1. Kayla K. Nguamsanith
14709 Bentley Square | Centreville, VA 22010 | Kaylanguamsanith@ymail.com | (571) 535-1725
SUMMARY
Administrative professional with over 16 years of broad experience gained in office management, training, event planning and data
entry positions with increasing responsibility. Proven track record demonstrating effective customer service, quality management,
interpersonal, communication, analytical and problem solving skills in fast-paced environments requiring initiative and independent
decision-making.
PROFESSIONAL EXPERIENCE
K12, Inc. - Herndon, VA (2015- Present) – Full Time Employee
DP Escalations Team
• Daily processing of escalation received from salesforce and resolved escalations.
• Daily processing of escalations in the inbox.
• Pulling reports from TVE and SalesForce accounts for quality assurance audits.
• Ability to perform supervisory tasks in the SalesForce system to include adding compliance items, running reports, audits and
maintaining student records.
• Maintain Excel spreadsheets for school specific processes.
• Training new employees.
• Respond to escalations concerning student accounts to ensure a high level of customer service is met for K12 families.
• Using the TotalView Enrollment and SalesForce systems, input student enrollment documentation into student accounts.
• Act as a main point of contact for enrollment center peers for questions, suggestions and escalations.
• Maintain knowledge and changes for approximately 100 schools, daily.
• Ability to meet school deadlines to ensure student enrollments are complete and school start dates are met.
• Assist manager and supervisors with special projects.
K12, Inc. - Herndon, VA (2013- 2015) – Full Time Employee
Document Processor/ Document Processing Lead
• Monitored quality assurance and hold one on ones with team member’s as needed.
• Monitored team member’s clock in/out and productivity daily.
• As a lead, hold weekly/monthly team huddles.
• Maintained Excel spreadsheets for school specific processes.
• Trained new employees.
• Interviewed new hires for the peak season.
• Communicated assignments and monitor completion multiple times daily.
• Ran daily reports to determined department needs each day.
• Pulled reports from TVE and SalesForce accounts for quality assurance audits.
• Made certain state compliancy guidelines are met for all incoming enrollment documents.
• Used the JIRA system to update Document Processing guidelines.
• Performed supervisory tasks in the SalesForce system to include adding compliance items, running reports, audits and
maintaining student records.
• Performed general filing and records maintenance.
MANPOWER– Herndon, VA (2010-2013) –Contractor with K12, Inc.
Document Processor
• Successfully developed a student record filing system to meet the needs of project teams.
• Performed general filing and records maintenance.
• Provided enrollment updates during peak period.

2. • Planned, scheduled and attended various meetings for employees and executives.
• Worked successfully in a highly collaborative team environment.
EDUCATION
• A.S. Business Administration | Northern Virginia Community College | Manassas, VA (In-Progress)
• 2010 | H.S. Diploma | Woodson High School | Fairfax, VA