1. CHARLENE ANN TROAST
Franklin, NJ | atroast@aol.com
973.713.8736 | http://linkedin.com/charleneanntroast
Accomplished Senior Accounts Analyst offering solid and progressive experience in all aspects of accounting. Committed
to a strong work-ethic combined with financial expertise, and superior customer service. Astute financial steward with
background in managing all facets of account analysis within corporations. Exceptional leadership talents related to team
initiatives. Superior attention to detail and excellent organization skills. A quick study in new systems, technology, and
processes. Additional core competencies include:
Vendor Reports | Financial Statement Preparation | Account Reconciliations | Expense Analyses | Collections
Liability Accounts | Prepaid Asset Accounts | Accounts Payable / Receivable | Travel & Legal Expenses | Payroll Accounts
CAREER HISTORY
AM ERICAN IN TERNATIONAL GROUP .......................................................................................................................2004 – 2015
Senior Accounts Analyst: Maintained full charge for invoices, commission breakdowns, audit compliance, and other
necessary account analysis for a premier financial insurance group.
● Ensured invoicing was valid, accurate, complete, and properly reflected contract terms.
● Routinely delivered backlog assignments from other co-workers due to finishing work early or on-time.
● Processed return premium audits on a timely basis.
● Prepared commission breakdowns and reconciled commission statements for brokers; expertly handled preparation
of legal accounting breakdowns for internal legal department including routinely staying late in the event of turn-
around time between 12-24 hours for a next-day court case.
● Resolved disputes, service issues, and audit concerns by partnering with Operations, Underwriting, and Premium
Audit teams.
● Worked directly with outside collection agencies for accounts that had been referred for collections; corrected
misapplied payments, creating cost-savings through detailed examinations and accurate breakdowns.
● Proactively evaluated services provided and implemented changes necessary to maintain outstanding service levels.
● Routinely championed changes that improved processes, including recommending ways to increase productivity
through shortcuts in using the new AIG system.
SELECTIVE INS URANCE COM PANY ............................................................................................................................1990 – 2004
Senior Accounts Analyst: Handled all areas of agency account billing and interfaced with internal and external teams to
resolve any issues and concerns.
● Oversaw agency bill accounts for 100 producers nationwide.
● Exceeded work count metrics; received STAR awards for consistently superseding the requirements.
● Maintained accounts and cash applications and managed customers’ service inquires.
● Researched and tested new accounting system for use company-wide. Post-implementation, selected to lead training
for other employees on new system use.
● Cross-trained co-workers to perform duties that were assigned to others for the duration of vacation and/or
disability leave.
● Worked on special projects to reduce the non-admitted assets balances due the company.
● Called and solicited collection accounts for high dollar amounts while accountable for several collection agencies.
EDUCATION & CREDENTIALS
College Coursework
County College of Morris
TECHNICAL SKILLS
PeopleSoft, SAP, TATA, MS Excel, Word, PowerPoint