1. Navin Kumar Yadav
Personal Summary
A self-starter and quick learner. I possess a versatile skill set with experience in Pre-sales, customer
service, and written and oral communication. I have also gained experience in team management and
training in my previous jobs. I have a clear, logical mind with a practical approach to problem solving and
a drive to see things through to completion. With years of sales experience, I can work very well under
pressure to achieve sales targets and I have a genuine interest in Business Development.
In my free time I like listening to a variety of music. Once in a while I also write poems.
Career History
KPO / Consulting – Netscribes (I) Pvt Ltd.
Relationship Manager / Sr. Business Development Executive Feb 2016 – Present
Responsible for creating new opportunities and bringing in new clientele through cold calling, emailing
and LinkedIn. Also responsible for mining current accounts for continuous business from existing clients.
Additionally assisting the sales manager with presentations and proposals.
Duties:
• Develop strategic relationships with clients.
• Manage clients’ accounts in database.
• Implement business development initiatives.
• Assist management in deal negotiations and contract development.
• Bring in new clientele.
KPO / Consulting – Aranca (India) Pvt. Ltd
Business Development Executive / Relationship Manager April 2015 – Feb 2016
Responsible for bringing in new clientele through cold calling, emailing and LinkedIn. Also responsible
for mining current accounts for continuous business from existing clients. Additionally assisting the sales
manager with presentations and proposals.
Duties:
• Develop strategic relationships with clients.

2. • Manage clients’ accounts in database.
• Implement business development initiatives.
• Assist management in deal negotiations and contract development.
• Bring in new clientele.
KPO – Cheers Interactive (India) Pvt. Ltd
Business Development Executive August 2011 – March 2015
Responsible for developing and maintaining commercially productive relationships with both, new and
old clients. Also in charge of identifying every sales lead and assisting the BDM in making the most out of
every opportunity and increase revenue and profitability.
Duties:
• Promote the company brand to key clients, ensuring their knowledge is current and appropriate.
• Generate new leads and business opportunities both in face to face meetings and over the
phone.
• Replying to all customer inquiries in a timely and accurate manner
• Assisting the BDM in writing the sales reports and activity reports.
• Completing all documentation and administrative records, fully and accurately.
• Sourcing, developing and maintaining a database of all contacts.
BPO – Intelenet Global Services (Currently: Serco BPO)
Team Coach July 2009 – April 2011
Responsible for Training, Productivity, Quality and SLA deliverance of a 15 member team in the
healthcare collections process for a leading DME provider in the U.S.
Duties
• Training new team members.
• Managing team performance and progress.
• Enforcing all company approved policies and procedures.
• Monitoring performance of the team
• Completing team-related report work.
• Implementing new initiatives and making sure all staff understand them.
• Managing and monitoring staff attendance.
BPO – I.B.M Daksh Business Process Services Pvt Ltd.
Executive – Operations March 2007 – April 2008
Customer service and troubleshooting for a leading banking organization from North America

3. Duties
• Address customer service inquiries in a timely and accurate fashion.
• Give accurate and appropriate information to troubleshoot issues and resolve complaints.
BPO – Tracmail (I) Pvt Ltd.
Executive – Collections Operations February 2005 – April 2006
Key Responsibilities:
Collecting on the defaulting accounts for a leading Credit Card company in the U.S.
Duties
• To call and notify the consumers about their pending bills
• Communicating with the consumers and understanding the reason of their incapability to pay
the bill, and accordingly providing appropriate payment solutions to them.
ACADEMIC QUALIFICATIONS
S.S.C St. Lawrence High School, Vashi
H.S.C Swami Vivekananda Jr. College, Chembur
T.Y. B.Com Currently pursuing (Mumbai University).
Personal Details:
Mobile number: +91 7666433393
Email address : navinyadav1984@rediffmail.com