Kinds of Communication

1. PROGRAM OBJECTIVES
To enhance the oral and written communication
skills of the participants
To develop the students’ self-confidence through
increased competency in the language and
improved accent and vocal personality

2. IMPORTANCE OF COMMUNICATION
• Expression of one’s thoughts, feelings, aspirations,
doubts, question and fears through verbal and non-verbal
means such as speech, writing or gestures.

3. KINDS OF COMMUNICATION
VERBAL
§Written
Letters
Memos
Emails
Fax
§Oral
NON-VERBAL
§Body language
§Gestures
§Clothing, time,
distance
§Tone and character
of voice

4. Volume
- softness or loudness of voice
- emphasizes main ideas
- adds impact to verbal message

5. Rate
- fast or slow rate of voice
- depends on how you move/use your articulators
(lips, tongue, teeth, hard palate, soft palate)
- helps audience in comprehending
what you read
- shows excitement, danger, need for
sudden action (RAPID)
- shows sickness, calmness, tiredness
(SLOW)

6. Pitch
- highness or lowness of voice
- emphasizes meaning
- depends on environment
(funeral, party, street rally, classroom, etc.)
- shows emotion
(high – usually excited, low – usually serious)

7. Pause
- adds color, expression and feeling to your
speech.
- helps in verbal phrasing, as you move from
one thought to another
- gives audience time to absorb what you
are saying.
*Avoid excessive vocalized pauses such
as “uh”, “er”, “uhm”, “ok”, “you know”