1. KENNETH FROUSTET
KenChief24@aol.com| 610.845.9119
88 Deer Run Road, Boyertown PA 19512
http://www.linkedin.com/pub/kenneth-froustet/a2/54a/936/
SE N I O R CO L L E C T I O N S SU P E R V I S O R
Collection Analyst Supervisor with over 25+ years of experience in multi-million dollar reconciliations, analysis and
collections of both current and aged accounts. An extensive history working with large multinational companies and Fortune
500 clients, providing exceptional client relationship management. Adept at performing in cross-functional roles and providing
successful execution of core business operations including mentoring and leading teams, developing key processes for
collections, and acting as a departmental liaison to other departments and senior management. Train, develop, and supervise
staff, delivering a strong management style in all staff interactions. Selected achievements include the following:
▫ Achieved a key goal of $60M in receivable reduction over a single fiscal year, exceeding results with over $82M in
reductions due to specific actions. Positive reputation and key results enabled a new role as the department’s liaison
to other departments and senior management.
▫ Improved the process for aged accounts collection to reduce statutory penalties.
▫ Created and engaged in quarterly tests as part of the updating process, regularly using SAP skills.
▫ Engaged with other departments in order to collect or take other action on recent invoices in excess of 90 days and
over $50K in premiums.
Core Strengths
Collections Supervision ~ Operations Management ~ Training & Development ~ Leading Business Meetings
Analysis Reporting ~ Coaching & Mentoring ~ Business Writing ~ Client Relationship Management
Account Reconciliation and Evaluations ~ Coaching and Mentoring ~ Quarterly Testing
Process Improvements ~ Receivable Reductions ~ Presentations
CAREER OVERVIEW
AMERICAN INTERNATIONAL GROUP (AIG)
Senior Collections Analyst (2013-2014) 2004-2014
Personally handled two large divisions (Transportation and Commercial), providing management of collections and
reconciliation of aged accounts for large companies and Fortune 500 clients. Mentored, coached, and developed new
team members, equipping personnel with business practices and techniques. Delivered reconciliation and evaluation of
aging receivables in order to recommend next actions to take; actions included collection through brokers and clients,
referrals to the legal department, corporate write-offs, requesting corrective bookings, inquiring on revised audits and
retrospective adjustments.
Selected Accomplishments:
▫ Constructed individual research and evaluation and participated in weekly meetings with representatives of various
departments to reach a resolution.
▫ Assisted less experienced employees with processes and procedures and tested the receivables system (SAP) on a
quarterly basis in preparation for global updates.
▫ Worked with internal departments and external customers to resolve problems and answered questions with the
highest level of client service possible.
▫ Motivated, drove, and informed staff of requirements and monitored all quarterly testing of the receivables system to
ensure accuracy.
Professional History, Continued

2. KENNETH FROUSTET
KenChief24@aol.com| 610.845.9119
88 Deer Run Road, Boyertown PA 19512
http://www.linkedin.com/pub/kenneth-froustet/a2/54a/936/
Collection Analyst Supervisor (2008-2012)
Oversaw seven analysts controlling six divisions. Initiated, coordinated, and executed meetings with collections analysts
to review reports and activities. Developed procedures to streamline collections process and served as a liaison between
other departments and management. Regularly scheduled meetings for each division (4 weekly and 2 bi-weekly) to
discuss a list of key accounts, both large accounts and Fortune 500 accounts with open receivables that amounted to 6
and 7 figures. Worked accounts through meetings until cleared either through payment, revision, transfer to legal, reclass,
or write-off; maintained collaboration and communication with senior management. Coordinated and prepared for bi-
weekly meetings regarding accounts with receivables in excess of $1M.
Selected Accomplishments:
▫ Researched client accounts and successfully reduced collection balances in excess of $82M.
▫ Participated in developing procedures to ensure the attainability of goals, including streamlining the process of writing
off legacy unreconcilable balances. Trained and empowered the staff to write off these balances.
▫ Spearheaded and drove improvements in new role as a liaison to the Credit Officer directing the troublesome Temp
Staffing book of business. Delivered on this added assignment that included reconciling, evaluating, reporting, and
clearing.
▫ Routinely cleared six and seven figure balances through a weekly meeting process.
▫ Developed the process for writing off old balances that could not otherwise be cleared, leading to a drastic reduction
in dead balances. Created form and approval process (both manual and in SAP).
Collection Team Lead/Collection Analyst (2004-2007)
Initiated contact with customers through calls to inform customers of past due balances, delivering information for
customers as to procedures for clearing. Set up payment arrangements enabling customers to return to a clear balance
sheet and transferred customers to appropriate team members as required.
Selected Accomplishments:
▫ Promoted to supervise 11 employees while management was on a long-term special project.
▫ Managed client accounts and provided invoicing balances in a timely and efficient manner within 48 hours.
▫ Participated in the development of a new accounts receivable system.
▫ Identified and eliminated 92% of historical credit balances.
▫ Coordinated weekly status meetings.
KEMPER INSURANCE COMPANIES 1983-2004
Collection Specialist/Accountant (1994-2004)
Developed and maintained collections for multi-million dollar corporate division receivable balances. Established operating
procedures to streamline aging receivable collection processes.
▫ Trained staff and advised underwriters, brokers, legal, counsel and clients.
▫ Promoted to Collection Specialist 2 within a single year in the Specialist 1 position.
Collection Accountant (1983-1993)
Negotiated collections of national accounts, developing and implementing procedures for transfer among operational
units. Maximized corporate cash flow as liaison between internal and external contacts.
▫ Conducted account analysis for management reporting
▫ Promoted to Accountant 2 position within two years in the Accountant position.
CREDENTIALS
Villanova University, Bachelor of Arts in Economics
Computer Proficient — PeopleSoft, SAP, Microsoft Office, and Lotus Systems