1. Javier Gutierrez Phone: 714-890-4051
215 Wichita Ave Unit# 601 Mobil: 714-313-8575
Huntington Beach, CA 92648 Email: javy021257@aol.com
OBJECTIVE
Highly motivated individual with over 15 years of experience in pharmaceutical industry. Excellent analytical,
organizational and customer service skills. Exceptional computer skills and the ability to adapt quickly to new
systems. Demonstrated strengths in communication and ability to work independently or utilize collaborative
approach to achieve organizational objectives. Energetic enthusiastic and committed
PROFESSIONAL EXPERIENCE
ALLERGAN, Irvine, CA
Senior Credit/Collections Representative 2014 - Present
 Research and implement actions to clear wholesaler and retail payment shortages and bill backs
 Responsible for payment negotiation and collection of all past due invoices
 Research, determine and implement actions to resolve claims from customer and sales force
Quality Support Specialist, Allergan, Irvine, CA 2006 - 2014
 Managed quality complaints and documentation to meet good manufacturing practice standards
 Analyzed data, prepared and distributed reports on complaint levels and product deviation trends
 Processed and document reimbursement and adjustment to physicians, pharmacies and distributors
 Processed FDA non-medical quality complaint submissions and prepare responses in timely manner
 Managed various projects simultaneously while meeting time sensitive deadlines
 Managed inquiries and resolve issues from sales staff, health care providers, resellers, and patients
 Liaison with auditors to ensure compliance with quality assurance and regulatory standards
Senior Customer Service Representative 1996 - 2006
 Supported key accounts and field sales in the management of sales activity and business development
 Accurately processed a high volume of revenue and sample orders in a fast pace environment
 Assisted clients with complex ordering, shipping, and billing issues
EDUCATION
University of Phoenix, Bachelor of Science in Business Management, 2002
HONORS/AWARDS
 Customer Service Award for Excellence (Allergan)
SPECIAL SKILLS
 Microsoft Office, Excel, PowerPoint, Word, Outlook
 SAP Operating System
 Business Objects
 Argus Safety Quality Management System
 KANA Corporate Email System
 SharePoint
 Sales and Marketing
 Strong analytical, problem-solving skills, and business acumen
 Ability to interact with all levels of personnel