1. 945 Fox Point Sq., Apt. 2, Neenah, WI 54956 • 920-277-0009 • erdmannden@aol.com
Dennis Erdmann’s Resume
Skills:
 Troubleshooting:PC’s,Laptops,Printers,CiscoRouters,IPPhones,VMware andClient/Server
architecture
 Installationskillsinclude: VMware,NetApp,Windows7/Vista/XPProfessional,Windows
2003/2008 Server,Ghost,MicrosoftSUS,Backupsoftware andDisasterRecovery
 SCCM, RDS, andMacAfee encryption
 Office 2010, Office 2007, Office XP
 Phone supportina call centerenvironment
Experience
MillerElectric 04/15-04/16
Appleton,WI
 2nd
ShiftCircuitboardepoxyapplicator
 2nd
ShiftCircuitboardspraycoat applicator
 2nd
ShiftCircuitboardRTV ( Silicone caulk) applicator
 Was on Employee InvolvementTeam
STL 01/15-04/16
MillerElectric
Appleton,WI
 Welderassembly
ApolloProfessional SolutionsINC (Contractor) 01/14-05/14
PitneyBowes
Menasha,WI
Tier 1 &2 Technical Support
 Helpcustomersbyphone withthe new Postal Rate Change.
 Troubleshootconnectivityerrors,Analogphonelines,USB andSoftware.
 SetupFieldRepairDispatchfornonfunctioningmachines.
 OrderPostal meterreplacementwhenneeded.
The Home Depot
Appleton,WI 09/13-01/15
Cashier
 Responsible forhelpingandcheckingout customers.
 Make sure all ordersare accurate
ParagonDevelopmentSystems 02/13-09/13
GreenBay, WI

2. Migration Team
 Helpmigrate PC’sto a newDomain.
 Inventory.
 Workingwithendusers,gettingthemonthe new domain.
 Fixingenduserissues,if I can’tfix workwithsupporttoresolve issues.
The ComputerMerchant
Appleton,WI 02/12-09/12
Desktop Support at Jan Sport
 100 Pc Laptoproll out
 Installingsoftware andmigratinguserdata.
 UsedSCCM, RDS, and MacAfee encryption
TEKsystemsInc. 02/11-02/12
Fonddu Lac, WI
Desktop Support/Technical Support at St. Agnus Hospital contracted to IBM
 Troubleshootandfix PC’s,laptops,printers,faxes
 SetupanddeploynewPC’slaptops,tablets
 Work off a queue systemgettingticketsforissuesthatneedtobe fixed
Desktop Support contracted to AT&T Appleton,WI
 Imagedandplaced newPC’s
 Replaced164 PC’sin2 days
Desktop Support contracted to AssociatedBank DePere,WI
 Moveddepartmentstonewlocations
 Helpsetup newBranch
 Inventory
 Recycle oldequipment
CommunityFirstCreditUnion 12/02-05/11
Appleton,WI
Network Specialist
 Troubleshooting PC’s,Laptops,Printers,Client/Serverarchitecture
 Wrote newand updatedoldsoftware documentation
 Supported17 locations,400 users,350 PC’sand 106 servers
 ImplementedghostingperdepartmentPC’s
 Cost savingbyrepairingprintersinsteadof usingoutsidevendors
OutlookLabel Systems 06/01-03/02
Neenah,WI
Material Handling
 Material Handling
 Inventory
 ShippingandReceiving

3. SunChemical 09/91-05/00
Neenah,WI
Production
 Weighed,mixed,andmilledbatchesof printingink
 Chief Stewardof ourunionandparticipatedinunionnegotiations
Education
Fox ValleyTechnical College 2000-2001
Appleton,WI
ComputerInformationSystems,NetworkingHardware/Software
 AssociatesDegree