1. Laura Bradway
(916) 221-2021
Verthandi_L@yahoo.com
OPERATIONS ANALYSIS
20+ years’ experience in systems management, business systems analysis, and Incident Management
for large and small scale 24/7 shops.
QUALIFICATIONS
 Experienced with 24x7 support of a large scale, time critical systems.
 Excellent problem resolution skills.
 Extensive client support in time critical complex technical situations.
 Excellent People skills.
TECHNICAL SUMMARY
Platforms: Platforms: Z/OS, VM, Windows, Unix, Oracle.
Tools: Z/OS 1.9, JES2, Omegamon, ControlM, CA/7, CA/1, ESP, Tivoli Workload Scheduler,
PuTTY, WinSCP, CICS/DB2, EPIC Financial, Natural ADABASE, IBM Utilities, TDMF,
CA:Disk, DFDSS, DMSOS, HSM, SMF, SMPe, TCP/IP, FTP, Trace Route, SDSF,
Automated Operator, ChangeMan, Orion, HP Service Manager, Service Now,
Veritas/NetBackup, Cherwell, Heat, Vertices, Clear Quest, Microsoft Office, Visio, Power
Point, Excel, Word, Crystal Reporting, Folio, Microsoft SharePoint.
PROFESSIONAL EXPERIENCE
2014 -
Present
California Department of Child Support Services (Child Support Enforcement),
Rancho Cordova, CAvia contract with USR Systems, LLC. Operations Analyst II
 Monitor production batch processing for job errors on both Z/os and Unix
environments. Take appropriate action to resolve errors.
 Follow documented processes to resolve system and batch related errors.
 Process adhoc requests for production batch job runs.
 Hold/release/monitor batch cycle during documented change activities.
 Process adhoc requests to copy/move files from production drop zone.
 Monitor incoming and outgoing production file drop zones for participating
Counties. Take appropriate action to resolve errors.
 Alter/Create mainframe jobs for use in production file move process.
 Trainer of new contractors for off shifts.
 Create documentation for new and current production processes.
2014 Gap, Inc., Rocklin, CA.
Incident Management, IT Analyst I
 Drive Severity 1 and 2 incident recovery calls to restore service to the business.
 Manage support personnel through critical event recovery.
 Assist in determining scope of incident and impact to business.
 Partner with Service Delivery management on restoration/ recovery decisions.
 Manage and ensure appropriate director approvals for emergency changes.
 Act as the focal point for ALL business facing communication in and out of the
incident recovery team.
 Deliver Daily SLA measurement reports.
 Participate in the Problem and Change Management.
2013 Vision Service Plan, Rancho Cordova, CAvia contract with ProKarma, Inc.
Computer Operations
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).

2.  Managed off hours service desk for Level 1 and 2 calls.
 First point of contact for off hours data center issues.
 IPL and shutdown of MVS Operating System.
 Managed and optimized system resources (tape drives, initiators, spools).
 Monitored production batch processing for job abends, took appropriate action to
resolve abend.
 Administrated and monitored offsite tape library functions for both mainframe
and NT server environments.
 Printed and distributed checks and reports nightly.
 Conducted nightly smoke testing for web environments.
2010 to
2013
Education Credit Management Company, Mather, CA
Network Operations Specialist III
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).
 Managed off hours service desk for Level 1 and 2 calls.
 First point of contact for off hours data center issues.
 IPL and shutdown of MVS Operating System.
 Managed and optimized system resources (tape drives, initiators, spools).
 Monitored production batch processing for job abends, took appropriate action to
resolve abend.
 Administrated and monitored NT/Windows/2000 and Linux server backups using
Veritas/NetBackup.
 Administrated and monitored offsite tape library functions for both mainframe
and NT server environments.
 Participated in yearly offsite Disaster Recovery Drill for Z/OS, Windows and
Linux platforms.
 Scheduled Test and Production environment jobs for Mainframe and Oracle
systems.
 Performed data migrations for Oracle system.
 Network Operations Center trainer and temporary employee after hours on-call.
 Backup for Change Management Coordinator.
2002 to
2010
EdFund, Mather, CA
Network Operations Analyst II
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).
 IPL and shutdown of MVS Operating System.
 Managed and optimized system resources (tape drives, initiators, spools).
 Monitored production batch processing for job abends, took appropriate action to
resolve abend.
 Administrated and monitored NT and Unix server backups using
Veritas/NetBackup.
 Administrated and monitored offsite tape library functions for both mainframe
and NT server environments.
 Participated in yearly offsite Disaster Recovery Drill for Z/OS, NT and Linux
platforms.
1988 to
2002
ELECTRONIC DATA SYSTEMS, Rancho Cordova,CA
Data Center Analyst
Systems Analysis and DASD Management:
 Use of DFSMS/MVS to managed space on DASD.
 Migrated data from DASD to Tape.
 Initialized new DASD volumes.
 Used IBM Utilities (IEBCOPY, IEBGENER).

3.  Determined and created disaster recovery drill procedures.
 ISO9001 Global Team Representative.
 Installation and maintenance of MVS system and client software.
 Researched, installed and upgraded client software to Year 2000 standards.
 Researched and implemented PTFs and Patches to system and client software.
 Used IBM Utilities (IEBCOPY, IEBGENER).
Operations Technical Analysis:
 Use of JES2, JCS2, VTAM, MVS, HSC, VM and CICS Commands.
 Monitored and resolved system problems (hardware and software).
 Monitored environmental systems (power, fire, and air conditioning).
 IPL and startup of MVS and VM Operating Systems
 Managed and optimized system resources (tape drives, initiator spools).
 Escalation and notification of customer impacts.
 ISO9001 Global Team Representative.
Computer Operations:
 Provided ABEND resolution and reporting for production and model office batch
jobs.
 Monitored production and model office batch cycles/jobs (CA-7, Control-M).
 Performed report re-spools for production and model office batch jobs
 Responded to incoming batch and non-batch phone calls.
 ISO9001 Global Team Representative.
 Provided Tape Management across multiple platforms.
EDUCATION: WESTLAND COLLEGE, Citrus Heights, CA Associate of Art Degree in Interior
Design, Graduated with honors (1982 to 1984)
ELECTRONIC DATA SYSTEMS, Dallas, TX Operations Development Program,
(1991 to1992)
INTERESTS: Involved in numerous non-profit organizations.
REFERENCES: Furnished upon request.