1. Donald “Keith” Taylor, Jr.
1401 Chelsea Street
Winston-Salem, NC 27103
Phone(s): (home) 336-770-6276 (cell) 336-391-3645
Email: ncbearwolf@gmail.com
Summary
A systems/networksprofessional committedtothe strategicuse of informationandmanufacturing systemsasa
primarytool to differentiatethe organizationandgaincompetitiveadvantage. An individual thatbelieveseffective
managedservices are integral to organizational success. Hasdemonstratedstrengths in (regionoperations,
customer, crisis,project, salessupport) management, analysis,capacityplanning, installation,expansion
implementation,hardwareandsoftware selection,security,troubleshootingandsupport alsoincluding vendor
selectionprocesses.
Experience
ServIT, Inc. – Kennesaw,GA 9/25/2013-2/5/2016
SeniorField Systems&Tier#1 NOCEngineer,NC 9/2013-2/2016
Managed/ServicedNC/SCcustomerbase supportinglargerdatacenteroperationswithIBMAS-400 SystemsandRAID
diskarchitecture aswell asWintel environmentsandperipherals,alsoworkedwithDesktopCustomers. Maintained
accounts within aremote geographicarearepresentingServITinservice call and crisis managementsituations.
Mentoredothertechniciansaspossiblewithskill setsandcustomermanagementtechniques inordertoachieve
complete customersatisfaction. All considered,thiswasinreality alowerprofilepositionforme,itpaidthe bills.
SSCS Global IT Services,Inc. - Houston, TX 4/16/2005-2/1/2013
EasternUS Service Manager 8/2006-2/2013
Manager supportingUSOperationsrelated toservice anddeliverable(s) matters(primarilythingsEastof the Mississippi,
Miami to Maine). Manage FieldEngineersandvariouscontractorsina multivendorservicesandsupportcapacity. I
have gone one-on-onewithcustomerCFO, CIOandAssistantGeneral Managerlevel(s) withglobal corporations aswell
as any vendorsupportgroups requiredtocomplete ourtasks.
 Manage customerbase and17# FieldEngineersincluding variousthirdparty supportcontactors
 WorkedwithSalesina supportcapacity withcurrent andnew projects
 Managed highvisibilitycustomer situationsand outages
 Participatedin projectswith Global Region ServiceDeliveryManagers (StartUp & Delivery)
 ProjectManager assignedtovariousworkefforts withUSand global operationimplications
 Attendeddaily customeroperational,support andupdate concallswith onsite meetings asnecessary
 HostedweeklyUS Managementand US/CanadaFieldEngineerManagementSupport concalls
 Customersite visitsrandomlyand forquarterlyandsemi-annualmeetingsasrequired
 Taskedwithyearlyperformance reviewandappraisalsforour/myteam members
US Area SupportEngineer 2/2006-8/2006
RovingUS assignmentsperformingmanagementsupportservicesworkingwithcustomersandFEsinUS operational
areas. Actedas a source for supportandguidance onvarieddevicesinamultivendor hardware andsoftware platform
environmentincludingnetworks forSSCSFEsand their/ourcustomers. Also, maintainedalocal customerhardware
service base aswell.

2. FieldService Engineer(NCArea) 4/2005-2/2006
SeniorFieldService Engineerprovidingservicesandmaintenanceonvariousmultivendorcomputersystems,networks,
SAN and NASunitsalongwithperipherals,controllers,andworkstationsfor the EasternUS customerbase. Taskedand
successful withachievingtotal customersatisfaction.
KeithTaylor and Company - Winston-Salem,NC 2002-2005
Systems/NetworksConsultantandGeneral Services 2002-2005
Part-time workconsultingandprojectimplementationservicesforsmall businesses whenwork found. InanIT capacity
I primarilyworkedwithsystems,networks,MSproducts,accounting, payroll, time keepingandmedical applications
witha variedcustomerbase. Truthfullythiswas atime of survival somostany job/tasktogenerate income workedfor
me.
PhysicianDiscoveries, LLC - Winston-Salem,NC 1998-2002
MIS SupportEngineer 1998-2002
Manage dailyhelpdeskoperationssupportingthe +MEDIC Practice ManagementSystemandMSO operationsinaWAN
environment(TCP/IPandMicrosoftprotocolsformultiple officesin2# states) assigneddirectlytothe VPof Operations.
 Manage WAN for mainsite andremote locations
 Responsible forall networksegmentoperations,managementandmonitoring(routine circuitchecksforoptimal
operationsetc),aswell asapplicationsoftware support workingwiththe vendor
 Design,configure,orderandinstall equipmentasneededwhileworkingdirectlywithphysicianofficesandstaff
 ProjectManage/Complete newcustomerstartupsincludingcoordinationof all neededvendoractivities
 Evaluate andqualify hardware andapplication supply andsupportchannels
 MaintainIBM RS6000 Server, HP Win-Tel Serverand sortedworkstations andlaptops includingconnectivity
MICA InformationSystems – Winston-Salem,NC 1996-1998
Systems&NetworksConsultant 1996-1998
Digital EquipmentCorporation – Winston-Salem,NC 1984-1995
Local & DistrictSeniorSupportEngineerandService CenterManager 1984-1995
US Navy (Honorable Discharge / Medical) -1976-
Hardware Exposure
All DEC ALPHA, VAX and PDP lines, Workstations (VAX and RISC), Sun Workstations, Dell, HP, IBM RS 6000, IBM
AS-400 and Netfinity, Sun Servers (Wintel & RISC Platforms), PCs (IBM, IBM compatibles and Macintosh) including
(third party) laptops and tablets, Client/Server and Network Configurations, Router/Bridge/Repeater Configurations,
DEC, Cisco (1600/2500/3600 series), 3Com, Bay, Black Box, IBM, Nortel routers, SHIVA Remote Access Servers,
Multivendor Network Switches included, Motorola Network Modems (MR64 & FT100), FDDI and RAID technology,
Multivendor SAN, NAS Units including Dell, EMC, HP, Hitachi, NetApp, Sun. Microwave Communication Links, Internet
Cable/DSL Routers, DocSTAR Document Management System, utilized various LAN Analyzers and Probes as well as
BellSouth T-Bird and Hammerhead monitors. Also Dranetz Power Analyzers…
Education
Maybe 2.0 years general college(nodegree) andhave completed60+OEM and vendorcertificationsduringmycareer.
***** Detailedresume and referencessupplieduponrequest*****