The document provides a summary of Joy A. Darrah-Volz's qualifications, experience, and education. It lists her objective as being highly motivated, dependable, and detail-oriented for customer service and office management roles. Her qualifications include over 20 years of experience in banking, computers, data entry, filing, phones, and human resources. Her experience consists of various part-time and full-time roles in office administration, customer service, data processing, and retail management from 2015 to 1988. She lists education from 1979 including a high school diploma and health assistant certification. References are also provided.