1. Kelvin J. Whiteside
xxxxxxx
Newark, New Jersey 07xxx
Home Phone: (xxx) xxx-xxxx Mobile: (336) 858-9080 Email: kelvinwhiteside@gmail.com
 OBJECTIVE
To assist in promoting company growth, utilizing my talents and technical experience in a meaningful, team environment.
 QUALIFICATIONS
• 20+ years experience in PC operations, setups and configuring; end-user training; quality customer service
• Walk-thru instruction skills; technical support & technical manual creation skills
• Excellent verbal and written communication skills, effective problem resolution and proactive thinking skills
• Specialize in meeting deadlines, great interpersonal skills; maintain focus in pressure situations
• Extremely well organized, successfully follow through on work assignments; extreme accuracy and detail
• Highly proficient in MS Office (Word, Excel, PowerPoint, Outlook); filing, typing, data entry, inventory tracking
• Positive, professional, enthusiastic attitude in interacting with co-workers, and supervisors; team oriented
• COMPTIA A+ & NETWORK+ CERTIFIED: #COMP001005287339
 TECHNICAL SKILLS
Operating Systems – DOS, Windows XP, Windows Vista, Windows 7, Windows 8.1, Windows 10
Typing - 60+ wpm; Data Entry: Alpha - 8,000+ keystrokes per hour; Numeric - 9,000+ keystrokes per hour
Installations – Operating Systems, imaging installs, automated/unattended installs, vendor software, device drivers
Hardware - Desktops/Laptops & peripherals, CPU, RAM, expansion cards, smart phone/tablets screen replacement,
install and configure Wi-Fi routers & switches, scanners, printers (maintenance kits)
 PROFESSIONAL EXPERIENCE
04/2004-Present PC Service Technician (self employed), AnythingPC – Newark, NJ; North Carolina
10/2013-Present
Build, upgrade, and service computers (during interim of staffing assignments). Remove Spyware,
adware, malware, pop-ups, and viruses. O.S. Installs, software/hardware; setup home/office networks,
wireless access points. Configure internet and routers. Sale of new and custom built computers based
on customer specifications; user training; customer support.
I.T. Field Repair Consultant, Barrister Global Services – on-site locations across the U.S.
Desktop/Laptop/Printer diagnostics and servicing; PC motherboard replacements; multi-function laser
printer setups, repair & configuring for network/wireless printing; maintenance kit installs
04/2014-04/2015
11/2008-08/2009
Computer Technician, Graham Personnel Services – Greensboro, NC
Assigned to Noregon Systems for laptop setup & configuration of fleet diagnostic software.
Performed mass PC migrations and upgrades. Performed thorough and accurate laptop/desktop
configuring, software installations, PC customizing to customer specifications; PC optimizing.
Level II Desktop Support, Insight Global – Parsippany, NJ
Build, upgrade, and service PCs. Installed Windows O.S., Windows Updates and security patches on
workstations. Performed image rollouts to new systems. Troubleshoot end-user PC, network login,
and hardware/software issues. Setup and configure routers & switches in office environment. Active
Directory user administration; Remote Desktop assistance; virus/anti-spyware software installs.
08/2007-10/2008 Computer Technician, Millennium Concepts – New York, NY
Level II Desktop Support for the National Basketball Association; desktop/laptop builds, repair &
deployments; Active Dir. user administration; O.S. installs via ZEN imaging; antivirus installations;
wireless network configuration; Lotus Notes installation; LAN security implementation; network
printer installs; WiseTrack equipment inventory & asset management; technical documentation.
 TECHNICAL TRAINING COURSES
2006 Network Operations & Support – Arthur McNeil Institute, Rahway, NJ: A+, Net+, MCP, CCNA
2002-2003 Systems Engineer Course – GT Solutions, Inc., New York, NY: Net+, MCSE, CCNA
2001-2002 Networking Essentials – Institute of Computer Network Technology, Newark, NJ: A+, Net+
1999 Microsoft Office User Specialist – CompUSA University, Tampa, FL: MS Office 97, 2000
1993 Electronics Computer Technology – Tampa Technical Institute, Tampa, FL: Electronics Eng.
1987 Computer Entry Operations – SCS Business & Technical School, Newark, NJ: Data Entry; Typing