1. RAVINDRA KUMAR SHARMA
New Sitaramdera, H.NO-78,Jamshedpur, PIN-831009
Contact: +91 9234900538 / 8986631074 ; E-mail: sharmarv.iiht@rediff.com, r777@sify.com
SYSTEM ADMINISTRATION ~ NETWORKING ~ TECHNICAL SUPPORT
Offering over 10+ years of IT industry experience
PPRROOFFIILLEE
 Dedicated, resourceful, and innovative IT Professional offering practical experience of 10+ years in the areas of
System Administration, Installation & Maintenance and Technical Support.
 Thorough understanding of networking and security concepts pertaining to LAN, WAN, IT Communication,
Networking Protocols & Topologies, Networking Devices Administration and Maintenance in multi-platform
environment.
 Gained experience on installation, troubleshooting including assembling and maintenance of desktops laptops
with sound knowledge of networking and upgradation and installation of hardware and software.
 Exceptional Interpersonal Skills with ability to interact effectively with clients and all levels of management.
 Excellent communication, problem solving and analytical skills, along with the ability to multitask effectively
under challenging conditions.
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE
TCS (PCS technology) (TATA MOTORS) Aug 2010- continue
Technical Helpdesk Member
 Accountable for managing the Printers , Scanner’s etc
 Successfully handling troubleshooting for Operating System, LAN., hardware, software Email etc.
 Accountable for the installation, configuration, management, troubleshooting & administration of LAN and
Systems.
 Responsible for Installation, configuration and regular monitoring of security using Antivirus and patch servers
 Administer the installation, upgradation, configuring, scheduling, testing & troubleshooting the Desktops, while
updating the system with the improved & latest technological tools to influence & increase the overall productivity
and efficiency.
ALLIED ENTERPRISES (NML JAMSHEDPUR-7) Jun 2008- Aug 2010
Technical Helpdesk Member
 Accountable for managing the entire infrastructure comprising of 100+ nodes, Printers , Scanner’s Lan Cards etc
 Successfully handling troubleshooting for Operating System, LAN./ WAN, hardware, software Email etc.
 Accountable for the installation, configuration, management, troubleshooting & administration of LAN/WAN and
Systems.
 Responsible for Installation, configuration and regular monitoring of security using Antivirus and patch servers
 Ensure and schedule weekly backups
 Administer the installation, upgradation, configuring, scheduling, testing & troubleshooting the Desktops, Servers,
Database Servers, Mail Servers, Networking, while updating the system with the improved & latest technological
tools to influence & increase the overall productivity and efficiency.
 Gained hands on experience in Crimping of Various Types of Cables all Category CAT-5 CAT –6 Termination of
Fiber Optic Cables and Installation of these cables in switches and other devices.
VISHAL MEGA MART Nov 2007- May 2008
EDP Executive
CTC INDIA PVT.LTD, GHAMARIA Feb2005 to Nov 2007
Data Analyst/ System Administrator
HCL- NARAYANI INTERNATIONAL, JSR Jun 2004 to Feb 2005
Service Engineer
EEDDUUCCAATTIIOONNAALL && PPRROOFFEESSSSIIOONNAALL CCRREEDDEENNTTIIAALLSS
CCoommppuutteerr hhaarrddwweeaarr aanndd nneettwwoorrkkiinngg ((IIIIHHTT--jjssrr))
MCA ,2012

2. SIKKIM MANIPAL UNIVERSITY
BSc, 2006
Ranchi university
Technical Skills
Operating System MS Win98/Win XP/2K/Win7/Linux/WIN 2012server
Hardware Desktop/server/laptops PLC
Networking UTP cabling
Networking Hardware Switches , Hub , Routers- D-Link, CISCO
ERP SAP Basis
Database ORACLE
Servers Linux server ,WIN 2012
Mail Client Lotus notes, Microsoft outlook
Date of Birth: 10th October 1980
Language Proficiency: English, Hindi
References