1. Dan Onley
7773 Ridge Rd, Seminole, Florida 33772 • Phone: 727-361-8089 • Email: danonley@yahoo.com
IT Professionalwithover20years’experience.Specializinginpointof sale, Desktoppc,servers,andnetworkhardware.
My workhistoryisas a contractedleadtechnician.Installing, troubleshooting,repairandtrainingof personnel onSelf-
checkout,ATM’sand otherPOS rolloutprojects. Ihave alsoworkedasa virtual helpdeskanalyst supportingtechnicians
inthe field,utilizingvariousremote desktoptools foralarge retailer.Provenabilitytotroubleshoothardware,software
and networkissues. Positive attitude andproficientcommunicationskills, Iam motivatedbyhelpingothers.
I wouldexcel inafieldengineerposition workingindependently, orprovidinghelpdesksupport.
Professional Experience:
Wal-MartCompuCom ProjectElevate 10/2013 to 7/2015
FieldTechnician,Technical Supportand HelpDeskAnalyst
 Lead technicianonpilotsitesforimplementationof new vendor.
 Supportedagroup of 15 storesinmyarea and providedtechnical helptoothertechnicians.
 Assistedindevelopingtrainingdocumentsandproceduresforequipmentrepair.
 ConductedWebEx technical trainingsessionsfordeployedtechnicians.
 HelpDeskanalyst,supportingtechniciansinthe fieldnationwide.
 Remote desktopandnetworkissuesinavirtual phone supportposition.
Wal-MartNCR Self-CheckoutLanes 9/2010 to 10/2013
Lead Technicianand Associate Trainer
 Installationandconfigurationof over200 self-checkoutlanesand ATM’snationwide.
 Communicatedandcoordinatedwithstore managementandthe clientsupporthelpdesk.
 Configure, troubleshootandrepairhardware andsoftware issues.
 Lead anddirecta teamof installationtechnicians,electriciansanddatacablingcontractors.
 Train store employeesandmanagementondayto day use.Instructedaccountingoffice personnel on
proceduresandduties.Conductingtrainingsessions,conveyingandre-enforcingstore securitypolicies.
Walgreen’sCompuComIBMNextGenPOS 05/2012 to 9/2012
Lead Technician, Associate Trainer,42sites
VeteransAdministrationNCR GenPOS 10/2011 to 5/2012
Lead Technician, Associate Trainer,28sites
McDonald’s NCR POS Project 8/2009 to 10/2011
Lead Technician, Associate Trainer,200sites
I have successfullycompleted hundredsof projectinstallsnationwide, andhave beensingled
out forexceptional performance. Some sitesincludedcompletefrontof house and
back office serverupgradeswithanurgentovernightdeadline. Includingprojectsfor
clientssuchas Wal-Mart,the VeteransAdministration, McDonalds,Target,TJMaxx,Marshalls,
DardenRestaurants,Honeywell andmore inmyextensive workhistory.
Skills:
All versionsof Microsoftoperatingsystems, MicrosoftOffice andOutlook.VMware VDI, Citrix, NetOp, Putty,VNC
Viewer, RDPRemote desktop, ISDNetMgt,BMCRemedyand ClarifyTicketingSystem.HIPPAACertified. Wirelessand
LAN,WAN network configuration. IBMandDell serverhardware. CiscoIPphones, switchesandrouters. Fujitsu,Micros,
Radiant,andNCR POSequipment. Lexmarkprinters, IngenicoandVeriFonepin pads.
Educational Courses: AcquiredcertificationsforDell,HP,Lenovoandvarious modelsof Lexmarkprinters.
2000 – 2002 Associatesof ComputerScienceCourses, TampaTechnical Institute,Largo,FL
Comp-TIA A+Certification;expectedrecertification 12/2015