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Shawn McKennon

Shawn McKennon has over 20 years of experience in configuration management, software delivery, and IT support. He has held roles at Comcast, Visa, Avaya, and Primeco PCS where he implemented best practices for software management, delivered software to production, supported customers, and oversaw network administration. McKennon has a background in computer science, business management, and military service working with computer and network equipment.

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SHAWN McKENNON
(303) 917-2319
shmack3@gmail.com
www.linkedin.com/in/shawn-mckennon-2227a018
S U M M A R Y
Innovative, versatile, and detail-oriented configuration management leader with a demonstrated track record of
process improvement, business process management, problem solving, incident management, delivery
management, risk management, project management, employee development, commitment to service, leading by
example,information security,and training/education. Exceptional at building trusting relationships with internal and
external customers utilizing solid interpersonal skills across all company levels. Strong background in creating and
providing training on the installation and use of various software and hardware. Enhances corporate compliance,
ensures achievement of goals, objectives, and develops security enhancements to protect company resources.
M I L I T A R Y S E R V I C E
UNITED STATES NAVY, Norfolk, Virginia, Cryptologic Technician, Dec 1995 – Jul 1997. Worked with radio wave receiving, direction
finding, recording, and computer equipment. Ins talled PC hardware/software. Oversaw data network administration and
troubleshooting. Installed fiber optics. Obtained TS/SCI security clearance.
E X P E R I E N C E
COMCAST, Centennial, Colorado
Configuration Management Analyst, Mar 2008 – Oct 2016
 Utilized ITIL and SDLC in guiding multiple departments designing,developing,managing a large scale nationwide software
managementprojectutilizing system analysis,incidentmanagement,risk management projectmanagementmethodologies.
 Collaborated with senior leadership and engineering to develop, optimize and automate secure production and trial software
management processes to streamline software deployment, increase department efficiency, and decrease delivery time.
 Operated as Delivery Manager with senior leadership and key stakeholders to drive adoption and implementation of software
management best practices policy.
 Established goals,milestones, processes and procedures with company, Arris, Cisco, Pace, and other third party vendors to
ensure software not distributed prior to obtaining appropriate approvals.
 Assisted engineering functioning in an Agile environment documenting project designs and facilitating changes as needed.
 Implemented approval processes, deployment methods, and performed release management of all DAC and Cisco related
upgrades and patches including headend equipment and set-top software versions throughout all company markets.
 Obtained pre-released software from vendors and QA for testing in various labs and test sites.
 Built and administered Subversion servers running Linux, keeping servers up-to-date with latest patches and releases.
 Responsible for X1 set-top software delivery to company and external vendor warehouses .
 Oversaw production and trial repositories providing Arris and Cisco video software to all company markets, moving software
from test through trial to production, while maintaining software libraries and software application security standards.
 Coursework:Program Managementand ProjectManagement, Mentoring effectively, PERL Scripting, Shell scripting in LINUX,
SQL programming,Agile software development, Application and Security fundamentals, IPV6 programming, IPV6 for system
administrators, IPV6 security.
Please refer to “Comcast Software Managed” section for an extensive list.
VISA, Highlands Ranch, Colorado
Technical Support Analyst, Nov 2006 – Mar 2008
 Educated customers at the executive level on software applications, usage, and functionality.
 SupportedPrepaid clients in incidentmanagementin identifying and resolving processing,application usage,and business issues.
 Provided support for user acceptance testing for implementations and software releases.
 Owned projects and issues through to resolution.
 Ensured level 1 support service met or exceeded.
 Served as liaison for customers between other company teams.
 Recipient of eight STAR Awards.
C E R T I F I C A T I O N S
FEMA Introduction to Incident Command System ICS-100, 2017
Configuration Management IIB, 2014
Lean Six Sigma Yellow Belt Certified (SSYBC), 2012
CompTIA A+, 2001
CompTIA Network+, 2001
Shawn McKennon, Page 2
A D D I T I O N A L E X P E R I E N C E
AVAYA, Highlands Ranch,Colorado, CustomerServiceManager, Nov2003 – Nov2006. ManagedPBXtraffic and messagingteams,local
and remote, supporting customer equipment. Included incident management and risk management in day-to-day time-critical resource
scheduling,metrics reporting,QAreview,online knowledge documentation creation and maintenance,andinternal ISO auditing. Performed
engineering analysis on PBX traffic studies. Generated annual revenue of $362,000.
Telecom Engineer, Jan 2001 – Nov 2003. Provided systems operational support, administration, installation, and maintenance on
Avaya Enterprise class IP, Definity PBX, IVR solutions. Deployed CTI and VoIP applications to desktops local and remote. Managed
vendors and common carriers during problem analysis/resolution on trunking and routing issues. Developed and provided training on
the installation and use of Avaya IP Softphone and IP Agent for company local and remote. Built and managed servers running
Windows and Linux platforms.
Network Engineer, May 1998 – Jan 2001. Oversaw local and remote data and PBX administration and troubleshooting on Definity
PBX, Cajun switches,and Nortel data equipment. Supported approximately1,000 end users. Served as 24/7 single pointofesc alation
and key contact. Managed contract and crew with outside vendor handling moves,adds, and changes. Served as IT project manager
for remote company sites in Florida. Collaborated and gained acceptance of IT projects across all levels of management.
PRIMECO PCS, Norfolk, Virginia, R.F. Engineering Technician, Jul 1997 – May 1998. Used software package/development tools to
analyze antenna performance. Worked with RF test equipment including multi-meter, spectrum analyzer, IQ signal analyzer, RF
network analyzer, waveform analyzer, oscilloscope, signal generators, computer-aided, and other test equipment. Performed bench
level/troubleshooting electronic equipment. Supported engineering activities such as design,test,check-out,modification,experimental
design circuitry, and specialized testequipment. Conducted operational testand faultisolation on systems and equipment. Developed
knowledge of TDMA/CDMA technologies. Performed drive tests for future antenna installations and existing network infrastructures.
Please refer to “Military Service” section to account for gap in tenure.
EVANGEL CHRISTIAN ACADEMY, Shreveport, Louisiana, Athletic Director/Teacher, Jun 1990 – Dec 1995. Built athletic program
for elementary school. Taught high school science, high school and elementary school computer classes, and elementary physical
education classes. Coached fifth and sixth grade athletics.
E D U C A T I O N
UNIVERSITY OF PHOENIX
Master’s Degree Studies, Human Relations and Organizational Behavior, Managerial Communication
LOUISIANA STATE UNIVERSITY
Master’s Degree Studies, Data Models, Economics, Decision Support Tools, Computer Systems Organization
CENTENARY COLLEGE, Shreveport, Louisiana
B.S., Geological Resource Management, Business Management 1990
NORTHWOOD COLLEGE, Cedar Hill, Texas
AB in Business Administration, Computer Science 1987
A F F I L I A T I O N
Institute of Configuration Management
T E C H N I C A L S K I L L S
Microsoft Office Suite, Windows Operating Systems, Windows Server, Active Directory and Group Policy, Server and
Desktop hardware installation and maintenance, CentOS and Ubuntu Linux administration, LAN/WAN networking
basics, Subversion, TortoiseSVN, FileZilla, PuTTY, Fluke LAN meter, IP Telephony and Messaging, SIP, PRI, H.323
C O M C A S T S O F T W A R E M A N A G E D
Cisco Platform: DNCS, DTACS, EC, PCG, VSRM, QAM, GQAM, QPSK modulators/demodulators/bridges, Netcrypt, RFGateway,
Arris Platform: DAC, CASMR, KLS, RADD600, DSS, APEX1000, APEX1500, CAP1000, CPMS, ARPD, DKS, DM6400, NC1500,
NC2000, NE1000, NE2000, NE2500, OM2000, OM1000, REM1000, SDM, SEM, STDC, Set-top: X1, Arris DTA code, Cisco DTA code,
PACE DTA code, Technicolor/Thomson DTA code, various set-top code, Harmonic: MCT, EdgeMS, NMX, NSG900, ProStream9000
Monroe EAS: R189 One-Net, R189SE One-Net, General Hardware: MCARDs, Encoders, CDS streaming servers, Offline Loaders,
Vecima Cable Vista, BigBand BMR, DSR6400, AGB240, VIPr6200, DTech DVM-150, B1, M3 and Stream Commander streaming
servers, Ericsson Satellite Receiver RX8320,ATX Ucrypt, Arris D5 UEQ, Invidi Advatar Ad insertion,Envivio Transcoders,Trilithic EAS,
EASyCAP C5020, EASyCAP Integrated Server, EASyPlus

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Shawn McKennon

  • 1. SHAWN McKENNON (303) 917-2319 shmack3@gmail.com www.linkedin.com/in/shawn-mckennon-2227a018 S U M M A R Y Innovative, versatile, and detail-oriented configuration management leader with a demonstrated track record of process improvement, business process management, problem solving, incident management, delivery management, risk management, project management, employee development, commitment to service, leading by example,information security,and training/education. Exceptional at building trusting relationships with internal and external customers utilizing solid interpersonal skills across all company levels. Strong background in creating and providing training on the installation and use of various software and hardware. Enhances corporate compliance, ensures achievement of goals, objectives, and develops security enhancements to protect company resources. M I L I T A R Y S E R V I C E UNITED STATES NAVY, Norfolk, Virginia, Cryptologic Technician, Dec 1995 – Jul 1997. Worked with radio wave receiving, direction finding, recording, and computer equipment. Ins talled PC hardware/software. Oversaw data network administration and troubleshooting. Installed fiber optics. Obtained TS/SCI security clearance. E X P E R I E N C E COMCAST, Centennial, Colorado Configuration Management Analyst, Mar 2008 – Oct 2016  Utilized ITIL and SDLC in guiding multiple departments designing,developing,managing a large scale nationwide software managementprojectutilizing system analysis,incidentmanagement,risk management projectmanagementmethodologies.  Collaborated with senior leadership and engineering to develop, optimize and automate secure production and trial software management processes to streamline software deployment, increase department efficiency, and decrease delivery time.  Operated as Delivery Manager with senior leadership and key stakeholders to drive adoption and implementation of software management best practices policy.  Established goals,milestones, processes and procedures with company, Arris, Cisco, Pace, and other third party vendors to ensure software not distributed prior to obtaining appropriate approvals.  Assisted engineering functioning in an Agile environment documenting project designs and facilitating changes as needed.  Implemented approval processes, deployment methods, and performed release management of all DAC and Cisco related upgrades and patches including headend equipment and set-top software versions throughout all company markets.  Obtained pre-released software from vendors and QA for testing in various labs and test sites.  Built and administered Subversion servers running Linux, keeping servers up-to-date with latest patches and releases.  Responsible for X1 set-top software delivery to company and external vendor warehouses .  Oversaw production and trial repositories providing Arris and Cisco video software to all company markets, moving software from test through trial to production, while maintaining software libraries and software application security standards.  Coursework:Program Managementand ProjectManagement, Mentoring effectively, PERL Scripting, Shell scripting in LINUX, SQL programming,Agile software development, Application and Security fundamentals, IPV6 programming, IPV6 for system administrators, IPV6 security. Please refer to “Comcast Software Managed” section for an extensive list. VISA, Highlands Ranch, Colorado Technical Support Analyst, Nov 2006 – Mar 2008  Educated customers at the executive level on software applications, usage, and functionality.  SupportedPrepaid clients in incidentmanagementin identifying and resolving processing,application usage,and business issues.  Provided support for user acceptance testing for implementations and software releases.  Owned projects and issues through to resolution.  Ensured level 1 support service met or exceeded.  Served as liaison for customers between other company teams.  Recipient of eight STAR Awards. C E R T I F I C A T I O N S FEMA Introduction to Incident Command System ICS-100, 2017 Configuration Management IIB, 2014 Lean Six Sigma Yellow Belt Certified (SSYBC), 2012 CompTIA A+, 2001 CompTIA Network+, 2001
  • 2. Shawn McKennon, Page 2 A D D I T I O N A L E X P E R I E N C E AVAYA, Highlands Ranch,Colorado, CustomerServiceManager, Nov2003 – Nov2006. ManagedPBXtraffic and messagingteams,local and remote, supporting customer equipment. Included incident management and risk management in day-to-day time-critical resource scheduling,metrics reporting,QAreview,online knowledge documentation creation and maintenance,andinternal ISO auditing. Performed engineering analysis on PBX traffic studies. Generated annual revenue of $362,000. Telecom Engineer, Jan 2001 – Nov 2003. Provided systems operational support, administration, installation, and maintenance on Avaya Enterprise class IP, Definity PBX, IVR solutions. Deployed CTI and VoIP applications to desktops local and remote. Managed vendors and common carriers during problem analysis/resolution on trunking and routing issues. Developed and provided training on the installation and use of Avaya IP Softphone and IP Agent for company local and remote. Built and managed servers running Windows and Linux platforms. Network Engineer, May 1998 – Jan 2001. Oversaw local and remote data and PBX administration and troubleshooting on Definity PBX, Cajun switches,and Nortel data equipment. Supported approximately1,000 end users. Served as 24/7 single pointofesc alation and key contact. Managed contract and crew with outside vendor handling moves,adds, and changes. Served as IT project manager for remote company sites in Florida. Collaborated and gained acceptance of IT projects across all levels of management. PRIMECO PCS, Norfolk, Virginia, R.F. Engineering Technician, Jul 1997 – May 1998. Used software package/development tools to analyze antenna performance. Worked with RF test equipment including multi-meter, spectrum analyzer, IQ signal analyzer, RF network analyzer, waveform analyzer, oscilloscope, signal generators, computer-aided, and other test equipment. Performed bench level/troubleshooting electronic equipment. Supported engineering activities such as design,test,check-out,modification,experimental design circuitry, and specialized testequipment. Conducted operational testand faultisolation on systems and equipment. Developed knowledge of TDMA/CDMA technologies. Performed drive tests for future antenna installations and existing network infrastructures. Please refer to “Military Service” section to account for gap in tenure. EVANGEL CHRISTIAN ACADEMY, Shreveport, Louisiana, Athletic Director/Teacher, Jun 1990 – Dec 1995. Built athletic program for elementary school. Taught high school science, high school and elementary school computer classes, and elementary physical education classes. Coached fifth and sixth grade athletics. E D U C A T I O N UNIVERSITY OF PHOENIX Master’s Degree Studies, Human Relations and Organizational Behavior, Managerial Communication LOUISIANA STATE UNIVERSITY Master’s Degree Studies, Data Models, Economics, Decision Support Tools, Computer Systems Organization CENTENARY COLLEGE, Shreveport, Louisiana B.S., Geological Resource Management, Business Management 1990 NORTHWOOD COLLEGE, Cedar Hill, Texas AB in Business Administration, Computer Science 1987 A F F I L I A T I O N Institute of Configuration Management T E C H N I C A L S K I L L S Microsoft Office Suite, Windows Operating Systems, Windows Server, Active Directory and Group Policy, Server and Desktop hardware installation and maintenance, CentOS and Ubuntu Linux administration, LAN/WAN networking basics, Subversion, TortoiseSVN, FileZilla, PuTTY, Fluke LAN meter, IP Telephony and Messaging, SIP, PRI, H.323 C O M C A S T S O F T W A R E M A N A G E D Cisco Platform: DNCS, DTACS, EC, PCG, VSRM, QAM, GQAM, QPSK modulators/demodulators/bridges, Netcrypt, RFGateway, Arris Platform: DAC, CASMR, KLS, RADD600, DSS, APEX1000, APEX1500, CAP1000, CPMS, ARPD, DKS, DM6400, NC1500, NC2000, NE1000, NE2000, NE2500, OM2000, OM1000, REM1000, SDM, SEM, STDC, Set-top: X1, Arris DTA code, Cisco DTA code, PACE DTA code, Technicolor/Thomson DTA code, various set-top code, Harmonic: MCT, EdgeMS, NMX, NSG900, ProStream9000 Monroe EAS: R189 One-Net, R189SE One-Net, General Hardware: MCARDs, Encoders, CDS streaming servers, Offline Loaders, Vecima Cable Vista, BigBand BMR, DSR6400, AGB240, VIPr6200, DTech DVM-150, B1, M3 and Stream Commander streaming servers, Ericsson Satellite Receiver RX8320,ATX Ucrypt, Arris D5 UEQ, Invidi Advatar Ad insertion,Envivio Transcoders,Trilithic EAS, EASyCAP C5020, EASyCAP Integrated Server, EASyPlus