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L. D. College Of Engineering,
Ahmedabad
NON-VERBAL COMMUNICATION
“The World Beyond Words”
What is Nonverbal
Communication?
“Messages expressed by nonlinguistic
means.”
Includes silent behaviors, environment,
ar...
All Behavior has
Communicative Value
Because we “cannot not communicate”
May be intentional, but is often unconscious
A...
Nonverbal Communication is
Primarily Relational
Responsiveness
Communicates our interest in others’ communication
Women...
(A little more about the relational
nature of nonverbals)
Nonverbals are especially important:
For identity management
...
Nonverbal
Communication
is Ambiguous
The same nonverbal can have multiple meanings
For example:
“I’m feeling content” s...
Nonverbal Communication Reflects
Cultural Values
Some Examples…
Space
Americans tend to value more personal space than m...
Nonverbal Communication –
(Continued)
The Interplay Between Verbal
and Nonverbal Communication
Repeating
Your nonverbals simply repeat what you’ve said
Subst...
Deception
Nonverbals are under less conscious control, so
deception is more likely to be revealed through
our nonverbals....
Different Types of Nonverbal
Communication
Face and Eyes
Over 1000 distinct facial expressions
Eyes can be especially expressive
“Windows to the soul”
Men and wo...
Body Movement/Kinesics
Body posture
Gestures
Manipulators/Fidgeting
An aside…
Voice/Paralanguage
Consists of vocal tone, speed, pitch, volume,
number and length of pauses, and disfluencies
(“um”s, “a...
Silence
Can communicate contentment,
awkwardness, anger, respect,
thoughtfulness, empathy
Can also be disconfirming
Space/Proxemics
Personal Space
Intimate distance
Personal distance
Social distance
Public distance
Barrier behaviors a...
Time/Chronemics
Our use of time reflects:
Power/status
Cultural norms
Expectations
Interpersonal priorities
Physical Appearance
“Beauty is in the eye of the beholder”
We tend to notice obvious things first (gender,
race), then n...
Artifacts
Include clothing, jewelry, personal belongings,
accessories, etc.
Communicate economic level, educational leve...
Environment
Communicates something about you
We surround ourselves with things that are
important/meaningful to us
Use ...
Cs non verbal communication
Cs non verbal communication
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  1. 1. L. D. College Of Engineering, Ahmedabad NON-VERBAL COMMUNICATION “The World Beyond Words”
  2. 2. What is Nonverbal Communication? “Messages expressed by nonlinguistic means.” Includes silent behaviors, environment, artifacts, and vocal intonation Is a powerful mode of communication
  3. 3. All Behavior has Communicative Value Because we “cannot not communicate” May be intentional, but is often unconscious Although we’re always sending messages through our nonverbals, these messages aren’t always received. We especially pay attention to nonverbals when they contradict verbal communication.
  4. 4. Nonverbal Communication is Primarily Relational Responsiveness Communicates our interest in others’ communication Women are generally more responsive than men People in lower-power positions tend to be better at reading nonverbals Liking – Positive or negative feelings about others Power Touch  Violence and Abuse Space Silence
  5. 5. (A little more about the relational nature of nonverbals) Nonverbals are especially important: For identity management In defining our relationships (e.g., level of intimacy) For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling
  6. 6. Nonverbal Communication is Ambiguous The same nonverbal can have multiple meanings For example: “I’m feeling content” smiles “I’m feeling a little stressed” smiles “I’m a bit sad” smiles “I can’t believe you just did that” smiles “How do I get out of this conversation?” smiles
  7. 7. Nonverbal Communication Reflects Cultural Values Some Examples… Space Americans tend to value more personal space than many other cultures Men tend to value more personal space than women Touch (Knapp, 1972) Americans – 2 touches per hour British – 0 touches per hour Parisians – 110 touches per hour Puerto Ricans – 180 touches per hour Eye-Contact In North-America: frankness, assertiveness, honesty In many Asian and northern-European countries: abrasive & disrespectful In Brazil: more intense eye-contact is the norm
  8. 8. Nonverbal Communication – (Continued)
  9. 9. The Interplay Between Verbal and Nonverbal Communication Repeating Your nonverbals simply repeat what you’ve said Substituting Your nonverbals replace language Emblems (e.g., nodding) Complementing & Accenting Your nonverbals add depth and meaning to your language Illustrators/Affect displays Regulating Your nonverbals help regulate the conversation Contradicting You say one thing, but your nonverbals say another
  10. 10. Deception Nonverbals are under less conscious control, so deception is more likely to be revealed through our nonverbals. High self-monitors and people who have lots of practice in deception are most successful at it. Women tend to be better at detecting deception. “Deceivers” tend to make more speech errors, to hesitate, to have higher vocal pitch, to fidget, blink their eyes more, and shift their posture more.
  11. 11. Different Types of Nonverbal Communication
  12. 12. Face and Eyes Over 1000 distinct facial expressions Eyes can be especially expressive “Windows to the soul” Men and women have been found to be equally expressive Men show the most emotion in the lower left quadrant of their face Women show emotion over their whole face
  13. 13. Body Movement/Kinesics Body posture Gestures Manipulators/Fidgeting An aside…
  14. 14. Voice/Paralanguage Consists of vocal tone, speed, pitch, volume, number and length of pauses, and disfluencies (“um”s, “ah”s), etc. Paralanguage tends to be more powerful than language Affects how other’s perceive us Stereotyping (e.g., accents, vocabulary, grammar Influenced by culture, gender, class (intentionally or unintentionally) An illustration…
  15. 15. Silence Can communicate contentment, awkwardness, anger, respect, thoughtfulness, empathy Can also be disconfirming
  16. 16. Space/Proxemics Personal Space Intimate distance Personal distance Social distance Public distance Barrier behaviors and territory You are here
  17. 17. Time/Chronemics Our use of time reflects: Power/status Cultural norms Expectations Interpersonal priorities
  18. 18. Physical Appearance “Beauty is in the eye of the beholder” We tend to notice obvious things first (gender, race), then note attractiveness Physically attractive people generally are perceived better Importance placed on physical appearance can be very damaging It’s what we do with it that’s most important
  19. 19. Artifacts Include clothing, jewelry, personal belongings, accessories, etc. Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity Important part of first impressions
  20. 20. Environment Communicates something about you We surround ourselves with things that are important/meaningful to us Use artifacts to define our territory Can influence interactions How people use an environment communicates something about them
  • MelissaGarampil

    Sep. 13, 2021

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