Margarita Treyger is a bilingual Russian/English customer service professional with over 15 years of experience in healthcare administration and customer service roles. She has a strong work ethic and exceptional skills in customer service, problem resolution, time management, and Microsoft Office. Her background includes serving as an office manager, billing representative, and nursing coordinator where she assisted with billing, data entry, customer service, and ensuring patient satisfaction. She is seeking new opportunities that leverage her administrative and customer service experience.
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.
To utilize and implement my work related experiences of demonstrated leadership,
organization, and critical thinking with excellent communication skills, customer service, and hard work ethic. Maintain a team player mentality to improve all working relationships. Showcase the ability to become a valuable asset to any part of the company by relying on my strong skills.
1. Margarita Treyger
150-38 Union Turnpike
Flushing, New York11367
Home: 917-771-1243
mtreyger@yahoo.com
Career Overview
Dedicated and Motivated with exceptional customer service and decision
making skills. Strong workethic,professionaldemeanor and great initiative.
Core Strengths
Problem resolution Strong interpersonal skills
Results-oriented Active listening skills
Time management Invoice processing
Strong organizational skills Microsoft Office
Accomplishments
Increased office organization by developing more efficientfiling system and customer database
protocols.
Work Experience
August 2011 to CenterLight Health Care
June 2016 Bronx,NY
Member Service Representative
Served asthe company's bilingual Russian/English customer service representative.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiriesin a timelyand accurate fashion.
Properly directed inbound callsin phone queuesto improve call flow.
Created newprocesses and systemsfor increasing customer service satisfaction.
Promptly responded to general inquiries from members,staff, and clients via mail,e-mailand
fax.
Ran reports and supplied data to fulfill customer report requirementsand compiled weekly
monetaryreportsfor managers.
February 2009 to Urban Ride
May 2011 Brooklyn, NY
Office Manager, Billing Representative
Customer service, Data Entry
Answered heavy telephone lines from a switch board.
Processed invoices,resolved discrepancies in accounting records.
Verified accuracy of billing, data and revised errors.
Recorded information aboutthe financialstatus ofcustomers.
Contacted customersto obtain or relay accountinformation.
October 2007to Executive Charge
December 2008 Brooklyn, NY
Billing Representative
Billing, processed invoices, collections, data entry, customer service.
Resolved discrepancies in accounting.
Answered heavy telephone lines from a switch board.
Answered customer questions regarding problems with their accounts.
2. March 2005to
July 2003 to
January 2005
Extended Care
Brooklyn, NY
Nursing Coordinator, Administrative Assistant
Reviewed daily reportsummaries for accuracy,processed all recordsof admitted/discharged
patients.
Assisted with billing/payroll.
Assigned Physical/OccupationalTherapist to patientsfor homecare.
Answered heavy telephone lines from a switch board.
Conducted calls to the patientshomes to ensure patient satisfaction.
Translated for Russian speaking clients.
Nursing Personnel
Brooklyn, NY
Nursing Coordinator, Administrative Assistant
Recruited Home Health Aides and Nurses.
Answered heavy telephone lines from a switch board.
Conducted calls to the patientshomes to ensure patient satisfaction.
Assigned Home Health Aides and Nurses to patients for homecare.
Helped orient Aidesto patient needs and followed up to ensure patientquality care.
Assisted with billing and payroll.
Educational Background
Florida Metropolitan University
Jacksonville,FL
Business Administration
Languages
Bilingual: English and Russian
Skills
Multi-tasking, Creative Problem Solving, Critical Thinking, Customer Service,Data Entry, Filing,
Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Booking,Type 50 WPM,
Microsoft Word, Microsoft Excel, MicrosoftOffice Suite, Microsoft Outlook,Organizational Skills
September 2007
