Cs fy

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Cs fy

  1. 1. WHAT IS COMMUNICATION• Basis for all Human Interaction• A Dynamic Process.• Facilitates Understanding• Builds Mutual Trust• Helps Plan, Strategize, Negotiate and Manage Conflicts.
  2. 2. OBJECTIVESs Understanding the Communication Loops Practicing Active Listenings Developing Skills for Effective Communications Understanding ‘Feelings” in Communications Interpreting Non-Verbal Messagess Enhancing Interpersonal Effectivenesss Giving and Receiving feedback
  3. 3. COMMUNICATION - TYPES Verbal Non-Verbal Oral Written Sign Body Language Language
  4. 4. VERBAL & NON-VERBAL COMMUNICATIONVerbal (Words): 7%Vocal (Tone): 38%Non-Verbal(Body Language): 55%
  5. 5. VERBAL COMMUNICATION Spoken word Written word Factors influencing speech (paralanguage) – Same words have several meanings – Volume & Pitch – Tone or inflection – Emphasis – Speed – Pause
  6. 6. NONVERBAL COMMUNICATIONConfirm or deny the spoken word KINESIS -- Eye contact – Facial expression – Gestures – Touch – Posture and body movement – Dress – Lifestyle – Material possessions
  7. 7. NONVERBAL COMMUNICATION Environment and artifacts – Room décor, design, lighting, visual aids Habits – being on time/late, rushing, meal times Distance - space, distance between people Mannerisms
  8. 8. COMMUNICATION IN PRACTICE Enthusiasm Confidence Well-groomed Attitude Style & Good Posture (Poise) Winning Smile/Being Pleasant Courtesy
  9. 9. IMPACT OF EFFECTIVE COMMUNICATIONS Professional Advancement Social Advancement Increased Efficiency Better Relationships Improved Work Environment Clarity & Transparency Attitude Projection Pleasure Desired Action
  10. 10. BARRIERS TO EFFECTIVE COMMUNICATION• Different Perceptions• Different Levels of Intelligence• Unmatched Language• Different Interests• Poor Expression• Inattention/Distrust• Environment – noise, space, weather• Past Experiences• Bad Timing• Hierarchical Inhibition• Rapport and Pacing
  11. 11. Categorized Barriers for Communication Personal/Human – Emotions – Biases – Competencies – Perceptual variations – Sensual abilities Semantic – Word interpretation – Gestures – Language – Signs and symbols Technical – Geographical distance – Mechanical failures – Time lags

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