3. WHAT IS COMMUNICATION?
The process of transferring
signals/messages between a sender and a
receiver through various methods
(written words, nonverbal cues, spoken
words). It is also the mechanism we use
to establish and modify relationships
4. • Connect and build rapport
• Earn respect
• Gain influence
• Become more likable and accepted
PURPOSE OF MAKING EFFECTIVE COMMUNICATION:
6. Verbal Communication:
The verbal one includes oral communication, through
words and writing.
CATEGORIES OF COMMUNICATION
verbal
Oral
(Presentation ,
meeting, on call
etc.)
Written
(mail, letters, social
media, ads etc.)
7. Non-Verbal Communication: body language,
gestures, how we dress or act - even our scent.
Non-verbal
Body language
(gestures,
postures)
Visualization
(graphs, bars,
logos etc.)
9. Emotional barrier
Lack of attention
Physical barrier
Language barrier
Organizational barrier
Semantic barrier
COMMON BARRIERS OF EFFECTIVE
COMMUNICATION:
12. Make Eye Contact.
Use Gestures .
Don’t Send Mixed Messages .
Be Aware of What Your Body is Saying.
Manifest Constructive Attitudes and Beliefs.
Develop Effective Listening Skills.
Be Concise .