Kurt Thomas Midtsem is an experienced sales account manager with over 10 years of experience in sales and customer service roles. He has a proven track record of exceeding sales goals and growing customer accounts. Currently he is a senior pro sales account manager at Lowe's Home Improvement where he manages a portfolio generating $2.4 million in revenue and has grown the customer base from 20 to 68 new accounts in one year.

1. Kurt Thomas Midtsem
3155 Valley Woods Dr, Cherry Valley IL 61016
Cell: 8152620609 -kmidtsem@yahoo.com
Professional Summary
Experienced Sales Account Manager with ability to develop and nurture long-term relationships. Technical,creative and
organized self-starter with superior follow-through and salesexperience in building rapport and fostering mutually
beneficial relationships. Rapid learner who brings excitementand enthusiasm to my work and my team.
Core Qualifications
B2B sales and service Excellent communication skills
Managing multiple priorities Excellent negotiating tactics
Conflict resolution Strong lead development skills
Critical thinking Relationship selling
Strategicaccount development Team leadership
Experience
Senior Pro Sales Account Manager
March 2014toCurrent
Lowe's Home Improvement - Rockford,IL
Developed department'sperformance plan which motivated staffand resulted in a 26% increase in saleswithin
eight months
Surpassed revenue goalsin five consecutive quartersand exceeded forecast salesby 24%
Managed a portfolio of 100+ accounts, which generated 2.4 million dollarsin revenue in eight months.
Scheduled an average of eight appointments per week.
Grew customer base from 20 new accounts to 68 new accounts in one year.
Managed team of four professionals.
Served as mentor to junior team members.
Led salescalls with team members to establish salesand customer retention goals.
Monitored market conditions, product innovations and competitor activity,and adjusted accountsalesapproach to
address latest market developments.
Inside Sales Representative
February 2014 to August 2014
Weed Man Lawn Care - Machesney Park, IL
Completed on average 40 dailyoutbound callsgenerating 10-12 sales
Ranked in top five sales representatives outof80 representatives in the companynationallywithin the firstmonth
of sales.
Addressed customer questions and concerns regarding products, pricesand availability.
Commercial Sales Support Associate
January 2012 to March 2014
Lowe's Home Improvement - Rockford,IL
Managed sales transactions with a revenue stream of1 million dollarsannually.
Resolved an average of 10-20 customer complaints per month regarding sales and service.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Shared product knowledge with customers while making personal recommendations.
Cash Office Administrator
May 2011 to January 2012
Lowe's Home Improvement - Rockford,IL
Opened and closed the store, which included counting cash drawersand making bankdeposits.
Customer Service Associate
May 2008 to May 2011

2. Lowe's Home Improvement - Rockford,IL
Operated a cash register to process cash,check and credit card transactions.
Answered customers' questions and addressed problems and complaintsin person and via phone.
Education
Bachelor of Science : Business Administration ,2016
Northern Illinois University- Dekalb, IL, United Statesof America
Cumulative GPA of 3.50
Graduation in May of 2016
Associate of Arts :2014
Rock Valley College - Rockford,IL, United SatesofAmerica
Cumulative GPA of 3.75
Graduated in May of 2014