1. Rinki Palit Chatterjee
AREAS OF EXPERTISE :
 Customer satisfaction
 Interpret customer
feedback
 Call handling
 Managing Customer Data
 Customer service
 Listening to customers
 Managing expectations
 Telephone Etiquette
 Email handling
 Resolving problems
PERSONAL SKILLS :
 Excellent communicator
 Good problem solver
 Attention to detail
 Team player
SUMMARY
With Eight Years of enriched experience in the field of corporate
communication & patient services in various health care
organizations.
Having worked with distinguished International brands such as Apollo,
Fortis & Medica. I have learned to deal with situations that
are pressure intense which require efficient management of
multiple teams at the same time. My natural enthusiasm will
allow me to inspire customers, and give them a very
positive impression of any company that I work for.
EXPERIENCE
Asst Manager- Corporate Services & Credit Cell
Medica Superspeciality Hospitals, Kolkata
From April, 2014 to Present
Key Responsibility Area
• Responding promptly to customer enquiries in person or via
telephone, letter, and email – always in a professional & efficient
manner.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and
procedures.
• Maintaining up to date paper and computer based files and
administrative systems.
• Assisting all out door patients, by providing them with the proper
consultancy by the best available doctors, and taking special care
of V’VIP patients. Tracking all OPD conversions where admission
advised.
• Scheduled and confirmed patient appointments.
• Handling objections professionally & client counselling.
• Promoting the company’s products and services to customers.
• Collected co-payments and verified insurance coverage.
• Prepared new patient charts neatly and accurately
• Responded to patient billing or financial inquiries, directing to
appropriate departments, as necessary.
• Collected and posted payments, record receipts and Closing of bill
as per packages with liaison with the billing dept.
• Updated claims information, identified proper insurance carriers,
reviewed disputes, removed or referred accounts to collections.
• Daily outstanding follow up for corporate cash patients for
payments.
• Issuing of Estimation & providing additional estimation to
corporate cash & credit patients.
• Following up with Corp Credit patients for submission of credit
documents on time ,before discharge.

2. PERSONAL DETAILS:
32 Kasaripara Road,
Bhawanipur,
Kolkata-7000025
.
Mobile: 9836033096
rinki_palit@yahoo.co.in
Marital Status: Married
Date of Birth: 25.03.1984
Husband’s Name: Mr. Bhaskar
Chatterjee
• Dealing with the Customer Feedback & working on the solution.
• Processing of OT Clearance & liaising with the concern depts. &
the Corporates .
Sr. Executive- Corporate Services
Fortis Hospitals, Kolkata
January 2013 to December 2013
Responsibilities Handled:
• Greeting clients and patients by name in a friendly manner .
Becoming well acquainted with and using the computer
system.
• Organizing and maintaining patient records, consent forms,
payment forms, etc.
• Processing orders, forms, applications and requests for
information.
• Keeping complete follow up of the patients, regarding their
admission, hospitality and diagnosis, applying thought to the
best in all adverse conditions, until the patient is released,
coordinating with admission office for bed management
/allocation.
• Handling Corporate Health Checkup Services and
dispatching corporate health checkup reports
• Answering multi-line telephone 6. Invoicing patients and
dismissing patients that are labeled as RTG-R (ready-to-go
receptionist discharge) Answering multi-line telephone
• Invoicing patients and dismissing patients that are labeled
as RTG-R (ready-to-go receptionist discharge).
• Preparing patient charts for nurses and doctors.
• Making appointments and scheduling surgeries for the
appropriate doctor.
Executive, Corporate Marketing and Health Checkup Services.
Apollo Gleneagles Hospital & Apollo Gleneagles Heart Centre.
Kolkata Branch- 2007 till 2012 end.
Responsibilities Handled:
• Identify the services available in the hospital according to
the patient’s need. This will include the specialties and sub
specialties.
• Using the in-house system to record necessary information
and instigate actions as required.
• Obtaining knowledge of products.
• Sending timely bills

3. • Ensuring payments
• Increasing attendance from retainers
• Getting feedback from patients
• Ddealing with inquiries pleasantly and professionally
• Attending disputes from bills and other complaints
EDUCATION
Bhavan’s College of Communication and Management , Kolkata
Post Graduate Diploma in Mass Communication — 2006 to 2007
Scored: 60%
Rashtraguru Surendranath College , Calcutta University
B.A. Hons in Journalism and Mass Communication - 2003 to 2006
Scored: 47%
Holy Home [Serampore]
ISC Exam: 2003
Scored: 70%
Holy Home [Serampore]
ICSE Exam: 2001
Scored: 67%
KEY SKILLS AND COMPETENCIES:
• Ability to communicate effectively with a wide range of
customers.
• Proven aptitude for dealing with customer complaints
• Knowledge of MS- Office.
• Fully aware of the importance of data security and relevant
legislation.
• Prospecting for sales leads.
• Able to identify and act upon potential sales opportunities
LANGUAGES Fluent in English, Hindi and Bengali
AREA OF INTEREST
• Interest in writing articles and reading various magazines.
• Online surfing and research.
• Taking photographs.
• Listening Music.