cal westernReconveyance – El Cajon, CA 03/2007 - 07/2012
Trustee Sales Mortgage Foreclosure Lead
 Responsiblefor opening, processingand transferring foreclosureloans in multiplestates,including HUD,
VA, FNMA and Freddie Mac for Financial Institutions, maintainingclientand vendor relationship with
Chase, Wells Fargo,and high profilelenders set for Auction Sales date
 Create, manage, review Trustees Deeds, mortgage default loan documents and assignments,error free,
for timely recordings in foreclosure,reversemortgages, post foreclosure,and loss mitigation
 Implemented and recognized for numerous process improvement, improved productivity as well
 Processed Loan Pay Offs, Bankruptcy Holds,and Short sales in real estateby analyzingtitlereports
 Selected by the Company President to independently manage all IRS and HUD timely filingand mailings

2. 2 of 2
UnitedRentals- Long Beach CA 03/2004 - 06/2006
Service Repair Shop – Parts / Office Assistant / Accounting
 Purchaseparts from manufactures and suppliers and acquiringparts fromother branches as needed to
maintain inventory includingcreateand manage invoices,claims, work orders for parts, manage mechanic
time and labor,and provide vendor services includingfilemanagement
 Personally selected by the CEO to independently conduct safety, new hire and personnel training both on
and off site
 Responsiblefor driver logs,mileage logs,DOT, serviceand parts,accounts receivableand payables
Lancaster Honda Subaru Mazda – Lancaster, CA 04/2002 - 05/2003
Title Transfer Office Supervisor
 Manage all new and used car sales registration and transfers,DMV titlework, and complete purchaser /
seller documents
 Obtain lien clearance,loan payoffs and outof state documents to clear titlefor retail,wholesale,and
trade-in vehicles
 Maintain accurateData Entry, Bookkeeping, and Accounting for the DMV dept whileefficiently resolve
title issues,customer issueresolution
Insurance Auto Auctions– North Hollywood,CA 05/1997 - 05/2001
DMV Office – Title Clerk Supervisor
 Supervisor of a team of 6 title clerks, manage employee training,set company productivity goals as well
as provideoffsite seminars
 Process and transfer DMV titles including outof state titles,salvagecertificates,and maintain diligent
effort desk
Military Experience
US NAVY,ShipServiceman E-3, USSHolland AS - 32, Honorable Discharge 07/1992 – 03/1996
 Manage and operate shipboard retail and ship’sstoreoperations,vendingmachine fulfillment,barber
shops,laundry and tailor shops
 Independently manage the Captain and Officer / Admiral Barber Shop, Captain’s Galley,and Quarters
including providingsecurity for Captains family on international outings.
Awards & Accomplishments
 US Naval Customer Service Award - Issued by the NAVAL COMMANDING OFFICER OF ADAK, ALASKA.
 US Navy - Served on the Marines Military Task force for Homeland Security - National Defense Service
medal received.
 California Conservation Corps – Crew Leader - Served as a certified Forest Firefighter, Natural Disaster
Respondent, and Trail Construction 1991 - 1992
Education:
2002 AV Medical College Lancaster, CA Medical Front Office - Completed
1992 US NAVY Meridian MS Business Management - Completed
1991-1992 Oxnard Jr. College Oxnard, CA Environmental Conservation – 1 Year