Data breaches don't wait for business hours. With 24x7 support we will ensure that you're both protected from data breaches and also that you're prepared if one does end up happening

1. Infrastructure and Desktop
Support
Managed Services

2. Infrastructure
and Desktop
Support
This could lead to security risks if there is a lag
time or no action is taken when it comes to
monitoring and managing your backups, network
infrastructure and end user systems.
What is an MSP? With the mounting reliance on
technology for businesses of all sizes, it is
important to operate efficiently. As your business
evolves, the resources needed to manage your
infrastructure, desktops and users becomes
more complex.

3. Infrastructure and Desktop Support
Partnering with a Managed
Service Provider (MSP) assures
that your software and
equipment will be patched
timely.
Technicians monitor your
network 24×7 and take the
necessary steps to make
certain that your systems and
software are updated. This
cycle often happens without you
even knowing or your end users
being affected.

4. Infrastructure
and Desktop
Support
The business landscape is constantly changing
with the increase in personal devices in the
workplace and the sophistication in social
engineering schemes.
Covering everything from your cloud
environment, servers, network infrastructure
and backups, to your computers, workstations
and mobile devices, The TNS Group provides
end-to-end solutions for all of your technology
needs.

5. Network
Operations
Center
(NOC)
A Network Operations Center (or
NOC) is a centralized location where
dedicated support technicians keep
watch over your endpoints around
the clock to ensure performance and
uptime are maximized.
Our team utilizes the best of industry
tools in the marketplace so they can
independently resolve your issues as
they arise, while taking the
preventative steps to ensure the
security of your environment.

6. Network Operations Center (NOC)
From a NOC, IT monitoring is
performed on your network
infrastructure as well as
desktops and laptops.
Communication lines are open to
the client when urgent matters
come to fruition that need to be
addressed.
Our tools alert us when certain
thresholds are hit and allow us to
catch most problems in advance
and work with clients to establish
a resolution.

7. 24X7
Monitoring, management and maintenance for
your systems through our NOC and Client
Service Desk (CSD)

8. Efficiencies
Increase efficiencies for your employees
through our expertise in supporting both
Macs and PCs

9. Patching and Upgrades
Access to our certified Engineering and CSD teams to ensure that action is taken
when it comes to patching and upgrades for security purposes

10. Productivity
Increase in employee productivity by
providing 24x7 support to your end users on
a reactive basis, as well as proactive in terms
of equipment and desktop health reviews and
taking the appropriate action as needed

11. Mission Critical
Monitor and repair mission critical
infrastructure in your environment and
analyze how new equipment and software
can impact operations

12. Security
Enhance security by incorporating a layered
approach that works within your budget and
establish internal best practices through
customized solutions such as Security
Awareness Training (SAT), Multi-Factor
Authentication (MFA) and Mobile Device
Management (MDM

13. Network
Operations
Center (NOC)
Whether you have an internal IT
contact or choose to outsource your
IT needs.
TNS provides around the clock
management and virtual CIO
advisory services to keep you
informed on how to minimize costs
and maximize the latest
technological advances to suit your
growing business needs.

14. Network Operations
Center (NOC)
From a NOC, IT monitoring is performed on
your network infrastructure as well as desktops
and laptops. Communication lines are open to
the client when urgent matters come to fruition
that need to be addressed.
Our tools alert us when certain thresholds are
hit and allow us to catch most problems in
advance and work with clients to establish a
resolution.

15. Taking preventative
steps to ensure the
security of your
environment