1. Freta Gail Corlew, BSHA
212 Nottingham Road
Dickson, Tennessee
37055
(931-623-8294)
Objective: Actively pursuing a career with opportunities for advancement long
term.
Work Experience: Human Resources, Call Center, Dispatch, Clerical, Medical, and
Computer and Software skill sets, telephony products and services, Project
Management. Software programs such as Paradigm, Record Link for Medical Record
Dictation, Tiger Paw ticket and customer database management,, and most recently
Connectwise. Clinical and hospital experience.
EMPLOYMENT
HR Alliance-Human Resource Associate-December 2014 to July 2015
• On site client management for over 100 employees for 1st
shift
• Trained new hires and terminated and/or gave written warnings prior
• Printed and managed payroll check stubs if needed
• Managed time off requests while providing client on site Excel spreadsheets
updating employee attendance
• Managed employee absences and time clock issues thoroughly
• Worked directly with the client’s shift supervisors and management for changes,
requests, and production flow
Hiscall Telecommunications- Project Coordinator- MAR 2012 to MAR 2013
• Managed up to 15-20 incoming projects at one time, from beginning to end
• Managed project timelines, while coordinating customer and vendor due dates
• Managed field technician’s schedules for local and out of town installations
required for projects
• Implemented changes to products and services on site, while making executive
decisions to resolve conflicts to provide excellent customer service
• Coordinated follow up with customer and all site vendors to ensure the project is
finished on time and to the satisfaction of the customer
• Managed the billing process for the projects as they are handled
• Weekly meetings with upper management, sales, and field technicians to ensure
new project progression, budget was being met, and product satisfaction was
being implemented properly
Dispatcher -APR 2006 to MAR 2012
• Created service orders based on customer telephony, cable, and security
repair requests via phone, email, fax, or face to face
• Worked directly with Project Management Team to ensure proper installation
technician and materials were scheduled

2. • Determined customer need for service, new installations, changes, while
providing maintenance contracts for services and products
• Worked directly with the warehouse and shipping to provide materials for
service and installation
• Tiger Paw/Connectwise software used to manage customer database
• Trained new employees for area supervisor when needed
• Support dispatch supervisor with project scheduling and staff needs
Education:
Glencliff High School- Diploma- (August 1991-June 1994)
University of Phoenix- BS Healthcare Administration(October 2007 – 2011)