1. KERRIN STEWART
2220 Knickerbocker Dr., CHARLOTTE NC 28212
Home: 980-729-8050 - Cell: 980-428-1847 - kerristew05@yahoo.com
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency
to minimize customer dissatisfaction and increase customer loyalty.
Highlights
 Employee relations specialist
 Service solutions expert
 Call center management experience
 Conflict resolution proficiency
 Strong problem solving ability
 Proficient with Microsoft Office Suite
Experience
Kelly Services (contracted)-Charlotte,NC
Customer Service
May 2015- August 2015
(Synchrony Financial)
 Answered inbound calls
 Assisted with billing issues
 Provided information for merchants
 Provided maintenance to credit accounts as requested
Teletech (seasonal) - Charlotte, NC
Customer service Representative
November 2013 to March 2014
 Answered inbound calls for various accounts
 Directed calls to the appropriate department or location.
 Provided accurate and appropriate information in response to customer inquiries.
K force (contracted) - Charlotte, NC
Customer Service
January 2011 to August 2011
(Lexis Nexis)
 Answered incoming calls from a variety of companies.
 Assisted with processing background information for possible candidates.
 Provided background status information for employers inquiring about possible candidates.
 Worked with upper management to ensure appropriate changes were made to improve customer
satisfaction.
Resource Accounting (contracted) - Charlotte, NC
Data Entry Clerk
July 2010 to October 2014
(Bank of America and other affiliates)
 Verified that information in the computer system was up-to-date and accurate.

2. KERRIN STEWART
2220 Knickerbocker Dr., CHARLOTTE NC 28212
Home: 980-729-8050 - Cell: 980-428-1847 - kerristew05@yahoo.com
 Compiled statistical information for special reports.
 Identified and resolved system and account issues.
US Census Bureau (seasonal) - Charlotte, NC
Enumerator
April 2010 to June 2010
 Worked in the field going door to door.
 Completed surveys for the census.
 Assisted crew leader with completing all files within the area.
 Returning information within a timely manner.
Allstate - Charlotte, NC
Claims Processor
May 2007 to September 2008
 Provided accurate and appropriate information in response to customer inquiries
 .Addressed customer service inquiries in a timely and accurate fashion.
 Developed effective relationships with all call center departments through clear communication.
Regions Bank - Medley, FL
Customer Service Representative II
April 2003 to November 2005
.Applied Card Systems - Boca Raton, FL
Collection Service Representative
February 2000 to February 2001
Bank of America - Miami Lakes,FL
Customer Service Representative
August 1995 to October 1998
Education
Central Piedmont Community College - Charlotte, NC
Associate of Arts: Education, 2014
EZ Computer Training Center - Davie, FL
Office Financial Support: 03/2006
Broward Community College - Hollywood, FL
Music Education
Attended 8/86-4/88: incomplete
Miami Carol City Senior High - Miami Gardens, FL
High School Diploma: General Studies, 6/1986

3. KERRIN STEWART
2220 Knickerbocker Dr., CHARLOTTE NC 28212
Home: 980-729-8050 - Cell: 980-428-1847 - kerristew05@yahoo.com
Skills
 Professional and friendly
 Multi-tasking
 Careful and active listener
 Proficient with Microsoft software (word,excel, access and power point)
 Data entry alpha/numeric